Client Partner

The Client Partner at Nextdoor is responsible for developing and managing a robust sales pipeline, driving new business through the entire sales cycle, and effectively managing account expectations. You will need to engage with clients, build compelling multi-funnel digital campaigns, and collaborate with internal teams to ensure the success of advertising efforts. Consistently meeting or exceeding revenue quotas is a core expectation of this role.

To be considered for the Client Partner position at Nextdoor, candidates should have a minimum of 4 years of experience in advertising sales or account management. A solid track record of securing new business partnerships with a revenue exceeding ~$500k quarterly, and proficiency with tools such as Salesforce and LinkedIn is required. Advanced communication skills and a background in platform-based media buying will set you apart as well.

Nextdoor emphasizes a culture of belonging and teamwork for Client Partners by encouraging collaboration across various departments. In this role, you'll often liaise with internal stakeholders, share feedback with marketing, product, and operations teams, and contribute to a supportive and inclusive work atmosphere. Regular participation in training, team events, and community-building activities enhances this collaborative spirit.

Success as a Client Partner at Nextdoor hinges on strong communication and storytelling skills, coupled with strategic thinking in digital marketing. The ability to prioritize tasks efficiently, navigate uncertainties, and foster relationships with key decision-makers is paramount. An eagerness to pursue new sales opportunities, supported by an understanding of advertising objectives, will greatly contribute to your performance in this role.

As a Client Partner at Nextdoor, your role significantly impacts how advertisers connect with local communities. By implementing advertising strategies that resonate with neighbors, you help foster meaningful connections and contribute to local engagement. This results in valuable community-building initiatives that align with Nextdoor’s mission and vision, ultimately driving higher brand loyalty and community support.

In answering this question, showcase specific examples of past digital marketing campaigns you've worked on. Highlight your role in strategy formation, execution, and results. Be sure to link your experience to the responsibilities at Nextdoor, emphasizing your understanding of multi-funnel campaigns and how they help achieve advertiser objectives.

Discuss clear strategies you have used in the past to identify prospects, build relationships, and close deals. Include details about your approach to lead generation, networking, and the importance of understanding client needs. Providing examples of successful partnerships you’ve secured will strengthen your response.

To effectively manage sales quotas, share your experience with setting personal goals, tracking performance metrics, and using forecasting tools. Discuss your proactive approach to pipeline management, how you prioritize prospects, and how you address challenges that arise while trying to meet sales targets. Success stories can help demonstrate your effectiveness.

Provide a detailed account of a specific challenge you faced—in terms of client expectations, market conditions, or campaign execution. Explain the steps you took to overcome it, including problem-solving strategies and collaboration with team members. Highlight the positive outcome and any lessons learned from the experience.

Collaboration is key in sales, especially at Nextdoor, where cross-departmental teamwork is emphasized. Discuss your approach to working with marketing, product, and operations teams to ensure successful campaign performance. Offer examples where teamwork significantly impacted the client’s success and how you leveraged internal resources effectively.

Explain your commitment to continuous learning, whether through professional development courses, attending industry conferences, or engaging with thought leaders in the field. Mention specific resources you follow, collect data on emerging trends, and how you incorporate these insights into your work to maintain an edge in the competitive digital advertising landscape.

Community building is about fostering connections and relationships, both online and offline. Explain your understanding of what it takes to create an inclusive and engaging environment for neighbors and advertisers alike. Share any personal experiences or initiatives you’ve taken that illustrate your passion for community engagement.

Discuss a specific campaign by outlining the objectives, your role in developing the strategy, the execution process, and the results. Highlight your storytelling capabilities, how you leveraged data to reach targeted audiences, and the overall impact of the campaign. This will showcase your skills in driving successful outcomes.

Detail your approach to time management and organization when handling several client accounts. Discuss tools or methodologies you use to track tasks and deadlines. Highlight your ability to assess urgency and importance, ensuring that all clients receive the attention they need while driving revenue effectively.

Your response should reflect a sincere passion for Nextdoor's mission of building connections between neighbors. Discuss what excites you about the role, the company culture, and how your personal values align with the purpose-driven nature of Nextdoor. Mention any specific aspects of the position that resonate with your career goals.