Tier 2 TAC Shift Lead

As a Tier 2 TAC Shift Lead at Peraton, your primary responsibilities include leading a five-person team to support 24x7 technical assistance for the U.S. Marine Corps hybrid cloud operations. You'll manage incident and event responses, execute data center service desk processes, and ensure the effective resolution of issues both in physical and virtual environments.

To become a successful Tier 2 TAC Shift Lead at Peraton, candidates need at least 11 years of experience alongside a high school diploma, or a bachelor's degree with 5 years of experience, or a master's degree with 3 years of experience. Additionally, candidates must possess a Tier 3 DOD Security Clearance and IAT II Certification.

The Tier 2 TAC Shift Lead at Peraton plays a crucial role in incident management by monitoring datacenter operations, triaging incidents, and coordinating with Tier 3 staff for effective resolution. This involves maintaining clear communication and documentation to address any service disruptions efficiently.

In the role of Tier 2 TAC Shift Lead at Peraton, you'll support junior staff through mentorship and training on both technologies and processes specific to the datacenter. This guidance is essential to ensure the team operates efficiently and is well-equipped to handle complex challenges.

The expected salary range for a Tier 2 TAC Shift Lead at Peraton is between $66,000 and $106,000. This salary varies based on experience and several other factors, allowing room for growth and competitive compensation for qualified candidates.

Absolutely! In my previous role, I was responsible for handling incident management by not only monitoring systems but also triaging issues to ensure swift resolutions. I implemented best practices from ITIL training and often collaborated with Tier 3 teams to resolve complex incidents effectively.

Critical leadership qualities for a Tier 2 TAC Shift Lead include strong communication skills, the ability to mentor and develop team members, and decisiveness during high-pressure scenarios. Fostering a collaborative and supportive environment also helps in building a resilient team.

I ensure effective communication within my team by establishing regular check-ins and utilizing collaboration tools. I also encourage open discussions and feedback sessions, making sure every team member feels valued and informed about ongoing issues and priorities.

I am proficient in several monitoring and management tools such as vCenter, vSphere, and VMware vRealize Operations. Additionally, I'm well-versed in ITSM tools like Remedy, which help streamline our service desk operations.

My approach to mentoring junior staff focuses on hands-on training and real-time guidance. I believe in fostering their skills through practical experiences, regular feedback, and encouraging them to take on challenges that enhance their growth and understanding of our operations.

I manage stress by prioritizing tasks and breaking them down into manageable actions. I also utilize techniques such as mindfulness and regular team debriefings to reassess our priorities and foster a supportive atmosphere during busy periods.

I stay current with industry trends by engaging in continuous learning through certifications, industry publications, and webinars. Networking with peers and participating in professional organizations also helps me gain insights into emerging technologies.

In a previous role, we faced a significant service outage affecting critical client operations. My approach involved mobilizing the team quickly to assess the issue, coordinating communication with stakeholders, and using our incident management processes to restore services while documenting each step taken.

I have extensive experience in data center operations, including server management, backup systems, and capacity planning. I understand the intricacies of both physical and virtual environments and have worked with various enterprise applications hosted within data centers.

I want to work as a Tier 2 TAC Shift Lead at Peraton because I am passionate about contributing to national security missions and believe my technical expertise and leadership skills can make a meaningful impact. The opportunity to support the U.S. Marine Corps aligns perfectly with my values and career aspirations.