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Retail Leadership Training Program- Burlington

Job Description

The Nordstrom Retail Leadership Training Program (RLTP) is a n accelerated leadership training program focused on developing future leaders who demonstrate a passion for a career in retail management, strong leadership qualities that motivate teams, and an innate drive to succeed. Through Nordstrom’s RLTP, successful trainees will have the opportunity to be eligible for full-time Assistant Department Manager positions across Nordstrom and Nordstrom Rack stores upon the successful completion of a 9-week immersive training period.  

 

Nordstrom is a specialty retailer offering the very best of what’s next in fashion since 1901. As an RLTP trainee at Nordstrom, you will gain firsthand experience as a fashion sales expert, critical leadership skills, and most importantly, learn the Nordstrom experience through the eyes of our customers. Our trainees will work across Nordstrom, Nordstrom Rack and Nordstrom Local (where applicable) to gain a full understanding of our Nordstrom market experience.  

 

As an RLTP trainee you will… 

  • Embody and support Nordstrom core values by bringing your authentic self to work. Embrace diversity while actively contributing to a welcome and inclusive environment.   

  • Gain experience leading and driving a business through goal setting, team building, mercha ndising, selling, and exceptional customer service.  

  • Spend time gaining cross-functional experience in sales, operations, and services that differentiate us from the market.  

  • Consistently meet department, store, and individual productivity goals by building relationships with customers and employees, using Nordstrom tools to track your productivity, and actively contributing to a productive store environment .  

  • Learn cross-functional division-specific standards which include divisional key performance metrics.  

  • During the program, all trainees will rotate to a nearby Nordstrom Rack store for two weeks to learn Rack leadership structure, inventory management, and selling in a fast-paced environment.  

  • Actively network within the market connecting with top sellers, leaders, from both sales and support, regional leadership, and fellow trainees.  

  • Engage and actively participate in all learning sessions during your training program.  

 

You own this if you…  

  • 1+ year retail experience (preferred) .  

  • Desire to be a people leader for a fashion retailer with a reputation for legendary customer service.  

  • Are a fashion authority who provid es the best customer experience while meet ing company goals .  

  • Can quickly establish rapport, assess opportunities and are solution oriented.  

  • Have strong verbal and written communication .  

  • Thrive in a team environment, are results-driven, and are self-motivated.  

  • Have the flexibility to work at multiple locations within the selected metro area and balance evening & weekend schedules based on changing needs of the business.  

 

The starting rate for this position is: $18.00 hourly

 

What’s next? We’re glad you asked… 

 

The Retail Leadership Training Program is an immersive 9-week cohort program that will run from J une 16 th- August 15th. The program will take place in Burlington , in the Boston market . If selected to move forward to an interview, i nterviews will be taking place from March 17 th - April 18 th . We plan on making our final decisions no later than May 30 th .  

 

Upon successful completion of the 9-week training period, trainees may be placed in Assistant Department Manager roles at Nordstrom and Nordstrom Rack stores across the Boston metro area , within 10 miles of the training store . Permanent placement at the training store is not guaranteed and flexibility is required for all program participants.  

 

A few more important points...  

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.  

 

At this time, Nordstrom cannot provide sponsorship now , or in the future , for this role. This includes interested parties who currently hold an F-1, H-1, TN, J-1, OPT, or CPT visa. #EIC  

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

  • Medical/Vision, Dental, Retirement and Paid Time Away
  • Life Insurance and Disability
  • Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at  . 

© 2022 Nordstrom, Inc  

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.

Massachusetts: $18.00 hourly

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What You Should Know About Retail Leadership Training Program- Burlington, Nordstrom

The Retail Leadership Training Program at Nordstrom is your gateway to a dynamic career in retail management! If you’re passionate about fashion and leadership, this 9-week immersive program in Burlington, MA, is designed just for you. At Nordstrom, we pride ourselves on providing exceptional customer service while also nurturing our future leaders. As an RLTP trainee, you’ll dive into various experiences across our stores, including Nordstrom and Nordstrom Rack, learning everything from merchandising to motivating teams. You’ll have the chance to embody our core values, fostering an inclusive environment while you build meaningful relationships with customers and colleagues alike. Beyond just training, you’ll engage in cross-functional learning, set goals, and meet productivity targets that reflect our commitment to excellence. With a focus on communication and teamwork, the program offers the fun opportunity to network within the retail community. If you have a year of retail experience and aspire to lead in a rewarding environment, this could be your next big step! Plus, the flexibility to work in multiple locations will be key as you advance your career. After the successful completion of the program, you could be placed in an Assistant Department Manager position! Join us, and let’s pave the way to your future in retail at Nordstrom.

