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Solution Architect - ITAM (US or Canada)

Our Mission

NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. Our mission it to go beyond, creating meaningful experiences for our employees and customers. Our vision is to be the go-to ServiceNow Guide, creating extraordinary results, with ServiceNow. NewRocket has been awarded the “2024 BEST Award”, “2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF)”, “2023 ServiceNow Worldwide Customer Workflow Partner of the Year” and “2023 ServiceNow Creator Workflow Partner of the Year”. We are #GoingBeyond  

Come join our Crew!

Our Approach to Work

At NewRocket, people are not just the backbone; they're the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it's not just about a job; it's about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams. We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let's create something extraordinary!

Your Career

  • NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. Founded with the insight that technology has the power to make people’s lives better and recognized as one of the world’s most innovative companies, ServiceNow provides a platform that makes workflows work. We are hiring for a Solution Architect – ITAM who will be responsible for leading the successful delivery of ServiceNow solutions and services. The Solution Architect will be responsible for architecting, leading and designing solutions using leading practices on complex professional services projects.

Your Impact

  • Proven consulting experience as a key technical resource leading the development and delivery of ServiceNow ITAM solutions in client environments
  • You will work with our clients directly to help transform business solutions and deliver solutions using your knowledge of ServiceNow platforms
  • Architect and design ServiceNow ITAM solution, lead technical teams in the implementation and operations of ITAM/SAM solutions
  • Experience and leading ServiceNow ITAM custom integrations and implementations
  • As a Solution Architect, you will be a critical liaison among client partners, technical resources, and key project stakeholders
  • Knowledge of ITIL, minimum Foundation level, ideally higher
  • Proven experience with key technologies relevant to the ServiceNow ITAM integration
  • Manage all aspects of application development, including design, coding, debugging, testing, troubleshooting, and documenting systems, query optimization, and report-writing.
  • Create and execute development plans as appropriate to meeting changing needs and requirements
  • Help integration team in planning and packaging the ServiceNow integration solution
  • Conduct requirements gathering workshops
  • Presales Demo and Proof of Value for prospective customers.
  • Conduct ITAM Requirements Analysis sessions and customer workshop
  • Troubleshoot and support ServiceNow based applications and systems
  • Draft use cases and functional requirements, proposal, SOW documents for solutions
  • Reviewing and providing guidance on functional requirements documentation
  • May provide technical assistance in a pre-sales capacity
  • Design custom or product-based solutions based on ServiceNow applications

Your Experience

  • 8-12 years of IT Services and proven business architecture experience
  • Must be technically proficient in the following product lines: ITAM, SAM, HAM
  • Proven consulting experience as a key technical and business process resource leading the development and delivery of Asset Management, SAM, HAM Integration solutions in client environments.
  • Lead clients in their efforts to take advantage of the ServiceNow functional capabilities and in their efforts to improve their ITAM SAM processes
  • Invest and maintain expertise in ITAM & SAM product process capabilities, features and complimentary processes (APM is a plus)
  • Domain knowledge and experience with Strategic Portfolio Management and Application Portfolio Management practice capabilities a plus

Education & Certifications: 

  • Bachelor’s degree in Computer Science, Business Administration, and/or equivalent work experience.
  • ServiceNow CIS and/or CSA certifications (preferred)
  • At least 2 ServiceNow CIS Certifications (CIS-ITAM SAM, HAM or APM preferred)

We Take Care of Our People 

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.us@newrocket.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

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Average salary estimate

$135000 / YEARLY (est.)
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$120000K
$150000K

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What You Should Know About Solution Architect - ITAM (US or Canada), NewRocket

NewRocket is actively seeking a talented Solution Architect - ITAM to join our dynamic remote team in the US or Canada. At NewRocket, we pride ourselves on being an Elite ServiceNow partner, helping enterprise leaders navigate complex changes and deliver exceptional results. As a Solution Architect, you'll play a pivotal role in leading the design and delivery of innovative ServiceNow IT Asset Management solutions for our valued clients. You’ll collaborate directly with customers, using your deep knowledge of ServiceNow platforms to transform their business challenges into streamlined solutions. We're looking for someone with 8-12 years of IT services experience, who not only excels at architecting and designing ITAM solutions but also thrives in a collaborative, diverse, and creative environment. If you've got a solid understanding of ITIL principles and are well-versed in ServiceNow's product lines, including ITAM, SAM, and HAM, we want to hear from you! At NewRocket, your unique voice will be celebrated, and your professional growth will be prioritized. Join us on a journey to create meaningful experiences for both our clients and our team. Together, we can redefine what’s possible with ServiceNow and support each other in achieving extraordinary outcomes.

