Customer Engineer

Customer Engineer

Central Timezone | Remote | Work from Home

Why Pythian:

At Pythian, we are experts in strategic database and analytics services, driving digital transformation and operational excellence. Pythian, a multinational company, was founded in 1997 and started by ensuring the reliability and performance of mission-critical databases. We quickly earned a reputation for solving tough data challenges. We were there when the industry moved from on-premises to cloud environments, and as enterprises sought more from their data, we expanded our competencies to include advanced analytics.

Today, we empower organizations to embrace transformation and leverage advanced technologies, including AI, to stay competitive. We deliver innovative solutions that meet each client’s data goals and have built strong partnerships with Google Cloud, AWS, Microsoft, Oracle, SAP, and Snowflake. The powerful combination of our extensive expertise in data and cloud and our ability to keep on top of the latest bleeding edge technologies make us the perfect partner to help mid and large-sized businesses transform to stay ahead in today’s rapidly changing digital economy.

Why you:

Are you based in the US (central) and can you be a strategic advisor to our customers to understand their business goals and desires to shape best in class solutions that deliver more value, more inspired and more creative, meaningful innovation? Do you get a kick out of understanding a customer's business architecture and aligning vision with practicality to deliver outstanding outcomes across sales, pipeline generation and solution development? Can you talk with c-level stakeholders, understand their needs and help to develop solutions along with our technical consultants and sales teams? Are you deeply familiar with key Public Cloud Platforms, Infrastructure technology and migrating enterprise capability into newer and better platforms - understanding what solutions best suit a wide variety of organizations and industries? Could you help Pythian's customers to transform how they compete and win in an ever-changing environment by delivering advanced on-prem, hybrid, cloud and multi-cloud solutions to solve their toughest data challenges, faster and better than anyone else?

If this is you, and you wonder what it would be like to work at Pythian, reach out to us and find out!  

Intrigued to see what a life is like at Pythian? Check out #pythianlife on LinkedIn and follow @loveyourdata on Instagram!

Not the right job for you? Check out what other great jobs Pythian has open around the world! Pythian Careers

• Engaging with assigned or targeted customer organizations. Understanding customer business and establishing technical and business credibility with clients providing the ability to cultivate relationships and envision creative sales and solution strategies that generate additional revenue.
• Overseeing holistic solutions from both business and technical perspective taking into account all realities and constraints such as costs, contract terms, business conditions and the technical environment of the client.
• Organizing and leading technical customer needs identification and scoping calls including ensuring participation of relevant technology resources and drives the EAD process to create a viable, competitive and timely solution.
• Leading the creation of customer specific services and technology solutions to include coordinating a team of delivery and project management resources, integrating partner technology and teams and owns the production of the client facing statement of work.
• Creating and cultivating key trusted-advisor relationships with senior level IT executives demonstrating an understanding of key business challenges within customer markets and how company technology-enabled business solutions can address those needs.
• Owning the technical, services and architecture agenda for named customers and drive the account innovation component for key customer engagements.
• Maintaining and continually adding individual partner technical certifications and support the achievement of corporate specializations and program inclusions.
• Providing recommendations to the offering organization on new offerings, upgrades/augmentation to enhance corporate competency in meeting the needs of customers
• Actively participating in customer project kick-offs, architecture sessions, key status meetings, milestone reviews and project closeouts.
• Act as a point of technical consultation and escalation for both client and partner contacts.

• Proven experience as a Data Architect or Cloud Solutions Architect
• Excellent knowledge of the business of Data management & Data lifecycle
• A strong understanding and experience with Cloud architectures specifically: Google Cloud Platform (GCP), Microsoft Azure or Amazon Web Services (AWS) with a focus on the data services
• In-depth knowledge of popular database and data warehouse technologies from Microsoft, Amazon and/or Google (Big Data & Conventional RDBMS), Microsoft Azure SQL Data Warehouse, Teradata, Redshift,  BigQuery, Snowflake etc.
• Good understanding of conventional databases (Oracle, SQL Server, MySQL, Postgres, etc.)
• Experience moving data to cloud and designing cloud based data warehouses/architectures
• Writing or spec’ing out data pipelines
• Knowledge of cloud based ingestion and transformation tools
• Prior experience in a technical sales environment
• Consulting experience & Management experience would be nice to have
• A certification such as Google Cloud Professional Cloud Architect, Google Professional Data Engineer or related AWS Certified Solutions Architect / Big Data or Microsoft Azure Architect would also be great

• Love your career: Competitive total rewards package. Blog during work hours; take a day off and volunteer for your favorite charity.
• Love your work/life balance: Flexibly work remotely from your home, there’s no daily travel requirement to an office! All you need is a stable internet connection. 
• Love your coworkers: Collaborate with some of the best and brightest in the industry!
• Love your development: Hone your skills or learn new ones with our substantial training allowance; participate in professional development days, attend training, become certified, whatever you like! 
• Love your workspace: We give you all the equipment you need to work from home including a laptop with your choice of OS, and an annual budget to personalize your work environment!  
• Love yourself: Pythian cares about the health and well-being of our team. You will have an annual wellness budget to make yourself a priority (use it on gym memberships, massages, fitness and more). Additionally, you will receive a generous amount of paid vacation and sick days, as well as a day off to volunteer for your favorite charity.

Hiring Disclaimer

The successful applicant will need to fulfill the requirements necessary to obtain a background check.

Accommodations are available upon request for candidates taking part in any aspect of the selection process.