Nordic Speaking iGaming Advisor - Athens (Remote in Greece)

As a Nordic Speaking iGaming Advisor at Patrique Mercier Recruitment PT, your main responsibilities include providing exceptional customer support to Nordic-speaking clients in the iGaming sector, managing inquiries related to online gaming platforms, resolving technical issues, and educating customers about gaming products and promotions. You will also document your interactions, follow up on pending inquiries, and collaborate with other team members to ensure high customer satisfaction.

To qualify for the Nordic Speaking iGaming Advisor position at Patrique Mercier Recruitment PT, candidates should be fluent in a Nordic language such as Danish, Norwegian, Finnish, or Swedish alongside English. Previous experience in customer service is essential, particularly within the iGaming or gaming sector. Strong communication, problem-solving skills, and the ability to work independently in a remote setting are also key qualifications.

Yes, Patrique Mercier Recruitment PT provides comprehensive training for new Nordic Speaking iGaming Advisors. This training is designed to equip you with the knowledge needed to effectively support customers, understand gaming regulations, and improve your skills in technical troubleshooting so that you can provide the best possible service from day one.

The work environment for Nordic Speaking iGaming Advisors at Patrique Mercier Recruitment PT is dynamic and collaborative, emphasizing remote communication. Team members are encouraged to share insights and experiences while staying up-to-date with industry trends. Flexibility is also a key component, as you'll be working various hours including evenings and weekends to support customers across different time zones.

Nordic Speaking iGaming Advisors at Patrique Mercier Recruitment PT can expect a range of fantastic benefits, including a fully paid relocation package, a competitive monthly salary, additional bonuses, private health insurance, and other perks that promote your well-being and work-life balance. These benefits are designed to support you in your professional and personal life while you thrive in your role.

When dealing with a frustrated customer as a Nordic Speaking iGaming Advisor, it’s crucial to remain calm and empathetic. Start by listening to their concerns without interruption, acknowledging their feelings, and assuring them that you are there to help. Offer clear solutions or alternatives and keep the communication positive, ensuring they feel valued. Following up after the issue is resolved can help restore their confidence.

In your response, focus on detailing your previous roles within the iGaming sector, highlighting specific scenarios where you successfully assisted clients. Demonstrate your knowledge of gaming products or platforms and how that experience has prepared you to contribute effectively as a Nordic Speaking iGaming Advisor.

To answer this question, align your skills and experiences with the role’s requirements. Highlight your fluency in a Nordic language, your customer service background, and any specific knowledge you possess in the iGaming industry. Emphasize your passion for gaming and your commitment to providing an exceptional customer experience.

Discuss various resources you utilize, such as industry publications, webinars, and online forums. Show your proactive approach towards ongoing learning and staying informed about changes in gaming regulations, trends, and technologies to ensure the information you provide to customers is both accurate and relevant.

Be honest about the tools you’ve utilized—whether it's CRM systems, ticketing software, or chat support tools. Explain how these tools helped you manage customer interactions effectively and provided solutions efficiently, showcasing your technical competency for the role of Nordic Speaking iGaming Advisor.

You can explain that you believe in transparent communication and that it’s important for customers to understand responsible gaming. Share your strategy for informing customers about gaming limits, tools available for managing their gaming behavior, and how you guide them toward maintaining a healthy gaming experience.

Outline a systematic approach to technical troubleshooting, including gathering information from customers, asking clarifying questions, and identifying patterns in issues. Mention your ability to remain patient and focused while implementing solutions, and your skill in escalating complex problems to appropriate teams as needed.

Discuss your ability to efficiently manage time and prioritize tasks based on urgency and impact. You may mention using checklists or task management tools, along with effective communication with team members to ensure all customer inquiries are addressed swiftly during busy periods.

You might respond that empathy is key in customer service roles, especially within the dynamic iGaming industry. Additionally, emphasize the importance of clear communication, problem-solving abilities, and having a genuine interest in helping customers enhance their gaming experiences.

Share your multitasking strategies and how you prioritize inquiries based on the nature of the issues. Illustrate your comfort with handling several cases at once, while ensuring each customer receives the attention they need, utilizing organizational skills to stay effective and efficient.