Collections Specialist - job 1 of 2

As a Collections Specialist at OneTrust, you will be responsible for monitoring and collecting on both domestic and international customer accounts, following up on past due invoices, and resolving discrepancies. Your proactive communication skills will be essential as you document all interactions within our ERP system and work with cross-functional teams to ensure timely payments. Plus, your role will involve managing customer relationships effectively to foster a collaborative approach that enhances our overall financial management.

To qualify for the Collections Specialist position at OneTrust, candidates should have over three years of relevant experience in collections, customer service, or sales, particularly in a B2B setting. Strong problem-solving abilities, attention to detail, and effective communication skills are crucial. While a Bachelor's degree is a plus, it's not mandatory. Familiarity with MS Word, Excel, and experience with ERP systems like Workday is valuable as well.

At OneTrust, we prioritize the growth of our employees, including Collections Specialists, through ongoing support and opportunities. You can expect comprehensive training programs, mentorship from experienced professionals, and opportunities for career advancement. Our commitment to professional development also includes covering fees for privacy certification exams, ensuring you have the resources you need to enhance your skills.

The Collections Specialist role at OneTrust is hybrid, requiring you to work in our Atlanta headquarters just three days a week. This flexible arrangement not only allows you to engage with your colleagues and collaborate effectively but also gives you the freedom to work from home on other days. We believe that a balanced approach fosters a culture of productivity and wellness.

The annual salary range for the Collections Specialist position at OneTrust is between $58,500 and $87,750 USD, depending on various factors, including specific skills, experience, and location. Additionally, this role may qualify for discretionary bonuses, equity options, and a full suite of employee benefits, all aimed at rewarding your contributions to our success.

In answering this question, be detailed about your previous roles and responsibilities. Highlight specific strategies you've implemented for collections, your success rates, and any tools you utilized to streamline processes. This showcases your expertise and commitment to improving accounts receivable relations.

When addressing this topic, underscore your interpersonal skills. Share examples that illustrate how you maintain professionalism, diffuse tense situations, and work collaboratively with customers to resolve issues while preserving relationships. Providing anecdotes can make your approach more relatable.

Demonstrate your organizational skills by explaining your methods of prioritizing tasks such as overdue accounts, follow-up communications, and documentation. Mention any tools or techniques you use to stay organized, ensuring that your processes lead to timely resolutions and maintain efficient workflow.

Share a specific instance that highlights your problem-solving abilities. Discuss the nature of the dispute, the steps you took to investigate, and how you reached a resolution. This illustrates your critical thinking and negotiation skills.

Be specific about the software you’ve used, whether it’s CRM tools like Salesforce or ERP systems. Explain how you've leveraged these tools to keep track of accounts, document interactions, and ensure efficient workflow, emphasizing your technical aptitude.

Discuss your careful approach to record-keeping. You might mention strategies like taking immediate notes during calls, regularly reviewing documentation practices, or using structured templates to ensure consistency and clarity in your records.

Highlight the importance of communication in fostering relationships and resolving conflicts. Share specific examples of how your communication style has positively impacted your collections work, such as establishing rapport with customers or effectively collaborating with team members.

Express your conflict-resolution techniques, detailing how you would approach the situation calmly and professionally. You could elaborate on your methods of understanding the client's perspective, offering solutions or payment plans, and maintaining a positive relationship.

Articulate your enthusiasm for OneTrust’s mission and values, and connect them with your personal career goals. This can reflect your alignment with the company culture and how you can contribute to the team while advancing your career.

Enumerate qualities such as strong communication skills, empathy, persistence, problem-solving abilities, and attention to detail. Supporting your answer with examples from your experience can reinforce your perspective on success in this role.