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Onboarding Risk Analyst

What do we do?

Paddle offers digital product companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It’s faster, safer, cheaper, and, above all, way better. 

We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 5000 software sellers in 245 territories globally. 

The Role:  

As an Onboarding Analyst you will report to the Onboarding and Risk Manager and support the execution of Paddle’s Risk Strategy. 

This position requires someone who can think outside the box, has a “can do” attitude, has strong onboarding experience in ecommerce, and willingness to learn and adapt in the ever changing world of payments.

Your day-to-day responsibilities will focus on the review of supplier applications and alerts generated by our onboarding solution. You will investigate these through internal solutions as well as open source resources. You may also need to communicate with suppliers/Account Managers in order to obtain the information necessary to address the alerts. You must be comfortable making decisions, sometimes with very limited information. At times you will face challenges to your decisions, so need to be comfortable handling these objections.

Other duties will include answering queries from the Commercial teams, particularly around appetite decisions. You will also have the opportunity to handle escalations from internal teams, part of this process will be to educate and strengthen the skills/knowledge of the Onboarding team.

Outside of your day-to-day responsibilities, you will be expected to help identify areas for improvement around our onboarding process.

This role is based in Toronto, Canada.

What you'll do: 

  • Review supplier applications/accounts to determine if Paddle can support the business

  • Investigate escalations from our internal teams

  • Investigate alerts generated from our onboarding solution

  • Provide insight to help make improvements in our onboarding process

  • Provide expertise to the wider business in Onboarding

  • Be confident in making judgement calls (at times based on limited information)

  • Communicate in a clear and concise manner

We'd love to hear from you:

  • You have 1-3 years Onboarding/Underwriting experience

  • You have 1-3 years experience working in Merchant Acquiring, E-Commerce, SaaS or a similar role at a FinTech

  • You have a proven ability to learn and adapt to new processes and procedures

  • You are comfortable making decisions and supporting your decision

  • You put a high value on accuracy and completeness of work

  • You have strong data analysis and investigative skills

  • You have the ability to communicate clearly, sensitively, and effectively with suppliers

Everyone is welcome at Paddle

At Paddle, we’re committed to removing invisible barriers, both for our customers and within our own teams. We recognise and celebrate that every Paddler is unique and we welcome every individual perspective. As an inclusive employer, we don’t care if, or where, you studied, what you look like or where you’re from. We’re more interested in your craft, curiosity, passion for learning and what you’ll add to our culture. We encourage you to apply even if you don’t match every part of the job ad, especially if you’re part of an underrepresented group.

Please let us know if there’s anything we can do to better support you through the application process and in the workplace. We will do everything we can to support any accommodations needed. We’re committed to building a diverse team where everyone feels safe to be their authentic self. Let’s grow together. 


Why you’ll love working at Paddle

We are a diverse, growing group of Paddlers across the globe who pride ourselves on our transparent, collaborative and respectful culture. 

We live and breathe our values, which are:

Paddle for others

Paddle together

Paddle simply

We offer a full suite of benefits, including attractive salaries, stock options, retirement plans, private healthcare and well-being initiatives. 

We are a ‘digital-first’ company, which means you can work remotely, from one of our stylish  hubs, or even a bit of both! We offer all team members unlimited holidays and enhanced parental leave. We invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training.

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Average salary estimate

$72500 / YEARLY (est.)
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$60000K
$85000K

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What You Should Know About Onboarding Risk Analyst, Paddle

As an Onboarding Risk Analyst at Paddle, you'll be stepping into an exciting role in the vibrant city of Toronto. Paddle is not just another company; we revolutionize how digital product companies approach payment infrastructure. Instead of juggling various payment-related solutions, we serve as a Merchant of Record, easing the complexities of payment fragmentation for over 5,000 software sellers worldwide. In this role, you'll collaborate closely with the Onboarding and Risk Manager to implement Paddle’s Risk Strategy. If you're someone who thrives on challenges and embraces a 'can do' attitude, this position is perfect for you! Your daily tasks will encompass reviewing supplier applications and alerts from our onboarding solution, where you'll utilize both internal and open-source resources for thorough investigations. At times, you'll need to engage with suppliers to gather critical information, make decisions, and confidently address any objections that may arise. Furthermore, you'll support our Commercial teams by addressing queries and handling escalations, helping to boost the overall knowledge of our onboarding team along the way. We're looking for someone with 1-3 years of onboarding or underwriting experience, ideally in Merchant Acquiring, E-Commerce, SaaS, or a FinTech environment. Strong analytical skills, the ability to communicate effectively, and a passion for continuous learning are key traits that will make you successful at Paddle. Join us, and together, we can shape the future of payments!

Frequently Asked Questions (FAQs) for Onboarding Risk Analyst Role at Paddle
What responsibilities does an Onboarding Risk Analyst have at Paddle?

