Job details

Floating Client Experience Coordinator

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Description

At NY Kids Club & NY Preschool, our mission is to provide an exceptional and enriching experience for families. We are seeking a dedicated Floating Client Experience Coordinator who will play a vital role as they wow and educate prospective families about our brand and mission. In this role, you will oversee the enrollment process for new families, ensuring a seamless transition from their first tour to their child's first day of school.

As the Floating Client Experience Coordinator, you will have a direct impact on the experience of our families. Your commitment to providing exceptional service, fostering a welcoming environment, and ensuring smooth operations will contribute to our mission of creating a positive and enriching school experience for children and their families.

As the Floating Client Experience Coordinator, you will:

Float between multiple locations as needed.
Educate prospective families about the NY Kids Club & NY Preschool experience through engaging tours, comprehensive knowledge of our programming, and a visible passion for our brand
Collaborate with the Director to enroll new children and develop and implement sales and marketing initiatives, including but not limited to: community outreach calls, marketing emails, networking on and off site
Collaborate with the Director to manage all aspects of the daily operations of the center
Guide new and current families through the enrollment process, including creating and sending contracts, welcome packets, and enrollment paperwork
Coordinate "moments of magic" for families, facilitating an exceptional level of hospitality
Ensure completion and accuracy of all enrollment paperwork, along with Student and Teacher Department of Health compliance requirements
Set up families on our communication platform to facilitate ongoing communication with teachers
Maintain a welcoming environment at the front desk during drop-off and pick-up, ensuring all families, team members, and guests feel a sense of belonging
Collaborate with the on-site maintenance team to maintain cleanliness, safety, and organization of the space, following health and safety guidelines
Maintain knowledge of all center operating systems and contribute to continuous improvement efforts
Support and/or oversee inventory management and ordering of center supplies, classroom supplies, and marketing supplies

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be all responsibilities or qualifications of the job.

Requirements

This job is for you if:

You have a passion for working with children and families, tailoring everything we have to their needs
You have 2-5 years of successful experience in a similar role with an emphasis on building enrollment/sales and a passion for providing an excellent customer experience
You possess strong communication skills
Working in a fast-paced, ever-changing environment is exciting for you
You are committed to the highest level of facility safety and cleanliness
You have a High School Diploma or Equivalent
You are a lifelong Learner!

What’s in it for you:

Medical, Dental, and Vision Benefits
Paid Time Off
401(k) Savings and Retirement Plan
Tuition Assistance
Commuter Program
Discounted Fitness membership

Pay rate based on experience ranging from $23.00 - $25.00 hourly with the potential for bonus structure

Physical Demands:

The role involves standing, walking, sitting, constant movement, and occasional climbing. The ability to lift and move up to 50 pounds is required. Specific sensory abilities include close vision, color vision, peripheral vision, depth perception, and adjustment of focus.

Inclusivity and Diversity:

NY Kids Club & NY Preschool is committed to an inclusive and diverse community. We celebrate differences, leading with kindness and respect. We are an equal opportunity employer, prohibiting discrimination based on various factors.

Accommodations:

The NY Kids Club complies with ADA requirements. If you need accommodation in completing the application, please contact interview@nykidsclub.com.

Average salary estimate

$49920 / YEARLY (est.)

min

max

$47840K

$52000K

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What You Should Know About Floating Client Experience Coordinator, Pnw Enterprises

At NY Kids Club & NY Preschool, we believe in creating unforgettable experiences for families, and we're on the hunt for a Floating Client Experience Coordinator to help us achieve that mission in New York, United States! In this dynamic role, you will be the friendly face prospective families meet as they embark on a journey into our vibrant community. Your goal? To oversee the enrollment process and ensure a seamless transition for families from the exciting first tour to their child's joyful first day at school. Imagine the smile on a child's face as they step into their new classroom! You'll float between multiple locations, providing invaluable information about our programs and embodying the passion for our brand. Teaming up with the Director, you won't just manage daily operations— you will also develop marketing initiatives that help us connect with more families and spread the word about our enriching programs. Plus, you’ll create those 'moments of magic' that keep families coming back and help set up communication channels that make engagement effortless. Your excellent organizational skills will ensure that all enrollment paperwork is accurate and compliant with health regulations. If you're excited about being an integral part of building a welcoming community and enhancing the educational journey for children, this role is perfect for you. Join us at NY Kids Club & NY Preschool, where every day is an opportunity to create positive experiences for our families!

Frequently Asked Questions (FAQs) for Floating Client Experience Coordinator Role at Pnw Enterprises

What are the responsibilities of a Floating Client Experience Coordinator at NY Kids Club & NY Preschool?

As a Floating Client Experience Coordinator at NY Kids Club & NY Preschool, your main responsibilities will include overseeing the enrollment process for new families, conducting engaging tours, collaborating with the Director on sales and marketing initiatives, guiding families through paperwork, and maintaining a welcoming environment at the front desk. Your role will be pivotal in ensuring a smooth experience for families as they transition into our community.