Content Design Dir, Common Platforms
The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Description Summary:
Common Platform experiences (including data and privacy, digital identity, settings, and security) are used by our PayPal brands to solve critical customer needs for consumers and merchants. As the Content Design Director (reporting to the Head of Content Design), you’ll lead a global team and foster a culture of design excellence.Job Description:
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and merchants in approximately 200 markets to thrive in the global economy through its global, two-sided network.
Our core values of Inclusion, Innovation, Collaboration, and Wellness are the foundation of our business — inspiring us to work as one global team with our customers at the center of everything we do.
About the Content Design team
As part of the Experience Design team, Content Design is responsible for creating data-informed content for the PayPal brands’ web and mobile experiences. Content designers partner with UX designers, researchers, product managers, engineers, and others to create user-centered experiences for people and businesses around the world. We’re a passionate and energetic group that creatively solves problems and values collaboration and diverse opinions.
About the role
Common Platform experiences (including data and privacy, digital identity, settings, and security) are used by our PayPal brands to solve critical customer needs for consumers and merchants. As the Content Design Director (reporting to the Head of Content Design), you’ll lead a global team and foster a culture of design excellence. Responsibilities include:
Establishing a clear content design vision for our platform products, aligning with the overall company strategy and user needs.
Developing and maintaining content design principles and standards to guide platform decisions.
Informing research to identify pain points, opportunities, and key user needs.
Setting clear expectations and performance goals.
Providing ongoing mentorship and coaching to your team, and contributing to their professional growth.
Coordinating with Brand, Marketing, and Operations to create a consistent end-to-end experience.
Requirements
5+ years of experience managing content designers, UX writers, digital content producers, or similar.
Strong understanding of experience design principles, accessibility guidelines, and information architecture.
Experience driving content standards and systems.
Ability to multi-task and set priorities in a fast-moving product landscape.
Experience working in platform and/or financial services, identity, B2B or B2C e-commerce preferred.
Experience with Figma and Gen AI are a plus.
Additional Job Description:
PayPal is committed to fair and equitable compensation practices.
Actual compensation is based on various factors including but not limited to work location, and relevant skills and experience.
The total compensation for this position may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com/
The U.S. national annual pay range for this role is $118700 to $246290
Subsidiary:
PayPalTravel Percent:
0-
PayPal is committed to fair and equitable compensation practices.
Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.
The U.S. national annual pay range for this role is
$118700 to $246290For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.
Who We Are:
Click Here to learn more about our culture and community.
Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
Any general requests for consideration of your skills, please Join our Talent Community.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.
Notice to Applicants and Employees who reside within New York City. Click here to view the notice.
Average salary estimate
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Are you ready to take your content design career to the next level? Join PayPal as the Content Design Director for Common Platforms in New York City! We're on a mission to revolutionize global commerce, and we need someone like you to lead our talented team of content designers. In this role, you won't just be managing a team; you'll be shaping the future of user experiences in a company that empowers millions of consumers and businesses worldwide. Your creativity and leadership will help us create innovative and user-centered content that resonates with our customers. You’ll establish a clear content design vision, guide the development of design principles, and ensure every interaction is seamless and engaging. Collaboration is key, as you’ll work alongside UX designers and product managers to address customer needs related to data privacy, digital identity, and security. If you have over five years of experience managing content design teams and a passion for creating inclusive, effective experiences, this could be the perfect opportunity for you! At PayPal, we value your growth and provide ongoing mentorship to help you and your team thrive. Join us, and let's make moving money simple, secure, and personal together.
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