Job details

Universal Banker

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Overview

Small enough to care. Big enough to deliver.

The Universal Banker I role is an entry level retail banking role responsible for conducting banking transactions and serving bank customers. Establishes and updates retail services that meet the customer’s need, resolves complaints and offers appropriate resolutions. Opens basic deposit accounts as needed.

Responsibilities

Processes teller counter transactions with a variety of complexity and helps to answer customer questions and service needs.
Recommends appropriate retail accounts and services by explaining unique features and benefits to the customer.
Informs customers of services offered by other business lines and connects customer to an appropriate banker, when appropriate.
Uses bank technology and resources to keep customer information current and inform them of additional ways we can meet their needs.
Overcomes customer concerns and resolves any complaints related to deposit account transactions.
Assists customers with a variety of retail service needs including but not limited to:
- Personal ATM/Debit cards (i.e. ordering and closing cards, resolving transaction errors, handling fraudulent transactions);
- Overdraft protection services;
- Handling of check orders;
- Updating address and customer contact information;
- Handling wires and other electronic transfers;
- Establishing personal online banking services and assisting with basic navigation questions.
Serves as a resource to assist less experienced staff with transactions as needed; handles and is accountable for overrides processed with those transactions.
Locates and resolves offages for self and assists with other retail associates, as needed.
Performs a variety of branch operational duties on a daily, weekly, monthly basis (i.e. opening closing duties, balancing of accounts, completion of night drop and mail logs, etc.).
Serves as backup support for basic account opening and ownership updates.
May fill in at various retail branch locations, as needed.
Actively participates in community events to represent MidWestOne Bank, assists with customer outreach, and demonstrates support for company culture.
Performs other duties as assigned.

Qualifications

High school degree or equivalent with some related work experience.
In addition to education, prefer 1-2 years of experience in a customer service-related role.
Banking or financial experience is preferred.

Created By : Compensation Range

The Perks!

Competitive base compensation with additional performance-based incentives (incentives vary depending on role)

Career development and continuous learning opportunities
Paid Time Off, Paid Holidays, Parental/Grandparent Leave, and more
100% vested 401(k) Retirement Plan with company match
Medical, Dental, and Vision insurance
Flex spending plan & Health savings accounts with employer contribution
Student Loan Debt Reduction Program
Employee Stock Ownership Plan
Employer provided group life insurance with option to purchase additional life insurance for you and your family members
Employer provided long term and short term disability insurance
Additional Insurance options to meet your personal needs: Critical Illness and Accident insurance, and Hospital Indemnity
Wellness Program
Free banking services and other financial services discounts
Take Your Dog to Work Day in June
Employee Rally Day- a day of celebration and recognition!

RISE stands for Retention, Innovation, Support, and Empowerment. Through RISE we aspire to create and sustain a culture of respect and belonging that is reflected in the workplace and the communities we serve.

Let's build something great, together.

Average salary estimate

$39500 / YEARLY (est.)

min

max

$34000K

$45000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Universal Banker, MidWestOne Bank

At MidWestOne Bank, we're looking for a friendly and motivated Universal Banker I to join our team in Dubuque. This entry-level retail banking position is perfect for those who are passionate about providing excellent customer service. In this role, you'll be responsible for conducting a variety of banking transactions while assisting our customers with their banking needs. You will handle processes such as opening basic deposit accounts, answering questions, and recommending retail accounts by explaining their unique features. Your friendly demeanor and problem-solving skills will come in handy as you resolve customer concerns and make sure they have the best service experience possible. You'll have the opportunity to utilize our innovative bank technology to keep our customer information up to date and to educate customers about additional services we offer. Team players will thrive in this role, as you'll be supporting both customers and fellow staff members while continuously learning and growing in your banking career. At MidWestOne Bank, we believe in creating a supportive culture where you can thrive. Join us and be part of a team that is dedicated to delivering exceptional service and creating lasting relationships in our community.

Frequently Asked Questions (FAQs) for Universal Banker Role at MidWestOne Bank

What are the main responsibilities of a Universal Banker I at MidWestOne Bank?

As a Universal Banker I at MidWestOne Bank, your primary responsibilities will include processing banking transactions, opening deposit accounts, and answering customer inquiries. You will also play a crucial role in recommending appropriate banking services while addressing customer concerns related to their accounts.