Salesforce and System Administrator

As a Salesforce and System Administrator at Prospa, your main responsibilities will include managing and optimising Salesforce usage, overseeing system design and user management, and providing support and training to users. You'll be instrumental in the transition to Salesforce Lightning FSC and work on integrating various systems to improve operational efficiency. Identifying technical solutions and maintaining key platforms like Vonage and ZenDesk will also be key parts of your role.

To succeed as a Salesforce and System Administrator at Prospa, you should have experience as a Salesforce Administrator, ideally in a Call Centre setting. Proficiency in Salesforce FSC is essential, along with a proven track record in optimising Salesforce systems and managing transitions. Relevant Salesforce Certifications will greatly enhance your application. Strong problem-solving skills and project management experience are also necessary.

At Prospa, new Salesforce and System Administrators can expect comprehensive support and training as they step into their role. You will have the chance to build a knowledge library related to Salesforce FSC, and ongoing technical training will be provided to help you excel. Additionally, you'll be working closely with stakeholders to gather feedback and improve processes, which promotes a collaborative learning environment.

Prospa has a structured approach to ensure a smooth transition from Salesforce Classic to Lightning FSC. As a Salesforce and System Administrator, you will gather stakeholder requirements, develop a detailed transition plan, and implement safety measures to minimise disruptions. Collaborating with support teams and conducting post-transition reviews will be part of your responsibilities, ensuring that all processes run smoothly and efficiently.

Prospa is dedicated to fostering professional growth and development for its Salesforce and System Administrators. Employees have access to learning days, leadership programs, and biannual company-wide learning weeks. The opportunities for digital learning, as well as personal development workshops, allow you to sharpen your skills and advance your career. Whether you're looking to enhance your technical capabilities or explore leadership roles, Prospa supports your journey.

When answering this question, focus on specific instances where you've utilised Salesforce FSC to optimise business operations. Discuss projects where you maximised the platform's capabilities, highlighting your contributions and results. Mention any relevant certifications and training that backed your skills in this area.

Share a specific example that demonstrates your problem-solving abilities. Outline the challenge, your approach to resolving it, and the outcome. Emphasise your methodical approach, collaboration with others, and any tools or resources you utilized to find a solution.

Discuss your strategies for managing user permissions and the importance of data security. Mention how you regularly review access rights, implement role-based permissions, and educate users on data protection policies. Provide examples of how you maintained a balance between accessibility and security.

Explain your approach to continuous learning, such as following Salesforce blogs, attending webinars, participating in user groups, or pursuing additional certifications. Highlight how staying informed has directly benefited your previous roles, particularly in utilising new features effectively.

Describe the communication strategies you employ, such as stakeholder meetings, regular updates, and feedback sessions. Emphasise your experience in gathering requirements and addressing concerns, ensuring that project goals align with stakeholder expectations.

Reflect on an accomplishment that highlights your skills and impact. This could be a successful migration project, optimization of processes, or a training program you led. Be specific about the results you achieved and how they contributed to business goals.

Provide examples of systems you’ve integrated with Salesforce, detailing the integration process and the benefits gained from these integrations. Discuss any tools or techniques you used, such as APIs or third-party apps, and the improvements they brought to business operations.

Discuss your task prioritization methods, such as using project management tools, assessing urgency and impact, and collaborating with team members. Sharing an example where you successfully managed competing priorities will illustrate your organizational skills.

Talk about your training techniques, such as creating user-friendly resources, conducting workshops, and offering one-on-one support. Highlight the importance of tailoring your training approach based on user needs and feedback.

Express your enthusiasm for Prospa's mission and its focus on small business potential. Discuss how the role aligns with your skills and career aspirations, and why you appreciate Prospa's culture and values. This helps to reinforce your commitment to contributing to the company.