Sales Executive Owner - Sheraton Vistana Resort

As a Sales Executive Owner at Sheraton Vistana Resort, you will be responsible for answering Owner questions, following up on referrals, fulfilling requests regarding property details, and maintaining records of customer interactions. Your role is to ensure that Owners feel valued and well-informed about their vacation experiences.

To join Sheraton Vistana Resort as a Sales Executive Owner, you need to maintain an active professional Real Estate License where required by law, and preferably have one year of related experience. Flexibility in your schedule is also important, as the role requires working on weekends and holidays.

Sales Executive Owners at Sheraton Vistana Resort enjoy a plethora of benefits, including uncapped earning potential through wages, monthly incentives, and bonuses. Other perks include medical, dental, vision coverage, travel discounts, and professional growth opportunities.

The work environment at Sheraton Vistana Resort is friendly, supportive, and focused on teamwork. You'll be encouraged to interact professionally with colleagues and guests, promoting an atmosphere where everyone contributes to creating lasting vacation memories.

Sheraton Vistana Resort is dedicated to the growth of its employees. As a Sales Executive Owner, you'll have access to tuition reimbursement, professional counseling, and family support programs, ensuring that you can continuously develop your skills and advance your career.

When dealing with a dissatisfied Owner, listen actively to their concerns and show empathy. Retaining their trust is key, so make sure to document their issues and offer timely solutions, demonstrating your commitment to their satisfaction.

When discussing customer service experience, focus on specific situations where you went above and beyond to meet client needs. Highlight specific outcomes that improved customer satisfaction and how you contributed positively to their experiences.

To effectively follow up on leads, establish a systematic approach including timely phone calls, personalized emails, and regular engagement through promotions. Focus on building relationships as it encourages referrals and repeat business.

Organization is crucial in this role. I recommend utilizing CRM tools and maintaining detailed records on customer interactions to ensure timely follow-ups and to stay aware of client needs and preferences.

Express your enthusiasm for building relationships and helping people create positive experiences. Discuss how sales offers the chance to not only meet personal goals but also contribute to enriching others' lives through memorable vacation experiences.

I would take a proactive approach to learning by studying property details, visiting locations, and engaging with team members who have firsthand experience. Continuous learning helps me provide better service to owners and guests.

Successful communication in sales hinges on active listening and clarity. It's essential to understand clients’ needs fully before responding thoughtfully, ensuring they feel heard and valued, which ultimately fosters trust.

When prioritizing tasks, I focus on urgency and importance. Creating a daily checklist allows me to tackle critical responsibilities first, ensuring that I am responsive to clients while managing time efficiently.

Share a specific instance where you implemented a creative strategy or leveraged client relationships that resulted in exceeding sales targets. Highlight the skills and tactics you used to achieve success.

Emphasize your passion for the hospitality industry and how the Sheraton Vistana Resort aligns with your values of creating memorable experiences. Expressing a desire to grow within a reputable company will also capture the interviewer’s interest.