Frequently Asked Questions (FAQs) for Solution Architect - ITAM (US or Canada) Role at NewRocket
What are the key responsibilities of a Solution Architect - ITAM at NewRocket?

As a Solution Architect - ITAM at NewRocket, you'll be responsible for leading the development and delivery of ServiceNow ITAM solutions in client environments. Your role involves architecting and designing solutions, managing technical teams, conducting requirements analysis sessions, and providing guidance on functional requirements. You will also support presales demos and help troubleshoot ServiceNow applications.

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What qualifications do I need to become a Solution Architect - ITAM with NewRocket?

To qualify as a Solution Architect - ITAM at NewRocket, you should have 8-12 years of IT services experience, a bachelor's degree in Computer Science or a related field, and preferably hold ServiceNow CIS and/or CSA certifications. Essential knowledge of ITAM, SAM, and HAM product lines along with proven consulting experience leading ITAM solutions is crucial for this role.

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How does the Solution Architect - ITAM role support clients at NewRocket?

The Solution Architect - ITAM at NewRocket plays a critical role in engaging directly with clients to understand their business needs, transforming these into actionable ServiceNow solutions. You will not only design and implement ITAM solutions but also ensure that the clients can optimize their asset management processes and leverage best practices in their environment.

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What kind of work culture can I expect at NewRocket as a Solution Architect?

At NewRocket, you'll find a vibrant and inclusive culture that champions creativity and collaboration. As a Solution Architect - ITAM, you’ll be part of a supportive team that values diverse perspectives and encourages professional growth, making it a fulfilling place to work.

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Are there opportunities for professional development as a Solution Architect at NewRocket?

Yes! NewRocket is committed to fostering professional growth for all employees, including Solution Architects - ITAM. You will have access to continuous learning opportunities, including certifications, workshops, and knowledge-sharing sessions geared towards improving your skills and expertise in the ITAM domain.

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Common Interview Questions for Solution Architect - ITAM (US or Canada)
Can you describe your experience with ServiceNow ITAM integrations?

When asked about your experience with ServiceNow ITAM integrations, be prepared to share specific examples of projects you've led, the challenges you faced, and how you overcame them. Discuss the goals of the integration and the positive outcomes that were achieved to demonstrate your impact.

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What ITIL principles are essential for a Solution Architect - ITAM?

While answering this question, highlight key ITIL principles such as service lifecycle management, continual service improvement, and the importance of aligning IT services with business needs. Explain how these principles guide your approach in designing ITAM solutions.

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How do you approach requirements gathering for ITAM projects?

Describe your systematic approach to requirements gathering, including how you facilitate discussions with stakeholders and document their needs. Emphasize the importance of mapping these requirements back to business objectives to ensure alignment with the clients' goals.

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What strategies do you use to lead technical teams effectively?

In your response, focus on your leadership style, communication strategies, and how you ensure team members are aligned on project goals. Mention the importance of fostering a collaborative culture to encourage ideas and innovation.

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How do you handle troubleshooting issues within a ServiceNow application?

Discuss your methodical approach to troubleshooting, including how you identify and isolate issues, consult documentation, and utilize tools for debugging. Share an example of a complex troubleshooting scenario and how you successfully resolved it.

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Can you give an example of a successful ITAM solution you architected?

Provide details about a specific ITAM solution you designed, focusing on the problem it addressed, the stakeholders involved, and the outcome. Highlight any innovative features you integrated and the measurable benefits the client experienced.

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How do you ensure that a solution aligns with client needs?

Explain the importance of frequent communication with clients throughout the project lifecycle. Discuss how you ensure ongoing feedback is incorporated and how you validate that the final solution meets or exceeds their expectations.

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What is your experience with presales demos and crafting proposals?

Your answer should touch on how you prepare for presales demos, including understanding the prospective clients' needs and tailoring your demonstrations accordingly. Mention specific metrics or feedback that highlight your success in closing deals.

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How do you stay updated with the latest developments in ITAM and ServiceNow?

Discuss your commitment to continuous learning through industry conferences, webinars, and certifications. Highlight specific resources you engage with to stay informed about new trends, features, and best practices in ITAM and ServiceNow.

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What do you see as the biggest challenge facing ITAM solutions today?

In your response, identify a current challenge, such as rapid technological changes or the importance of data accuracy, and discuss how you believe organizations can effectively navigate these issues. Share potential strategies or solutions that you have implemented or would recommend.

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Full-time, remote
DATE POSTED
March 8, 2025

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