Customer Service-Self Storage Manager - job 1 of 2

As a Customer Service-Self Storage Manager at Public Storage, your main responsibilities include assessing customer storage needs, conducting daily inspections of storage units, handling cash drawers and bank deposits, and keeping customers informed about payment statuses. You will also manage minor cleaning and maintenance tasks to ensure the property is appealing and welcoming.

To be successful in the role of Customer Service-Self Storage Manager at Public Storage, candidates should have experience in customer service environments such as retail or service-based industries. Additionally, you must have a valid driver’s license and be able to travel between properties using your vehicle, as mileage reimbursement is provided.

Public Storage offers a comprehensive Total Rewards package for Customer Service-Self Storage Managers, including medical, dental, and vision benefits after an average of 20+ hours of work per week. You'll also enjoy paid time off, access to 401k matching, exclusive vendor discounts, and opportunities for onsite company housing at certain locations.

As a Customer Service-Self Storage Manager, you should be prepared to lift and move items weighing up to 35 pounds. You'll also spend up to 50% of your time outdoors, which includes climbing stairs and maintaining the property's cleanliness.

While previous experience in customer service is advantageous, it is not strictly required. Public Storage values diverse backgrounds and is open to candidates from various service-oriented environments, emphasizing the importance of a customer-first mindset.

In addressing a difficult customer, it's essential to remain calm and listen actively to their concerns. Empathize with their situation, and seek to offer solutions that align with company policies while ensuring they feel valued. Highlighting your experience in customer service will demonstrate your capability in handling challenging interactions.

To maintain an organized and appealing storage facility, I would establish a regular cleaning schedule, ensure units are clearly marked, and conduct visual inspections frequently. Engaging customers and getting their feedback can also help to identify areas needing attention or improvement.

In previous roles, I managed cash transactions effectively, ensuring accuracy and accountability. I regularly performed cash audits, documented discrepancies, and processed bank deposits accurately. This experience has honed my attention to detail and financial diligence.

The most important quality for a Customer Service-Self Storage Manager is a strong customer-oriented mindset. It’s essential to prioritize customer satisfaction while maintaining operational efficiency and creating a welcoming atmosphere.

I would focus on educating customers on the benefits of packing supplies related to their storage needs. This could involve providing useful tips on packing and moving during customer interactions and using displays or signage to highlight these products within the facility.

In my previous role, I managed an independent project to revamp our customer service process. I systematically identified needs based on customer feedback, proposed changes, implemented new procedures, and was able to reduce wait times and improve service quality significantly.

My approach to maintaining safety and cleanliness involves conducting regular checks, enforcing safety protocols, and ensuring that all areas are free from debris. I believe consistent maintenance is crucial for preventing accidents and creating a safe environment for our customers.

I would approach the situation with understanding, reaching out politely to remind them of their payment status while simultaneously offering assistance in finding a solution. Building rapport is key to encouraging open communication in these situations.

My long-term career goal is to advance within the self-storage industry, potentially taking on leadership roles that allow me to mentor others and contribute to process improvements and company growth. I am invested in developing my skills and helping my team succeed.

I admire Public Storage for its leadership in the industry and commitment to employee development. I appreciate the positive work culture and benefits offered, as well as the company's emphasis on diversity and inclusion, which aligns with my values.