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Professional Services Sales Manager – Western U.S. Territory (West Coast-based) - job 1 of 2

Company DescriptionOur MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.Who We AreWe take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!Job DescriptionYour CareerJoin the Palo Alto Networks Services Sales team, where you will collaborate with Account Managers to sell value-added services that enhance the customer’s cybersecurity journey. These offerings include:• Security Assessments and Incident Response (IR)• Consulting and Deployment Services• Engineering and Focused Services (high-touch support)• Education & Training CreditsAs a Service Sales Manager, you will leverage your strategic sales skills to identify and execute cross-sell and up-sell opportunities across Enterprise Accounts. This role demands expertise in engaging C-level executives and experience delivering impactful service solutions.Your Impact• Collaborate and Support – Work closely with the Services Sales Systems Engineering team and Account Managers in the West and South Enterprise regions, which span two time zones (PDT and MDT), to recommend the right Professional Services• Align Customer Outcomes - Connect service offerings with customers’ business goals to maximize the value of Palo Alto Networks’ technologies• Ensure Delivery Success - Partner with the delivery team to forecast resource needs, streamline transitions, and ensure smooth service execution• Own Your Goals - Take ownership of forecasting and achieving your sales target, ensuring alignment with regional objectives• Travel - Expect up to 50% domestic travel for key client engagementsQualificationsYour Experience• 8+ years of experience in a sales overlay role selling services to large enterprise organizations, preferably within an IT manufacturer or consulting environment, with a proven track record of driving revenue through value-based selling.• Self-Starter - Ability to independently develop strategies for achieving high sales quotas across multiple accounts• Customer-Focused - Skilled in identifying and aligning with stakeholders at all levels, from engineers to executives, to ensure successful service delivery• Service Expertise - Capable of designing service programs that meet customer business needs and unlock the full potential of PANW solutions• Strong Communication - Exceptional written, verbal, and presentation skills, with the ability to manage multiple deals simultaneously• Organizational Skills - Outstanding prioritization skills to handle a high volume of deals with efficiency• ITIL Knowledge - Familiarity with ITIL frameworks and technology operationalization• Channel Experience - Experience working with channel partners and understanding channel-centric go-to-market models• Education - Bachelor’s degree (or equivalent military experience) preferred• Technical Knowledge - Understanding of key security technologies, including• Firewalls (on-prem and cloud-based)• SASE solutions• Cloud platforms (AWS, Azure, GCP)• Endpoint security• Security operations toolsAdditional InformationThe TeamOur Sales team members work hand in hand with large organizations around the world to keep their digital environments protected. We educate, inspire, and empower our potential clients in their journey to a secure enterprise. Our sales teams collaboratively create the customer experience that results in trusted partnerships, helping our customers safely navigate and resolve incredibly complex cyberthreats.Compensation DisclosureThe compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $242000 - $332000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.Our CommitmentWe’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.All your information will be kept confidential according to EEO guidelines.Motor-Vehicle Requirement:This role may require travel to and from Palo Alto Networks, Inc. business meetings and events and requires reliable transportation to do so. If a hire chooses to drive in connection with company business, the hire for this role must maintain a valid driver’s license.

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What You Should Know About Professional Services Sales Manager – Western U.S. Territory (West Coast-based), Palo Alto Networks

Are you ready to take your sales career to the next level with Palo Alto Networks as a Professional Services Sales Manager for the Western U.S. Territory? In this exciting role, you'll partner with Account Managers to promote cutting-edge cybersecurity services that empower our clients on their security journeys. Imagine being the go-to expert for solutions like Security Assessments, Incident Response, and Education & Training Credits – all designed to help businesses thrive in a safer digital environment. You'll have the unique opportunity to engage with C-level executives, demonstrating how our services align with their business goals and drive value from our advanced technologies. Working with a dynamic sales team across the West and South Enterprise regions, you'll play a crucial role in forecasting resource needs and ensuring the successful delivery of services. Your expertise in value-based selling and ability to develop strategies to achieve your sales targets will make you a vital asset to the team. Plus, with travel expected up to 50% for key client engagements, every day will bring new challenges and opportunities to build relationships and drive success. Join Palo Alto Networks and be part of a mission-driven culture that values innovation, collaboration, and personal well-being while shaping the future of cybersecurity.

