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German Speaking Customer Support for Home Entertainment Systems Department - job 2 of 2

Patrique Mercier Recruitment FR is passionate about connecting skilled professionals with exciting career opportunities. We are currently seeking a German Speaking Customer Support Representative for the Home Entertainment Systems Department. This role is ideal for individuals with a strong interest in technology and a commitment to providing excellent service to clients in the home entertainment sector.


Responsibilities

  • Provide outstanding customer support to German-speaking clients regarding home entertainment systems via phone, email, and chat.
  • Assist customers with inquiries about product features, troubleshooting issues, and warranty information.
  • Effectively resolve customer complaints and technical issues to ensure a positive experience.
  • Document customer interactions accurately and follow up on unresolved issues.
  • Educate customers on how to maximize the use of their home entertainment systems.
  • Work closely with technical teams to address complex customer concerns and enhance service quality.
  • Stay updated on the latest trends and technologies in home entertainment products to provide knowledgeable support.
  • Fluency in German and English, both written and spoken.
  • Previous experience in customer support, preferably in the electronics or home entertainment industry.
  • Strong interest in technology with a clear ability to explain complex concepts to customers.
  • Excellent communication skills and a friendly, patient demeanor.
  • Proficient in using customer support software and standard office tools.
  • Strong problem-solving skills and the ability to work effectively under pressure.
  • Flexibility to work varied hours, including evenings and weekends as needed.
  •  Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks
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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
March 19, 2025

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