As an Onboarding Risk Analyst at Paddle, you'll primarily review supplier applications and alerts generated by our onboarding solution. This involves thorough investigations using internal tools and open-source resources. You'll also communicate with suppliers and Account Managers to gather necessary information and support the execution of Paddle’s Risk Strategy. Handling escalations and providing clarity to our Commercial teams regarding appetite decisions are key duties, along with identifying areas for improvement in the onboarding process.

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What qualifications are required for the Onboarding Risk Analyst position at Paddle?

For the Onboarding Risk Analyst role at Paddle, candidates should possess 1-3 years of onboarding or underwriting experience, ideally within Merchant Acquiring, E-Commerce, SaaS, or a FinTech setting. You should have strong data analysis and investigative skills, be comfortable making decisions with limited information, and value accuracy and thoroughness in your work. Clear and effective communication skills are essential as you'll interact with suppliers and internal teams regularly.

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How important is data analysis for the Onboarding Risk Analyst role at Paddle?

Data analysis is pivotal for the Onboarding Risk Analyst role at Paddle. You'll be expected to provide insights from supplier applications and alerts, analyze data patterns, and contribute to improving our onboarding process. This role relies heavily on your ability to interpret data accurately and make informed decisions based on your findings, which helps ensure that Paddle can effectively support our suppliers.

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What does the onboarding process look like at Paddle for an Onboarding Risk Analyst?

The onboarding process at Paddle for an Onboarding Risk Analyst involves a comprehensive review of supplier applications to determine if Paddle can support the business. You'll investigate alerts created by our onboarding solution, provide necessary expertise to internal teams, and address any queries that arise. The role is designed to create a streamlined process while ensuring high standards of risk management are maintained throughout.

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What are the growth opportunities for an Onboarding Risk Analyst at Paddle?

At Paddle, growth opportunities for an Onboarding Risk Analyst are abundant. You’ll engage in continuous learning through exposure to new challenges, training sessions, and an annual learning fund. Additionally, as you prove your capabilities, you may have the chance to take on more responsibilities, influence the onboarding process significantly, and even mentor new team members, allowing you to advance both personally and professionally.

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Common Interview Questions for Onboarding Risk Analyst
Can you describe a time when you had to make a quick decision with limited information?

In your response, provide a specific example demonstrating your analytical skills and ability to think on your feet. Outline the context, your thought process, the decision you made, and the outcome. Highlight how you handled any resultant challenges and what you learned from the experience.

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How do you ensure accuracy in your work as an Onboarding Risk Analyst?

Discuss your methods for ensuring accuracy, such as double-checking data, utilizing tools or checklists, and the importance of taking your time to review submissions thoroughly. Emphasize your commitment to quality, which aligns with Paddle's value of putting a high value on the completeness of work.

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What steps do you take when investigating a supplier application?

Outline your investigative process, starting from reviewing the application to using both internal tools and external resources for verification. Highlight your attention to detail and critical thinking skills. Mention how you document findings and communicate effectively with relevant stakeholders during the process.

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How do you prioritize your tasks when handling multiple requests?

Explain your approach to prioritization, such as using urgency, deadlines, and the importance of the requests as criteria for organization. You may also mention any tools or methods you use, like to-do lists or project management software, to keep track of your progress effectively.

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Describe how you handle objections from internal teams about your decisions.

Discuss how you maintain professionalism and calm in objections, actively listen to the concerns raised, and provide clear rationales based on your analysis. Make sure to highlight your willingness to collaborate and find mutual solutions, emphasizing your strengths in communication.

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What do you think makes Paddle's onboarding process unique?

Share your understanding of Paddle's onboarding values, emphasizing customer-centricity, simplicity, and the integration of a risk management strategy. Reflect on how these aspects differentiate Paddle from competitors and how you hope to contribute to this distinctive approach.

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How do you keep yourself current with trends in the e-commerce and FinTech industry?

Describe your efforts to stay informed about industry trends and technological advancements, such as following relevant blogs, subscribing to newsletters, attending webinars/conferences, and participating in professional networks. This demonstrates your proactive learning attitude and passion for the field.

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Can you provide an example of a process improvement you've implemented or suggested in a previous role?

Share a specific process improvement story that showcases your problem-solving skills. Describe the situation, the changes you proposed, the reasoning behind them, how you presented them to your team, and the positive impact it had on efficiency or risk management.

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Why do you want to work as an Onboarding Risk Analyst at Paddle?

Share your motivation for wanting to join Paddle, focusing on the company’s values, culture, and commitment to innovation in the payments landscape. Discuss how your skills align with the role and how you see yourself contributing to Paddle’s success and growth.

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What qualities do you think are essential for someone in the Onboarding Risk Analyst role?

Outline key qualities that are important for the role such as analytical thinking, attention to detail, effective communication, adaptability, and a strong understanding of risk management in e-commerce. Share how you embody these qualities and examples of instances where you have demonstrated them.

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DATE POSTED
March 12, 2025

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