Delivery Lead

The Delivery Lead at PingWind is responsible for leading cross-functional teams, coordinating project activities, managing customer relationships, and ensuring the success of assigned projects. This includes facilitating Agile Scrum ceremonies, clarifying business requirements, ensuring quality execution, planning demos, and delivering timely updates to senior government leadership.

To qualify for the Delivery Lead position at PingWind, candidates should have a bachelor’s degree or equivalent experience, alongside at least 5 years of relevant project management experience. Familiarity with Agile methodologies is essential, and experience in implementing SaaS/PaaS applications is highly preferred. Expert communication skills and the ability to manage client relationships effectively are also crucial.

Essential skills for the Delivery Lead role at PingWind include expert communication and client management capabilities, strong analytical and problem-solving skills, and a self-motivated and detail-oriented mindset. The ability to work effectively with cross-functional teams is also necessary, along with a flexible approach to adapt to the needs of different customer groups.

PingWind supports its Delivery Leads by offering comprehensive benefits including robust health and dental insurance, paid federal holidays, 401k matching, and opportunities for continuing education assistance. This support is designed to help our Delivery Leads thrive and excel in their roles while contributing to an impactful mission.

Experience in the public sector is important for the Delivery Lead role at PingWind as it helps the candidate understand the unique challenges and expectations of government projects. Knowledge of working with agencies like the VA or similar organizations ensures effective communication and project management, ultimately leading to successful outcomes.

When discussing your experience with Agile methodologies, emphasize your understanding of Scrum principles and how you've facilitated Scrum ceremonies in the past. Highlight specific projects where Agile practices have led to successful outcomes, showcasing your ability to adapt to team needs and customer expectations.

Handling stakeholder communication effectively involves understanding their needs and expectations. Discuss your approach to regular updates, the importance of empathetic listening, and how you address concerns promptly to maintain a transparent relationship. Share any tools or methods you utilize to keep stakeholders engaged and informed.

Use this question to highlight a specific challenge, focusing on how you facilitated discussions and resolved conflicts within your cross-functional team. Discuss the outcome and what you learned from the experience, emphasizing your leadership and problem-solving capabilities.

To ensure timely project delivery, employ strategies such as meticulous planning, regular retrospectives to identify and address bottlenecks, and maintaining open communication channels. Share examples where you successfully managed deadlines and how your proactive approach led to successful project completions.

Building a healthy backlog involves collaboration with Product Owners and stakeholders to prioritize and clarify business requirements. Explain your method of regularly refining the backlog by engaging your team in discussions, which ensures alignment and sets clear expectations for upcoming sprints.

Highlight your specific experience with SaaS/PaaS applications, detailing the projects you've worked on where you implemented these solutions. Discuss your familiarity with platforms like Salesforce, emphasizing how they contributed to the success of the projects and any measurable results achieved.

Motivating your team through challenging phases can involve fostering an open environment where team members feel valued. Share specific techniques, such as recognizing achievements, organizing team-building activities, or creating a culture of support, to highlight your leadership style and its positive impact.

Discuss a specific instance where you successfully identified and removed a blocker for your team. Talk about your approach in addressing the issue, the support you provided, and how it allowed the team to refocus on their objectives and improve overall performance.

Mention tools and software that you've used effectively in your project management role, such as JIRA or other Agile management software. Highlight how these tools helped streamline processes, improve communication, and track project progress efficiently, reinforcing your understanding of effective project management practices.

To assess project success, outline key metrics such as on-time delivery percentages, quality of deliverables as measured by stakeholder satisfaction, and engagement levels within the team. Discuss how these metrics inform your future planning and project improvements.