Seeking Claims Adjusters - job 1 of 2

As a Claims Adjuster at Morgan & Morgan in Orlando, Florida, you will primarily focus on daily interactions with clients, assisting them through their claims. Your responsibilities will include gathering medical records, negotiating settlements with insurance providers, securing necessary documentation, and maintaining organized case files. You will also work alongside attorneys to present case summaries and make proactive communications with clients, healthcare providers, and insurance companies.

For the position of Claims Adjuster at Morgan & Morgan, a bachelor's degree is preferred, along with prior experience in personal injury case management or a legal position. Candidates should ideally have at least two years of experience as either an insurance adjuster or in a legal role. Strong negotiation skills, organizational abilities, and proficiency in computer applications such as Microsoft Word and Excel are essential.

Morgan & Morgan provides comprehensive support to its Claims Adjusters through extensive training, resources, and a collaborative work environment. Employees benefit from an excellent benefits package that includes medical and dental insurance, a 401(k) plan, as well as paid time off and holidays, ensuring they are equipped to perform their roles effectively while maintaining a healthy work-life balance.

The work culture for Claims Adjusters at Morgan & Morgan is dynamic, supportive, and dedicated to teamwork. Employees share a common mission towards consumer rights and empathy for clients. The firm encourages open communication, fostering a positive environment where team members collaborate on cases and support one another in reaching successful outcomes for clients.

Morgan & Morgan places a strong emphasis on the growth and development of its employees, including Claims Adjusters. There are various opportunities for career advancement within the firm, ranging from specialized training programs, mentorship from experienced attorneys, and the chance to take on more complex cases as your expertise grows.

When answering this question, outline your previous roles, highlighting specific responsibilities relevant to the job at Morgan & Morgan. Include examples of how you managed caseloads, communicated with clients and insurance providers, and successfully negotiated settlements.

Effective prioritization is key. Talk about specific methods you use to manage multiple deadlines, such as creating to-do lists, using project management tools, or other personal strategies. Highlight your ability to remain organized under pressure.

Share a specific situation where you faced challenges during a negotiation with an insurance provider. Describe your approach, the final outcome, and what you learned from the experience that would benefit your role at Morgan & Morgan.

Discuss your meticulous nature and the processes you follow to maintain documentation accuracy, such as double-checking records, using tracking systems, or implementing standard operating procedures to ensure everything is thorough.

Explain your approach to empathy and communication. Share techniques you use to diffuse tension and provide reassurance, ensuring clients feel supported throughout the claims process.

Communicate your passion for helping clients navigate difficult circumstances, your interest in consumer rights, and your commitment to making a positive impact through your work as a Claims Adjuster at Morgan & Morgan.

Highlight your dedication to continuous learning. Mention resources you utilize, like legal publications, seminars, or online courses, to stay updated on changes in guidelines and ensure compliance in your role.

Select a relevant situation where you successfully adapted to new software or protocols. Discuss the steps you took to familiarize yourself with the changes and resulted improvements in your efficiency.

Emphasize the importance of collaboration within a legal team. Discuss how teamwork enhances productivity, leads to better case management, and results in successful client outcomes.

Provide insight into your communication style, emphasizing clarity, professionalism, and empathy. Discuss how you tailor your communication approach based on the audience, whether it’s clients, attorneys, or insurance representatives.