Senior Deal Desk Analyst - job 2 of 2

As a Senior Deal Desk Analyst at Motive, you will be responsible for managing and executing deal processes efficiently. This includes facilitating deal composition and approvals, holding strategic meetings with sales teams, and validating deal submissions using your expertise in SFDC and CPQ. You'll also be tasked with optimizing internal processes to enhance the overall customer experience.

Motive seeks candidates with a Bachelor's degree in a quantitative field, such as Finance or Computer Science, coupled with over 4 years of operations experience within a high-growth technology environment. Strong analytical skills, attention to detail, and proficiency in Google Sheets are essential to succeed in this role.

The Senior Deal Desk Analyst at Motive plays a crucial role in shaping sales strategy by serving as a business partner who facilitates deal approvals and pricing discussions, advises on deal structuring based on analytical insights, and streamlines internal processes that directly impact sales efforts and customer satisfaction.

Key skills for the Senior Deal Desk Analyst at Motive include exceptional communication (both verbal and written), teamwork, customer service orientation, and expertise in tools like Salesforce.com and CPQ. Being detail-oriented and process-driven will also help drive success in this fast-paced environment.

Motive is committed to creating a diverse and inclusive workplace. We prioritize equal opportunity and welcome individuals with various backgrounds, experiences, and perspectives. Our core values emphasize collaboration and support for all employees as we work together to achieve our mission.

In your response, emphasize specific instances where you facilitated deal compositions in past roles. Highlight the importance of strategic approaches in understanding sales processes and how this aligns with Motive's need for streamlined approvals and customer satisfaction.

Be sure to mention your familiarity with Salesforce.com and CPQ, and any experience with Google Sheets. Discuss how you leveraged these tools to improve efficiency, monitor deal progress, and ensure that accurate data was communicated throughout the sales pipeline.

Share your approach to multitasking and prioritization, such as using methods like a priority matrix or project management tools. Illustrate how effective organization and clear communication with relevant stakeholders are critical in achieving timely deal approvals.

Provide a concise example that showcases your problem-solving skills. Detail how you communicated with sales teams, analyzed data to propose solutions, and what the outcome was, emphasizing your role in facilitating resolution.

Discuss your strategies for maintaining accuracy, such as double-checking data entries, using validation techniques, and employing checklists or processes to ensure thoroughness in deal evaluations and submissions.

Explain your experience with pricing strategies including discounts and value propositions. Describe how you would analyze customer buying patterns to advise on optimal pricing structures while keeping company profitability in mind.

Share a specific example where you collaborated with various teams, such as sales, finance, and customer success, to achieve a common goal. Emphasize how your role as a Senior Deal Desk Analyst can bridge gaps between departments to optimize processes.

Discuss key components like clear guidelines, strong collaboration among teams, and utilizing technology for automation. Explain how these elements can enhance the overall customer journey and improve deal success rates.

Focus on your conflict resolution skills by explaining how you would approach the situation with transparency, ensure alignment with company policies, and facilitate discussions aimed at finding mutually beneficial solutions.

Propose strategies such as revising deal desk guidelines, providing training for sales teams on best practices, or implementing new tools and technologies that enhance communication and streamline approval workflows.