Sales Associate - (Chestnut Ridge) Lockport, NY

As a Sales Associate at Crosby's in Lockport, NY, your primary responsibilities include welcoming customers with a friendly demeanor, ensuring a clean and inviting shopping space, assisting customers in finding products, keeping shelves stocked and organized, and contributing to the overall operational efficiency of the store. Your role will also involve handling transactions accurately and maintaining inventory, all while being a part of a supportive team.

To apply for the Sales Associate position at Crosby's, a high school diploma or equivalent is preferred, and candidates should be at least 18 years of age. While prior experience is a bonus, what we value most is your enthusiasm, willingness to learn, and ability to create excellent customer experiences in a fast-paced environment. We are looking for team members who are ready to grow with us!

Sales Associates at Crosby's in Lockport, NY enjoy a variety of benefits that enhance their work experience. These include a 20% employee discount, paid time off, a 401K plan, a referral bonus of $250 plus a free pizza, and a company-paid Employee Assistance Program. We believe that by taking care of our team members, they can, in turn, take care of our customers!

The work environment for Sales Associates at Crosby's is vibrant, supportive, and team-oriented. Our culture emphasizes teamwork, where every member contributes to creating great customer experiences. You will find a close-knit team that celebrates individual and collective successes, allowing you to thrive and grow both personally and professionally. Our emphasis on community makes every day a fulfilling experience!

Being a Sales Associate at Crosby's means becoming an integral part of a local brand that values community support. By creating wonderful shopping experiences and fostering genuine relationships with customers, you will help build a positive environment. Moreover, your role allows you to be involved in various community initiatives that Crosby’s supports, illustrating our commitment to giving back.

To create a memorable experience, focus on being genuinely friendly and attentive. Greet customers with a smile, actively listen to their needs, and offer helpful recommendations. Remember the little things, like remembering repeat customers' names or preferences, which can create a strong connection.

I prioritize staying on top of inventory levels and regularly restocking shelves throughout my shift. By organizing products by category and keeping the sales floor clean, I ensure that customers have a pleasant shopping experience and can easily find what they need.

Yes, I once encountered a frustrated customer who was unhappy with a product. I listened patiently to their concerns, empathized with their situation, and offered a solution that addressed their issue. By remaining calm and focused on resolution, the customer left satisfied, and I learned the importance of effective communication.

The most important quality is a passion for customer service. This role is about creating positive experiences and building relationships, so having a genuine care for customers and a desire to meet their needs is crucial. Friendly and enthusiastic associates contribute to a welcoming atmosphere and repeat business.

I find that prioritization and staying organized are key when handling multiple tasks. I assess which tasks require immediate attention and work methodically to accomplish them while remaining flexible to adjust priorities as customer needs change.

I am drawn to Crosby's because of its strong commitment to customer service and community involvement. I admire the team-oriented culture and see it as a great opportunity to contribute positively while growing my career within a supportive environment.

I prioritize safety by staying informed about company policies and adhering to guidelines at all times. I would actively participate in training sessions and ensure that my workspace is compliant with safety regulations. Additionally, I would encourage co-workers to maintain a safe environment by leading by example.

A positive team dynamic begins with open communication and mutual support. I believe in celebrating each other’s successes and fostering a collaborative environment. By offering help and sharing constructive feedback, I aim to build camaraderie and encourage a motivated team.

I make it a point to participate in training sessions and actively engage with available resources. By familiarizing myself with product information, seasonal selections, and promotions, I can confidently assist customers and provide personalized recommendations that enhance their shopping experience.

Excellent customer service means anticipating and meeting customer needs with warmth and professionalism. It involves actively listening, providing relevant and timely assistance, and following up to ensure satisfaction—ultimately creating a positive impression that encourages loyalty to the store.