German Speaking Customer Support for Home Appliances Department
Patrique Mercier Recruitment FR is focused on matching skilled professionals with rewarding job opportunities. We are currently seeking a German Speaking Customer Support Representative for the Home Appliances Department. This position is ideal for individuals who are passionate about customer service and home technology, and who are eager to assist German-speaking customers with their inquiries and support needs.
Responsibilities
- Provide exceptional customer support to German-speaking clients regarding home appliances via phone, email, and chat.
- Assist customers with product information, troubleshooting, and warranty inquiries.
- Resolve customer complaints and issues promptly to ensure a positive customer experience.
- Document and track customer interactions accurately to ensure effective follow-up and service improvement.
- Coordinate with technical support and sales teams to address complex customer needs.
- Educate customers on product features, usage tips, and maintenance recommendations.
- Gather feedback from customers to inform product development and service enhancements.
- Fluency in German and English, both written and spoken.
- Previous experience in customer service, preferably in the home appliances or retail sector.
- Strong communication skills with a customer-focused mindset.
- Detail-oriented with excellent organizational skills.
- Proficient in customer support software and Microsoft Office applications.
- Strong problem-solving abilities and the ability to work effectively under pressure.
- Willingness to work flexible hours, including evenings and weekends if needed.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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