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Front Desk Associate - job 1 of 2

Overview

We currently have an open position for a Front Desk Associate at our Massage Envy clinic in Cranberry Township with midday, evening and weekend shifts available. Looking for someone with schedule flexibility!  You'll make an excellent income while working with fun people inside a relaxing, yet dynamic, spa environment.

 

 

Benefits include:

 

$13.50 / hour

 

SALES BONUS program that awards success

 

FREE Massage Envy membership with a COMPLIMENTARY MONTHLY SERVICE

 

Health insurance assistance program

 

50% OFF elite skincare products from Jan Marini and PCA

 

Free stylish uniforms

 

A variety of tasty food options nearby

 

Free parking

 

 

Roles and Responsibilities include:

 

Help clients understand the benefits of regular massage, skin care and stretch.

 

Establish relationships with members and guests to grow and retain our customer base.

 

Connect clients with retail products that improve, enhance and extend the positive impact of the services they receive.

 

Fulfill day-to-day clinic activities ensuring excellent member and guest experiences.

 

 

Who we're looking for:

 

Sales superstars who aren't afraid to take the lead in connecting clients to memberships, services and retail products to support our mission of total body care.

 

Masters of customer service who make everyone they interact with feel valued and supported, whether in-person or on the phone.

 

People of integrity ready to champion the well-being of members, guests, and team members.

 

Smart and savvy individuals with excellent computer skills, who can think fast, juggle multiple tasks, set priorities, and are confident handling cash.

 

Great teammates who will work well with others and desire to grow.

 

If you're ready to put your amazing sales and customer service skills to work to help people feel their best, then please send us your resume TODAY! We'd love to talk to you soon!

 

Salary

$13.50 / hour

Job ID

2025-237557

Average salary estimate

$28000 / YEARLY (est.)
min
max
$28000K
$28000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Front Desk Associate, Massage Envy

Are you ready to be the friendly face that welcomes clients at our Massage Envy clinic in Cranberry Township? We're looking for a motivated Front Desk Associate to join our team. In this role, you'll not only be the first point of contact for our valued clients but also a key player in ensuring they understand the benefits of regular massage and skincare. This is a fun, dynamic environment where you can thrive, especially with shifts available during midday, evenings, and weekends! You’ll be rewarded with a competitive hourly wage of $13.50 along with exciting benefits like our sales bonus program, a free Massage Envy membership that includes a complimentary monthly service, and even discounts on premium skincare products. Your day-to-day tasks will center around building relationships with our members and guests, helping them find the right services to meet their needs, and creating an exceptional experience that keeps them coming back. If you're someone who thrives in a collaborative setting, has excellent sales acumen, and knows how to juggle multiple responsibilities while providing top-notch customer service, we want to hear from you. You'll enjoy free stylish uniforms, health insurance assistance options, and a variety of tasty food spots nearby. So, if you’re ready to make a difference in people’s lives while working in a supportive team atmosphere, send us your resume today. We can’t wait to meet you!

Frequently Asked Questions (FAQs) for Front Desk Associate Role at Massage Envy
What are the responsibilities of a Front Desk Associate at Massage Envy in Cranberry Township?

As a Front Desk Associate at Massage Envy in Cranberry Township, you will be responsible for welcoming clients, explaining the benefits of massage and skincare services, building relationships with members and guests for better customer retention, and efficiently managing daily clinic activities to ensure a positive experience for all.

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What qualifications do I need to apply for the Front Desk Associate position at Massage Envy Cranberry Township?

To qualify for the Front Desk Associate position at Massage Envy in Cranberry Township, candidates should have excellent customer service skills, sales experience, proficiency in computer operations, and the ability to multitask effectively. A positive attitude and integrity are also key attributes we are looking for.

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What benefits can I expect as a Front Desk Associate at Massage Envy in Cranberry Township?

As a Front Desk Associate at Massage Envy in Cranberry Township, you can expect a starting wage of $13.50 per hour, a sales bonus program, a complimentary Massage Envy membership with a monthly service, access to health insurance assistance, discounts on skincare products, and stylish uniforms, along with a supportive team atmosphere.

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How does the sales bonus program work for Front Desk Associates at Massage Envy in Cranberry Township?

The sales bonus program for Front Desk Associates at Massage Envy in Cranberry Township rewards you for successfully connecting clients to memberships, services, and retail products. It's an incentive designed to encourage associates to enhance customer experiences and drive sales, adding to your earning potential.

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What shifts are available for the Front Desk Associate role at Massage Envy in Cranberry Township?

At Massage Envy in Cranberry Township, we offer flexible shifts for the Front Desk Associate role, including midday, evening, and weekend shifts. This flexibility is ideal for those balancing other commitments or looking for a part-time opportunity.

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Common Interview Questions for Front Desk Associate
What motivated you to apply for the Front Desk Associate position at Massage Envy?

A strong answer can showcase your genuine interest in the company and its services. Share your passion for customer service and wellness, and express how you admire Massage Envy's commitment to helping clients feel their best.

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How would you handle a difficult customer at the front desk?

Discuss techniques such as active listening, empathy, and problem-solving. By demonstrating your ability to remain calm and professional, while working towards a resolution, you’ll show employers you can handle challenging situations effectively.

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Can you describe a time when you successfully sold a product or service?

Provide a specific example where your persuasive skills and product knowledge led to a successful sale. Highlight how you understood customer needs and tailored your approach to meet them.

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What is your approach to providing excellent customer service?

Outline your philosophy on customer service which may include building rapport, anticipating needs, and consistently following up. Emphasize that you view every interaction as an opportunity to create a positive experience.

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How do you prioritize tasks during busy periods at the front desk?

Illustrate your organizational skills and ability to remain focused under pressure. Discuss any strategies you use, such as creating a priority list, to manage workloads without sacrificing service quality.

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What do you think makes a great team environment?

Mention qualities like open communication, mutual respect, and shared goals that foster collaboration and camaraderie among team members, which is crucial in a customer-focused role like the Front Desk Associate.

Join Rise to see the full answer
How would you encourage clients to book additional services?

Demonstrate your sales techniques, such as engaging clients in conversation, discussing benefits of additional services, and presenting special offers or packages to encourage bookings without being overly pushy.

Join Rise to see the full answer
What are the key qualities of a successful Front Desk Associate?

Discuss qualities such as strong communication skills, adaptability, a friendly demeanor, sales capabilities, and an understanding of health and wellness, all of which contribute to the role's success.

Join Rise to see the full answer
How do you handle feedback and criticism?

Explain that feedback is essential for growth. Share how you cultivate a mindset that views criticism as constructive and how you actively seek out feedback to improve your performance.

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Why should we hire you as our Front Desk Associate?

Summarize your unique skills, relevant experience, and passion for customer service, making it clear how these factors would contribute positively to the team at Massage Envy in Cranberry Township.

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DO MORE OF WHAT YOU LOVE Grow your career at a place that values, supports, and empowers you! Massage Envy is a nationwide franchise offering whole-body wellness services: massage, stretch, and skin care. All Massage Envy locations are independen...

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 13, 2025

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