Principal Strategic Product Consultant, General Contractors

As a Principal Strategic Product Consultant at Procore Technologies, you’ll focus on enhancing the usability of our Project Management and Quality & Safety products for general contractors. Your responsibilities will include conducting training sessions, providing consultative support to clients, and leveraging your construction industry expertise to improve their operational processes. You will play a vital role in helping clients maximize the benefits of Procore’s software, thus becoming experts themselves.

To be considered for the Principal Strategic Product Consultant position at Procore, candidates should possess at least 8 years of experience in the construction industry, ideally transitioning from roles like Project Engineer or Assistant Project Manager. Familiarity with project management, construction logistics, and software training or support is preferred. A bachelor’s degree is also advantageous for this role.

A Principal Strategic Product Consultant at Procore will conduct both group webinars and one-on-one training sessions tailored to the needs of general contractor clients. This training will cover the full spectrum of Procore’s tools and best practices, ensuring clients are knowledgeable and confident in using the platform effectively within their organizations.

The Principal Strategic Product Consultant role may require up to 50% travel, which can involve visiting client sites and attending industry events. This travel is crucial for building strong relationships with clients, allowing you to deliver hands-on support and drive client engagement in utilizing Procore’s services effectively.

Procore offers a competitive salary range for the Principal Strategic Product Consultant role alongside a comprehensive benefits package. Employees enjoy generous paid time off, healthcare coverage, and opportunities for professional development. Furthermore, Procore fosters a culture of inclusivity and innovation, making it a great place to grow your career.

When preparing for a training session, I focus on understanding the client's specific needs and challenges. I tailor my presentation and materials accordingly, ensuring that I use real-world examples and interactive discussions to engage the audience. My goal is to create a comfortable learning environment where clients can ask questions and gain confidence in using Procore's software.

Certainly! In a previous role, I worked with a client struggling with their project documentation process. By analyzing their workflows and implementing Procore's document management features, we automated approvals and facilitated better communication among stakeholders. This led to a 30% reduction in document turnaround time, significantly improving their project efficiency.

General contractors often face barriers such as resistance to change, lack of training, and integration issues with existing platforms. It's crucial to address these challenges by providing comprehensive training, demonstrating the software's value, and offering ongoing support to ensure successful adoption and utilization.

I actively engage in industry forums, webinars, and networking events to stay informed about emerging trends in construction technology. I also subscribe to relevant publications and participate in online courses, ensuring that I have a thorough understanding of new developments which I can then share with clients.

Building rapport starts with active listening and genuine interest in the client's unique challenges. I make it a point to remember personal details, follow up on previous discussions, and be available for any questions they might have outside of scheduled meetings. Creating trust takes time, but consistent, attentive communication always pays off.

Success can be gauged through client feedback, knowledge assessments, and observed changes in the clients' usage of the software post-training. I always seek to gather insights immediately after the training and follow up after a few weeks to assess how effectively clients are applying what they've learned.

I prioritize clear communication, detailed planning, and regular progress tracking. Utilizing project management tools like Procore allows me to stay organized while keeping clients updated on milestones and potential roadblocks. I also review the project's alignment with initial goals periodically, making necessary adjustments along the way.

One time, a client was frustrated with a particular feature of Procore that seemed counterintuitive to them. I arranged a one-on-one session to walk them through the software, addressing their concerns in real time. By being patient and responsive, I was able to resolve their issues and restore their confidence in using Procore.

The most rewarding aspect is witnessing the transformation in our clients' operations as they embrace new technologies. Helping them streamline their processes and achieve significant improvements in efficiency gives me a great sense of accomplishment and purpose in my work.

I would start with a structured onboarding plan that includes training sessions on Procore tools, insight into our company culture, and shadowing existing team members. Regular check-ins would be vital to address questions and offer support. Fostering an environment of collaboration ensures new hires quickly acclimate and perform optimally.