Program Management Intern (Summer 2025 - remote)

As a Program Management Intern at MasterClass, your main responsibilities will include partnering with cross-functional teams to manage class launch priorities, analyzing workflows for productivity improvements, and ensuring alignment on new processes. You'll support daily operations for class launches, keeping track of milestones, and helping to resolve any issues that arise throughout the process.

To apply for the Program Management Internship at MasterClass, you should ideally be a junior or senior in an undergraduate program. You need to be available for 12 weeks during Summer 2025, and possess excellent communication skills, organizational abilities, and a strong motivation to own your responsibilities. A background in project or program management and experience using AI tools to enhance workflows will be advantageous.

The Program Management team at MasterClass is crucial in driving essential initiatives and streamlining operations across various teams. By collaborating with different departments, the team addresses challenges directly, improves processes, and enhances overall effectiveness, ultimately making the platform better for users, employees, and business goals.

As a Program Management Intern at MasterClass, you'll gain hands-on experience in project coordination, enhance your analytical skills while evaluating workflows, and learn how to communicate effectively across teams. You will also develop a strong understanding of how a leading streaming platform operates, and how to manage timelines and deliverables efficiently, which are key skills in your future career.

Yes, the Program Management Internship at MasterClass is fully remote, allowing you to work from anywhere. This offers you the flexibility to manage your time while engaging with a fantastic team committed to making a difference in the world through education and creativity.

When managing multiple projects, I prioritize my tasks by assessing deadlines and project importance. I often use tools like Notion or Google Sheets to create a clear timeline and checklist. This practice helps me stay organized and ensures that each project receives the attention it deserves.

In the event of a conflict, I believe in addressing it head-on by facilitating an open discussion. I would encourage both parties to express their viewpoints, and then help them find common ground while focusing on the project's goals. This promotes teamwork and fosters a positive working environment.

To ensure clear communication among cross-functional teams, I utilize regular updates via shared documents and collaboration tools. I also advocate for check-in meetings to maintain transparency and allow team members to voice concerns or ask questions about the project dynamics.

In a previous project, I collected feedback on a workflow and analyzed the responses to identify inefficiencies. By sharing these insights with my team, we were able to implement changes that significantly reduced the time spent completing tasks, ultimately increasing overall productivity.

Radical ownership means taking full responsibility for both individual and team outcomes. In a team setting, it’s crucial to hold oneself accountable while also supporting others. It fosters a culture where everyone is invested in the project’s success and encourages proactive problem-solving.

I use digital tools like Google Calendar and task management apps to assign deadlines to tasks and set reminders. This permits me to visualize my commitments and allocate my time effectively, ensuring deadlines are met without feeling overwhelmed.

During my last internship, we had to shift a project's direction due to a sudden change in client requirements. I quickly organized a team meeting to reassess our priorities, adjusted our timelines, and re-allocated resources to ensure we could adapt without losing momentum on the overall goals.

I believe in the power of sharing knowledge and creative ideas to inspire change. MasterClass does just this by connecting learners with leading experts. I am passionate about being a part of a platform that empowers individuals to pursue their interests and enhance their lives.

To maintain quality under tight deadlines, I focus on prioritization. I ensure that I fully understand the project's objectives first, then establish a workflow that emphasizes key tasks. I also allocate time for revision before submission, enabling me to deliver high-quality work even when time is short.

During my internship at MasterClass, I hope to gain practical experience in program management, enhance my collaboration and communication skills, and contribute to meaningful projects. I also aim to learn from experienced professionals within the company and make valuable connections in the media and education space.