Client Support Integration SME
At Popmenu, we're dedicated to transforming the restaurant industry by offering cutting-edge technology and robust support. Are you a solutions-oriented professional with a knack for guiding clients through the integration process of new software? If so, we want you to join our dynamic team!
Popmenu is currently seeking a Client Support Integration Subject Matter Expert to be a crucial part of our customer success journey. This role is ideal for someone who thrives in a fast-paced environment, is passionate about client relations, and possesses a strong technical background.
About this Opportunity:
Popmenu is a fast-growing, venture-backed SaaS company, currently supporting over 5,000 restaurants with innovative technology solutions. Our team is dedicated to helping restaurants connect with their customers in new and engaging ways, offering features that empower owners to succeed in a competitive market.
Whats On Your Plate:
As the Client Support Integration SME, you will play a pivotal role in ensuring our clients have a seamless experience while integrating Popmenu’s solutions into their restaurant operations. You will serve as a technical expert, providing support and guidance during the implementation phase, troubleshooting any issues that arise, and training clients on how to maximize their use of our technology. Your comprehensive knowledge of Popmenu’s product suite will empower you to provide high-level assistance and foster strong relationships with our clients.
Key Responsibilities:
- Act as the primary point of contact for clients during the integration process, ensuring a smooth and successful onboarding experience.
- Offer technical expertise and troubleshooting support to address client inquiries and challenges.
- Develop and deliver training sessions to clients, enhancing their understanding and utilization of Popmenu’s technology.
- Collaborate with internal teams to identify and resolve integration issues and improve processes.
- Gather and analyze client feedback for product improvements, advocating for client needs.
- Bachelor's degree or equivalent experience in a relevant field
- 3+ years of experience in client support, technical support, or a similar role
- Strong understanding of SaaS applications and technical integration processes
- Exceptional communication and interpersonal skills, with an emphasis on client service
- Ability to troubleshoot technical issues and provide efficient solutions
- Strong organizational and time management skills, ensuring projects remain on track
- Experience training and supporting clients in a technology-based environment
- Flexibility to adapt to a rapidly changing environment
What We’re Serving:
- We know that great ideas are rooted in diverse culture and experience. We are always striving to create an environment where everyone feels a sense of belonging.
- Genuine Core Values: We asked our employees what’s most important to them in the workplace and carefully sculpted our 4 core values to truly represent our company culture. On a quarterly basis, peers recognize each other for exemplifying our values with what we call “Super Booms”.
- Giving Back: In addition to our larger partners such as the Giving Kitchen, our culture champions (aka “Super Boom” winners) pick a cause they are passionate about, and we make a donation in their name.
- Visible Growth and Development: There is no way to avoid personal growth in a start-up! We keep innovating and improving and our team members keep growing as well.
- Company Ownership: When we say, “Act Like an Owner”, we put our money where our mouth is! Every single team member receives meaningful company equity options because we recognize that every role is important for our success.
- Benefits for the Whole Family: Along with the typical medical, dental, vision, 401K benefits, we’ve got your furry family members covered with our Wagmo Wellness Plan.
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At Popmenu, we're on a mission to revolutionize the restaurant industry with our innovative technology and unparalleled customer support. If you’re a solutions-oriented professional who excels at guiding clients through software integrations, we have the perfect opportunity for you! We're currently looking for a Client Support Integration Subject Matter Expert to join our vibrant team. In this role, you will be essential in ensuring that our clients smoothly integrate our Popmenu solutions into their restaurant operations. You’ll be the go-to technical expert, providing support during the implementation phase and troubleshooting challenges that may arise. Your primary focus will also involve training clients on how to fully leverage our technology, ensuring they derive maximum value from our products. With over 5,000 restaurants benefiting from our services, this position is vital to our customer success narrative. At Popmenu, you’ll collaborate with various internal teams to resolve integration issues and improve our processes, all while gathering valuable client feedback for further product enhancements. We value exceptional communication skills and a strong technical background, as you’ll be creating lasting relationships with our clients. Ready to join a fast-paced environment with plenty of opportunities for growth? Join us, and let’s create an extraordinary experience for our clients together!
We know restaurants because we love restaurants—they are the places where we spend a night off or a night out; where we toast to celebrations; where we reconnect and lose ourselves in mouthwatering meals and across-the-table conversations. We beli...
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