Frequently Asked Questions (FAQs) for Retail Leadership Training Program- Burlington Role at Nordstrom
What are the responsibilities of the Retail Leadership Training Program at Nordstrom?

As a participant in the Retail Leadership Training Program at Nordstrom, your responsibilities will include leading and driving business initiatives through goal setting and team building while ensuring exceptional customer service. You'll gain critical leadership skills, develop a deep understanding of operations across different departments, and actively engage in networking to build lasting professional relationships.

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What qualifications are required for the Retail Leadership Training Program at Nordstrom?

To qualify for the Retail Leadership Training Program at Nordstrom, you should have at least 1 year of retail experience, a passion for people leadership in a fashion context, and strong communication skills. A results-driven mindset and the ability to thrive in team environments are essential for success in this immersive program.

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How does the training structure of the Retail Leadership Training Program at Nordstrom work?

The Retail Leadership Training Program at Nordstrom is structured to last 9 weeks and involves hands-on, immersive experiences in various store settings, including Nordstrom and Nordstrom Rack. You will participate in learning sessions, rotate through different leadership roles, and engage in cross-functional training to become well-rounded in retail operations.

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What opportunities for advancement are available after completing the Retail Leadership Training Program at Nordstrom?

Upon successfully completing the Retail Leadership Training Program at Nordstrom, trainees may be offered full-time positions as Assistant Department Managers. This provides a fantastic opportunity to advance within the company and further develop your retail management career.

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What is the pay for the Retail Leadership Training Program at Nordstrom?

The starting pay for the Retail Leadership Training Program at Nordstrom is $18.00 per hour. This competitive hourly wage reflects our commitment to valuing the contributions of our employees during their training and development period.

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Common Interview Questions for Retail Leadership Training Program- Burlington
What experience do you bring to the Retail Leadership Training Program at Nordstrom?

Begin with your relevant retail experience, emphasizing any leadership roles you have held. Highlight specific examples where you demonstrated customer service excellence and teamwork. Show how your experiences align with Nordstrom’s values and mission.

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How do you manage conflict among team members?

Explain your approach to conflict resolution, emphasizing open communication. Provide an example of a past experience where you successfully mediated a situation or managed differences among team members in a way that led to a positive outcome.

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What does exceptional customer service mean to you?

Share your perspective on the importance of customer service in retail, and provide examples of how you have delivered exceptional service in past roles. Connect your answer to Nordstrom’s commitment to a high-quality customer experience.

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Describe a time when you met or exceeded sales goals.

Discuss a specific situation where you not only met but exceeded sales expectations. Share the strategies you implemented to achieve this outcome, such as relationship-building with customers or using data to drive sales.

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How do you prioritize tasks in a fast-paced environment?

You may respond by detailing a method you use to prioritize effectively, such as utilizing a to-do list or keeping a calendar. Illustrate this with an example where your prioritization led to successful task completion under pressure.

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What do you think are the most important qualities of a retail leader?

Highlight qualities such as effective communication, empathy, decision-making, and strategic thinking. Share examples of how you embody these qualities and how they would benefit your role at Nordstrom.

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How would you foster a diverse and inclusive work environment?

Talk about your commitment to diversity and inclusion. Provide actionable steps you would take to ensure all team members feel respected, valued, and included, emphasizing how this aligns with Nordstrom's core values.

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Can you provide an example of how you’ve driven a team to achieve a goal?

Share a specific story showcasing how you led your team towards a common objective. Focus on the strategies you utilized to motivate and inspire your colleagues, as well as the outcomes of this effort.

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What do you know about Nordstrom's history and values?

Discuss key aspects of Nordstrom's history, such as its long-standing focus on customer service since 1901. You should also mention its core values, which emphasize teamwork, respect, and accountability, showing how these resonate with you.

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Why do you want to be part of the Retail Leadership Training Program at Nordstrom?

Convey your passion for retail and leadership, emphasizing Nordstrom’s reputation for excellence in both. Explain how participating in this program aligns with your career aspirations, allowing you to grow within a company known for its strong commitment to employee development.

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At Nordstrom, we empower our employees to set their sights high and blaze their own trails. This is a place where your success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated people who work...

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April 14, 2025

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