Onboarding Risk Analyst
What do we do?
Paddle offers digital product companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It’s faster, safer, cheaper, and, above all, way better.
We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 5000 software sellers in 245 territories globally.
The Role:
As an Onboarding Analyst you will report to the Onboarding and Risk Manager and support the execution of Paddle’s Risk Strategy.
This position requires someone who can think outside the box, has a “can do” attitude, has strong onboarding experience in ecommerce, and willingness to learn and adapt in the ever changing world of payments.
Your day-to-day responsibilities will focus on the review of supplier applications and alerts generated by our onboarding solution. You will investigate these through internal solutions as well as open source resources. You may also need to communicate with suppliers/Account Managers in order to obtain the information necessary to address the alerts. You must be comfortable making decisions, sometimes with very limited information. At times you will face challenges to your decisions, so need to be comfortable handling these objections.
Other duties will include answering queries from the Commercial teams, particularly around appetite decisions. You will also have the opportunity to handle escalations from internal teams, part of this process will be to educate and strengthen the skills/knowledge of the Onboarding team.
Outside of your day-to-day responsibilities, you will be expected to help identify areas for improvement around our onboarding process.
This role is based in Toronto, Canada.
What you'll do:
Review supplier applications/accounts to determine if Paddle can support the business
Investigate escalations from our internal teams
Investigate alerts generated from our onboarding solution
Provide insight to help make improvements in our onboarding process
Provide expertise to the wider business in Onboarding
Be confident in making judgement calls (at times based on limited information)
Communicate in a clear and concise manner
We'd love to hear from you:
You have 1-3 years Onboarding/Underwriting experience
You have 1-3 years experience working in Merchant Acquiring, E-Commerce, SaaS or a similar role at a FinTech
You have a proven ability to learn and adapt to new processes and procedures
You are comfortable making decisions and supporting your decision
You put a high value on accuracy and completeness of work
You have strong data analysis and investigative skills
You have the ability to communicate clearly, sensitively, and effectively with suppliers
Everyone is welcome at Paddle
At Paddle, we’re committed to removing invisible barriers, both for our customers and within our own teams. We recognise and celebrate that every Paddler is unique and we welcome every individual perspective. As an inclusive employer, we don’t care if, or where, you studied, what you look like or where you’re from. We’re more interested in your craft, curiosity, passion for learning and what you’ll add to our culture. We encourage you to apply even if you don’t match every part of the job ad, especially if you’re part of an underrepresented group.
Please let us know if there’s anything we can do to better support you through the application process and in the workplace. We will do everything we can to support any accommodations needed. We’re committed to building a diverse team where everyone feels safe to be their authentic self. Let’s grow together.
Why you’ll love working at Paddle
We are a diverse, growing group of Paddlers across the globe who pride ourselves on our transparent, collaborative and respectful culture.
We live and breathe our values, which are:
Paddle for others
Paddle together
Paddle simply
We offer a full suite of benefits, including attractive salaries, stock options, retirement plans, private healthcare and well-being initiatives.
We are a ‘digital-first’ company, which means you can work remotely, from one of our stylish hubs, or even a bit of both! We offer all team members unlimited holidays and enhanced parental leave. We invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training.
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As an Onboarding Risk Analyst at Paddle, you'll be stepping into an exciting role in the vibrant city of Toronto. Paddle is not just another company; we revolutionize how digital product companies approach payment infrastructure. Instead of juggling various payment-related solutions, we serve as a Merchant of Record, easing the complexities of payment fragmentation for over 5,000 software sellers worldwide. In this role, you'll collaborate closely with the Onboarding and Risk Manager to implement Paddle’s Risk Strategy. If you're someone who thrives on challenges and embraces a 'can do' attitude, this position is perfect for you! Your daily tasks will encompass reviewing supplier applications and alerts from our onboarding solution, where you'll utilize both internal and open-source resources for thorough investigations. At times, you'll need to engage with suppliers to gather critical information, make decisions, and confidently address any objections that may arise. Furthermore, you'll support our Commercial teams by addressing queries and handling escalations, helping to boost the overall knowledge of our onboarding team along the way. We're looking for someone with 1-3 years of onboarding or underwriting experience, ideally in Merchant Acquiring, E-Commerce, SaaS, or a FinTech environment. Strong analytical skills, the ability to communicate effectively, and a passion for continuous learning are key traits that will make you successful at Paddle. Join us, and together, we can shape the future of payments!
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