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Front Desk Receptionist - job 4 of 6

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Company Description

America's Best is part of National Vision, one of the largest optical retailers in the United States. The America’s Best brand continues to grow, with 1000 stores and counting. Each location combines both parts of the optical equation – eyewear and eye care – into one excellent experience at a single low price.

For more details about America's Best, visit AmericasBest.com.

At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible.

As the face of our stores, Receptionists are responsible for greeting and welcoming customers in a friendly manner as soon as they arrive at the store. They keep organized patient records and help patient schedules flow smoothly. They’re the glue to our operations, helping everyone to stay on track. The role provides prompt, courteous service to customers either on the phone or in person.

How would you like Sundays off? Yes, every Sunday we’re closed!

Job Description

What would you do? – The Specifics

Ensures high quality customer service while following all safety protocols.
Ensures a smooth flow of customers through the store.
Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
Processes and understands managed care plans while obtaining document information from the insurance company as needed.
Provides customers basic and accurate information.
Schedules and confirms appointments, follow-up visits and classes.
Files all patient records daily and pulls patient files for the next day's appointments.
Checks order status and notifies customers when orders are in or of any delays.
Keeps reception area tidy and presentable with all necessary materials.
Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
Participates in regularly scheduled mandatory communication meetings.

Qualifications

Are you the right fit? – The Suitable Talent

Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
0-2 years related experience or training preferred.
Experience handling multiple phone lines preferred.
Strong customer service skills required
Strong organizational skills required

Education: High School Diploma or equivalent.

Additional Information

Taking care of our people

We understand the importance of financial health and security, and because of that, we provide competitive compensation to all Associates – including bonus potential for every position in the store! We also offer a comprehensive benefits package including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount and much, much more. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs, access to educational courses and pride ourselves on the ever-increasing amount of promotions from within.

Please see our website www.nationalvision.com to learn more.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.

Average salary estimate

$35000 / YEARLY (est.)

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$30000K

$40000K

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What You Should Know About Front Desk Receptionist, National Vision

America's Best in Griffin, GA is looking for a warm and welcoming Front Desk Receptionist to join our vibrant team! As part of National Vision, one of the largest optical retailers in the nation, you’ll be the friendly face that greets our customers and ensures they have an exceptional experience right from the moment they walk in. Your role will be pivotal in maintaining organized patient records and streamlining appointment schedules. We pride ourselves on providing high-quality customer service, and as a Front Desk Receptionist, you’ll be responsible for answering phone calls, assisting with managed care plans, and keeping our reception area tidy and inviting. It's all about creating a smooth and friendly flow of customers through our store! You’ll even get to enjoy Sundays off because we cherish work-life balance. If you have strong customer service and organizational skills, along with the desire to support our mission of making eyecare affordable and accessible, we'd love to hear from you! This is an exciting opportunity to grow professionally in a company that values its employees and offers great benefits including health insurance, 401k with company match, and employee discounts. Join us at America’s Best, where we ensure everyone can see their best to live their best!

Frequently Asked Questions (FAQs) for Front Desk Receptionist Role at National Vision

What are the main responsibilities of a Front Desk Receptionist at America's Best?

As a Front Desk Receptionist at America's Best, your primary responsibilities include greeting customers, managing incoming phone calls, processing insurance information, scheduling appointments, maintaining patient records, and keeping the reception area organized and welcoming. You play a key role in ensuring that customers have a positive experience during their visit.