Regional Field Service Technician

As a Regional Field Service Technician at Marvin, your primary responsibilities include providing post-sales support for our premium windows and doors, managing customer communications, and ensuring timely service delivery. You'll need to effectively plan your routes and schedules to meet service goals, document your job sites accurately, and collaborate closely with our internal support teams to resolve service requests efficiently.

To qualify for the Regional Field Service Technician position at Marvin, you need to have a high school diploma, along with 3-5 years of relevant construction experience, especially with window and door installation practices. Strong communication skills, dependable work ethic, and excellent organizational abilities are also essential, as well as a valid driver's license and a clean driving record.

Marvin offers a comprehensive benefits package for Regional Field Service Technicians, starting on your first day. Enjoy health insurance, paid holidays, a $300 annual wellbeing account, profit-sharing opportunities, and a 401(k) retirement plan with a savings match. Plus, benefit from unique perks like Better Living Day, a paid day off for fun, and the opportunity to participate in community volunteer efforts.

The work environment for a Regional Field Service Technician at Marvin is dynamic and customer-focused. You will often work independently on job sites, interacting with customers to provide top-notch service. At Marvin, we prioritize safety and a healthy work-life balance, fostering a supportive community among our more than 8,000 team members.

To prepare for the role of a Regional Field Service Technician at Marvin, gain experience and knowledge in construction and installation practices, especially with windows and doors. Develop strong organizational skills for effective scheduling and enhance your communication abilities to manage customer expectations. Familiarity with basic computer skills will also be beneficial for documenting service requests and scheduling.

When answering this question, detail your hands-on experience in construction, particularly with windows and doors. Discuss specific tasks you performed, any relevant certifications, and how your background prepares you to troubleshoot and resolve service issues effectively.

For this question, share your time management techniques such as creating to-do lists, using scheduling software, or prioritizing high-impact tasks. Give examples of how you efficiently planned routes or handled unexpected delays to meet your service goals.

In your response, illustrate your communication skills by recounting a specific instance where you had to convey challenging news. Emphasize your ability to remain professional, empathetic, and solution-oriented, ensuring the customer's expectations were managed effectively.

Emphasize your attention to detail when documenting jobsite information, sharing the tools and techniques you utilize for accurate reporting—be it taking pictures, using software or apps, or keeping organized notes. Describe how this practice supports efficient resolution and communication with internal teams.

Discuss your proactive approach to staying informed, including subscribing to industry magazines, attending workshops or webinars, and participating in manufacturer training. Highlight how this knowledge will help you provide exceptional service and meet customer needs.

Detail your commitment to safety by mentioning specific practices you adhere to, such as wearing protective gear, following safety protocols, and conducting pre-job safety checks. Provide an example of how you've implemented safety measures to prevent accidents or injuries.

Explain your customer service philosophy and how you strive to exceed customer expectations through professionalism, clear communication, and problem-solving. Share a specific instance where you turned a potentially negative experience into a positive outcome.

Use this opportunity to showcase your technical skills and problem-solving abilities. Provide a detailed description of the challenge, the steps you took to address it, and the positive results that followed, emphasizing your ability to think outside the box.

Outline the tools, both physical (like power tools and ladders) and digital (like scheduling software or CRM systems), that you are proficient in. Discuss how your experience with these tools improves efficiency and accuracy in your work.

Share your admiration for Marvin as a company and its commitment to quality and customer service. Discuss how their values align with your professional goals and your enthusiasm for being part of a team that prioritizes employee wellbeing and community engagement.