Floating Service Writer / Tech

As a Floating Service Writer / Tech, your primary responsibilities include writing repair orders, providing high-quality customer service, performing diagnostics and repairs, and gaining insights into full shop operations. This role allows you to float between locations, offering you diverse experiences and the chance to grow into a shop management position.

To qualify for the Floating Service Writer / Tech position, candidates should have prior experience in technical services and service writing. A valid driver’s license and reliable transportation are essential, along with a strong desire to learn and grow in leadership capabilities within the company.

Our Floating Service Writer / Tech role comes with an attractive benefits package, including competitive hourly pay, 401(k) with matching contributions, health, dental and vision insurance, paid time off, employee discounts, and significant opportunities for career advancement through training and development programs.

Yes! We provide comprehensive training for our Floating Service Writer / Tech position. This training prepares you to understand shop operations fully and equips you with the necessary skills to potentially step into a management role in the future.

The Floating Service Writer / Tech role is strategically designed to give you the hands-on experience needed to manage a shop successfully. By learning various shop operations and customer service skills, you will be laid out a clear career trajectory toward becoming a shop manager.

In your response, share specific details about the service writing roles you've held, focusing on the types of services you managed and how you prioritized customer satisfaction while handling repair orders.

Discuss your technical experience, including any automotive certifications or courses you've completed. Highlight specific tools and technologies you are familiar with that would be beneficial in serving as a Floating Service Writer / Tech.

Explain your strategy for managing multiple tasks, such as using time-management tools or prioritizing customer requests based on urgency, which is essential for success as a Floating Service Writer / Tech.

Discuss what draws you to the automotive industry, focusing on passion for vehicles, helping customers, or working within a team, which reflects well on your desire to grow in this direction.

Outline your approach to conflict resolution, emphasizing the importance of communication and understanding others' perspectives, which is important for maintaining a positive work environment.

Share your thoughts on key components of excellent customer service, such as active listening, clear communication, and empathy, which relate to your role as a Floating Service Writer / Tech.

Discuss the ways you keep yourself informed about the automotive industry, such as attending workshops, watching webinars, or reading industry publications, demonstrating your commitment to continuous learning.

Provide a specific example of a challenging repair that you managed effectively, explaining the problem, your approach to diagnosing it, and the eventual successful resolution, showcasing your expertise.

Explain your techniques for maintaining composure under pressure, such as prioritizing tasks or lean on teammates for support, which is crucial in ensuring smooth operation in a fast-paced environment.

Reflect on your leadership skills, such as decision-making, motivating others, and effective communication, and how these attributes will help you succeed not only as a Floating Service Writer / Tech but also as a future leader.