Frequently Asked Questions (FAQs) for Professional Services Sales Manager – Western U.S. Territory (West Coast-based) Role at Palo Alto Networks
What are the responsibilities of a Professional Services Sales Manager at Palo Alto Networks?

As a Professional Services Sales Manager at Palo Alto Networks, you will collaborate with Account Managers to sell value-added cybersecurity services, including Security Assessments and Incident Response. Your role will focus on identifying cross-sell and up-sell opportunities in Enterprise Accounts, engaging C-level executives, and ensuring successful service delivery by partnering with the service delivery team.

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What qualifications are required for the Professional Services Sales Manager position at Palo Alto Networks?

To succeed as a Professional Services Sales Manager at Palo Alto Networks, you should have at least 8 years of experience in a sales overlay role targeting large enterprises, preferably in an IT or consulting environment. Strong communication skills, strategic sales abilities, and familiarity with ITIL frameworks and cybersecurity solutions, including firewalls and endpoint security, are essential for this role.

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How does the Professional Services Sales Manager role contribute to customer outcomes at Palo Alto Networks?

The Professional Services Sales Manager plays a pivotal role in connecting our service offerings with the specific business goals of clients. By understanding customer needs and aligning services such as Consulting and Deployment Services, your contribution ensures that customers maximize the value of Palo Alto Networks’ technologies, leading to successful service outcomes.

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What is the expected travel for the Professional Services Sales Manager position at Palo Alto Networks?

As a Professional Services Sales Manager at Palo Alto Networks, you can expect to travel up to 50% domestically. This travel will primarily involve key client engagements across the Western U.S. territory, allowing you to build strong relationships and understand client needs firsthand.

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What kind of support does Palo Alto Networks provide for career development as a Professional Services Sales Manager?

Palo Alto Networks is committed to the ongoing learning and development of its employees. As a Professional Services Sales Manager, you can take advantage of personalized learning opportunities designed to enhance your skills. This commitment, along with comprehensive well-being programs and the FLEXBenefits spending account, ensures you have the resources needed to excel in your role.

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Common Interview Questions for Professional Services Sales Manager – Western U.S. Territory (West Coast-based)
Can you describe your experience in selling professional services to large enterprises?

When answering this question, outline specific examples where you successfully sold professional services, highlighting your strategic approach, the challenges faced, and the outcomes achieved. Emphasize your ability to understand client needs and position services effectively.

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How do you identify cross-sell and up-sell opportunities in your territory?

Share your methodology for analyzing account performance and identifying potential areas for growth. Discuss how you engage with existing clients to uncover additional needs and how you collaborate with other teams to develop tailored solutions.

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What strategies do you use to engage C-level executives?

Discuss your approach to building relationships with C-level executives, including research, understanding their business challenges, and preparing personalized value propositions that address their specific needs.

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How do you ensure smooth service delivery once a deal is closed?

Explain the importance of collaboration with delivery teams, your communication practices, and how you forecast resource requirements to facilitate a seamless transition from sales to execution.

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What do you think are the key components of a successful sales strategy for professional services?

Highlight the importance of understanding client businesses, the value proposition of your services, strong communication, and a proactive approach to account management and growth.

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Can you provide an example of a challenging sale you successfully completed?

Share a specific anecdote that outlines the challenges you faced, your approach to overcoming them, and the final success. Focus on the key steps and tactics that contributed to closing the sale.

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How do you prioritize competing demands from multiple accounts?

Your answer should reflect effective organizational skills, highlighting tools or methods you use to manage priorities and ensure all clients receive the attention they need.

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What role does market research play in your sales strategy?

Discuss how market research informs your sales strategies, helps identify trends, and allows you to tailor your approach to meet the evolving needs of clients and the competitive landscape.

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How would you approach a new client in your territory?

Outline your strategy for preparing to meet a new client, including research on their business, establishing rapport, and identifying their cybersecurity pain points before proposing relevant services.

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How do you measure the success of your sales efforts?

Explain the metrics you use to evaluate your success, stressing the importance of sales targets, customer satisfaction, and retention rates as indicators of your effectiveness and areas for improvement.

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Being the cybersecurity partner of choice, protecting our digital way of life.

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DATE POSTED
December 6, 2024

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