As a Part-time Teller at M&T Bank, your primary responsibilities include providing excellent customer service by processing financial transactions accurately, engaging with customers in the lobby to meet their needs, educating them on digital services, and managing account issues until resolved. You’ll also be responsible for adhering to compliance and operational risk controls while completing various branch-related tasks.

To qualify for the Part-time Teller position at M&T Bank, candidates must possess a high school diploma or equivalent (GED) and at least 6 months of customer service experience, including data entry and cash handling. Strong communication skills, exceptional customer service, and proficiency with technology are also required.

Success as a Part-time Teller at M&T Bank requires excellent organizational skills, time management, and the ability to prioritize tasks effectively. Additionally, strong verbal communication and interpersonal skills are essential, along with a customer-centric attitude and adaptability to changes in banking operations.

M&T Bank is dedicated to fostering employee growth by providing training and development opportunities for its Part-time Tellers. Employees are encouraged to stay updated on operational changes and company policies, which helps in building their skills and advancing their careers within the bank.

The work environment for a Part-time Teller at M&T Bank is friendly and customer-focused, where employees interact face-to-face with customers to address their banking needs. The role demands a welcoming demeanor and the ability to stand for long periods, creating a vibrant atmosphere in the branch.

When answering this question, you should detail any previous roles where you handled cash, emphasizing accuracy, attention to detail, and your understanding of compliance in cash operations.

Showcase your customer service skills by explaining a specific approach: listen actively, empathize with the customer’s concerns, maintain a calm demeanor, and work towards a satisfactory resolution.

You should discuss organizational tools or methods you use, such as lists, prioritizing tasks, or using banking technology to keep track of transactions and customer requests.

Share your knowledge of digital banking features and how you've educated customers in the past. Express your willingness to learn about new technologies as they emerge.

Focus on your passion for customer service, your interest in the banking industry, and appreciation for M&T Bank's values and commitment to community service.

Illustrate with examples of how you prioritize tasks, stay calm under pressure, and provide efficient service, ensuring customer needs are met even during peak times.

Explain your methodical approach to processing cash and transactions by double-checking details, following procedures, and leveraging technology to assist in accuracy.

Demonstrate your ability to communicate clearly by explaining how you would break down complex information into relatable terms, ensuring the customer fully understands their options.

Reflect on your personal standards for service by discussing the importance of empathy, responsiveness, and making customers feel valued and understood.

Use a real example to illustrate how you identified customer needs and provided tailored solutions, emphasizing the long-term benefits the customer received as a result.