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(US) Manager, Technical Services - Delivery

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As a Manager, Technical Services - Delivery you will be responsible for leading multiple MDM projects or one big project, managing customer & stakeholder expectation, manage budget, assist in proposal development, plan resources and identify risks early and resolve them. You will make sure that resources' work is planned and prioritized to meet customer deliverable timelines

Key Responsibilities:

· Project Planning and Delivery: Plan, organize and monitor tasks for the team, covering sprints, projects, and other initiatives. Establish project schedule, scope, deliverables, resource forecast and timelines. Track progress to ensure projects are completed on schedule and within budget.

· Cross-Teams Collaboration: Facilitate communication and relationship with stakeholders (e.g. Internal teams, vendors, partners, customers etc.), adapting the approach to meet specific customer requirements. Keep stakeholders informed of project progress, updates, and any changes regarding scope, budget, or timelines.

· Budgeting and Forecasting: Manage project budgets to ensure alignment with organizational financial goals. Maintain various financial metrics, conduct forecasting, and generate budget reports.

· Risk and Issues Management: Identify and evaluate potential risks and issues associated with projects. Develop and implement strategies to mitigate these risks and address issues promptly, providing recommendations to ensure project success.

· Reporting and Documentation: Prepare and present detailed project status reports, encompassing progress, milestones, and risks, to management and stakeholders. Maintain accurate project documentation, including plans, schedules, and budgets.

Minimum Requirements

Minimum of 8 years' experience in technical project management, ideally in MDM or Healthcare IT (e.g., Medicaid, HIE).
Proven experience in successfully delivering technical projects within a multi-vendor and partner ecosystem
Strong organizational and leadership skills
Proficient in project management software and tools
Attention to detail and ability to multitask effectively
Familiarity with budgeting and financial management principles
Excellent communication and interpersonal abilities

Preferred Requirements

Knowledge of data privacy and security regulations
Bachelor's degree in a relevant field (e.g., Project Management, Business Administration)

$129,000 - $139,000 a year

At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $129,000- $139,000 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

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CEO of PointClickCare

Dave Wessinger

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Average salary estimate

$134000 / YEARLY (est.)

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$129000K

$139000K

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What You Should Know About (US) Manager, Technical Services - Delivery, PointClickCare

Are you ready to take your project management skills to the next level? At PointClickCare, we are looking for an energetic and experienced Manager of Technical Services - Delivery to join our remote team across the USA. In this role, you’ll lead various MDM projects, ensuring exceptional customer service while managing budgets and mitigating risks effectively. Your ability to plan, organize, and execute will shine as you balance multiple projects or focus on a major one, all while keeping the needs of our customers and stakeholders in mind. You'll oversee project scheduling, resource allocation, and ensure that deliverables align with strict timelines. Collaboration is key in this position; you’ll forge strong relationships with internal teams, vendors, partners, and clients, tailoring communication to meet their unique needs. As a leader, you’ll prepare and present comprehensive status reports, keeping stakeholders informed about project milestones, budgets, and any shifts in scope. With a minimum of 8 years of experience in technical project management—preferably in MDM or Healthcare IT—you’ll bring not only your expertise but also a strong set of organizational and leadership skills. If you thrive in dynamic environments and are passionate about delivering excellent results, we want to hear from you! Come be a part of our team at PointClickCare, where you'll enjoy a competitive salary range of $129,000 to $139,000, along with a robust total rewards package including bonuses and benefits.

Frequently Asked Questions (FAQs) for (US) Manager, Technical Services - Delivery Role at PointClickCare

What are the main responsibilities of the Manager, Technical Services - Delivery at PointClickCare?

The Manager, Technical Services - Delivery at PointClickCare is responsible for managing customer expectations, planning and overseeing project delivery, tracking project progress, managing budgets, and reporting on project statuses. You'll also facilitate collaboration between stakeholders, adapt communication to their specific needs, and ensure risks are identified and managed effectively.