Job details

IT Technician

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Location: You’ll be based in our Cambridge studio so being within a commutable distance is essential. If this requires you to relocate, we offer relocation assistance.

Level: Junior to Mid.

About us: Ninja Theory is a five-time BAFTA award winning games company based in Cambridge, UK, and part of Xbox Game Studios. Our diverse and welcoming team values collaboration, quality, and excellence. We strive to maintain an inclusive culture that empowers deep focus, rewards creativity, and supports personal and professional growth.

Our Mission is: To Craft Life-changing Art with Game-changing Tech and we are committed to bringing together the best talent in the industry help us fulfil that promise.

Our Values: Greatness through Excellence, Teamwork & Integrity. 

Your Role: You'll work within our small in-house IT Team, helping to support our staff who are currently split between working from home and working from our Cambridge studio.

As an IT Technician, your primary responsibility will be to provide customer-focused first-line support within a Windows environment. You will answer Tier 1 helpdesk tickets, respond to user inquiries, and deliver IT support to our development staff, all in a hybrid working environment. You will play a crucial role in the deployment and maintenance of PC hardware and software for staff and new hires. You will also support the upkeep of our studio desktop environment, including PCs, development hardware, printers, and meeting room AV systems.

You will have the opportunity to get involved in project work with the wider IT team, and will gain exposure to cutting-edge technologies in networking, storage, and cloud infrastructure.

We believe that skills and experience are not mutually exclusive. For that reason, we encourage you to apply even if you feel you don't meet 100% of the desirable requirements listed below.

Your Skill: You’ll use your knowledge and skills to provide our development teams with the tools they need to craft life changing art and game changing tech. You will have:

Essential:

Experience of PC hardware and software fault diagnosis & troubleshooting.
Technical knowledge of PC hardware - components, assembly, and troubleshooting.
Technical knowledge of Windows 10/11 - installation, configuration, and support.
Knowledge of networking fundamentals (LAN/WAN, VPN, Wireless, DNS, DHCP).
A customer service focused attitude, with a commitment to quality.
Excellent problem-solving and organisational skills, with a focus on attention to detail.
Ability to work to deadlines and manage multiple tasks simultaneously.
Excellent communication skills, both verbal and written.

Desirable:

Familiarity with M365 applications and services (Office suite, Teams, SharePoint, OneDrive).
Exposure to Azure services (Entra, Intune, Cloud infrastructure)
Experience with IT service management and documentation tools (e.g. Atlassian Jira, Confluence).
Experience supporting AV systems (meeting rooms, streaming).

Your Experience: A tech enthusiast driven by hands-on problem-solving and a passion for customer support. You will have previous workplace experience working in an IT support environment.

Essential:

Experience supporting desktop hardware and software in a Windows on-prem or hybrid business environment.

Desirable:

Experience in a Tier 1 helpdesk customer-facing role.

Our Benefits: We offer wide-ranging benefits, including, but not limited to:

Flexible work model with no fixed working hours.
5 weeks holiday plus 1 additional day for each year of service up to a maximum of 33 days per annum, plus bank holidays.
Enhanced family leave.
Bonus scheme.
Annual wellbeing allowance.
Private healthcare including medical, dental, and optical cover.
Mentoring and career development.
Income protection.
Life Insurance.
Where applicable, relocation assistance and visa sponsorship.

Working from Ninja House, you will benefit from our custom-built studio which offers a luxurious setting with cutting-edge facilities at your fingertips, including full motion capture stage. You’ll also receive complimentary catered lunch from our on-site pub, The Bird or Worm?

Our Process: To ensure a fair and inclusive hiring process which aligns to our studio equality, diversity and inclusion (ED&I) strategy, we use anonymised screening which automatically obscures personal identifying information from applications, helping to reduce unconscious bias from the start.

This is a fantastic opportunity to join a BAFTA Award winning studio in the Xbox Game Studios Group and be part of pushing the boundaries of interactive entertainment.

Please note, this advert closes on Sunday 27th April.

What You Should Know About IT Technician, Ninja Theory

Join Ninja Theory as an IT Technician and be part of a creative powerhouse located in Cambridge! As a vital member of our in-house IT team, you will provide essential first-line support in a Windows environment to help our talented staff thrive, whether they're working from home or at our studio. Your main focus as an IT Technician will include handling Tier 1 helpdesk tickets, responding to user inquiries, and maintaining PC hardware and software for both new hires and existing team members. You'll also play a key role in keeping our studio’s desktop environment in top shape, ensuring everything from PCs to meeting room AV systems runs smoothly. We’re searching for someone with a passion for problem-solving, who enjoys working collaboratively in a vibrant and diverse setting. At Ninja Theory, we appreciate that skills and experience come in many forms, so if you don't meet every desirable qualification, don't hesitate to reach out! With flexible working options, generous vacation days, and a supportive company culture, Ninja Theory is committed to your personal and professional growth. If you’re ready to contribute to crafting life-changing art with game-changing tech, we can’t wait for you to join our team!

Frequently Asked Questions (FAQs) for IT Technician Role at Ninja Theory

What are the main responsibilities of an IT Technician at Ninja Theory?

As an IT Technician at Ninja Theory, your key responsibilities will include providing first-line IT support, managing Tier 1 helpdesk tickets, and assisting with both hardware and software troubleshooting. You will also ensure the proper functioning of our studio's desktop environment and participate in project work that allows you to gain exposure to advanced technologies.