Ground Crew - Freight

As a Ground Crew member at Qantas, your primary responsibilities will include the manual handling of freight, which involves loading and unloading cargo from aircraft, operating forklifts, tugs, and other heavy machinery, and ensuring that all freight documents are correctly lodged into our warehouse system. You'll be an integral part of our operations, ensuring that everything from personal belongings to critical machinery is safely handled and transported.

To join as a Ground Crew member at Qantas, you need to have a valid state or territory driver’s license, and ideally, a forklift license. If you don’t already have one, you should be willing to obtain it at your own expense. Additionally, you should demonstrate experience in manual handling or similar physical roles and have a commitment to adhering to Work Health & Safety guidelines.

The working environment for the Ground Crew at Qantas is fast-paced and dynamic, as you’ll be operating in a 24-hour, 7-day-a-week rotational shift roster. This means that shifts can vary weekly, offering a lively and varied work experience. You'll be surrounded by a supportive team dedicated to maintaining safety and efficiency as they handle a wide range of freight.

Absolutely! Qantas values employee growth and development. As a Freight Ground Crew member, you’ll have the opportunity to learn new skills and take on greater responsibilities within the company. By working closely with experienced supervisors and engaging in ongoing training, you can pave your way to future roles within Qantas Ground Services.

Yes, Qantas is an equal opportunity employer and actively promotes diversity and inclusion in the workplace. We encourage individuals from all backgrounds, including Aboriginal and Torres Strait Islander peoples, to apply. We believe that a diverse team allows us to be stronger, more innovative, and more successful.

When discussing safety protocols in your interview, it's important to emphasize your commitment to Work Health & Safety guidelines. You might mention specific safety practices like wearing appropriate Personal Protective Equipment (PPE), conducting equipment checks before use, ensuring that the freight is securely loaded, and reporting any hazards immediately to supervisors.

A great answer emphasizes the ability to stay organized and focused amidst the hustle. You can explain how you assess the urgency of incoming tasks based on deadlines, communicate with team members for clarity, and always ensure safety is the top priority while handling and moving freight.

In response, highlight your relevant experience operating forklifts or similar machinery. Be sure to mention any certifications you possess, your understanding of safety operations, and specific tasks you performed involving machinery, illustrating how this experience makes you well-suited for the Ground Crew role at Qantas.

Here, you should convey your admiration for Qantas as a leading airline and its commitment to safety and customer service. Express your excitement about being part of a dynamic team that plays a key role in Australia’s logistics sector, indicating your enthusiasm for contributing to its success and growth.

Share an example and explain your method of staying calm under pressure. You might talk about taking deep breaths, prioritizing tasks, working collaboratively with team members to find solutions, and using past experiences to reinforce your ability to handle challenging situations effectively.

Discuss your experience with physical tasks such as lifting, loading, and unloading freight. Be specific about how you've previously managed these tasks, your ability to maintain stamina, and your adherence to safety protocols while engaging in physically intensive work.

When answering, give a specific example of when you collaborated with team members to successfully complete a task or project. Highlight your role in fostering team communication, openness to feedback, and contributions that led to success, showing your commitment to teamwork and cooperation.

Emphasize your attention to detail by describing the steps you follow to ensure accurate documentation. You might mention cross-checking information, verifying details against databases, and ensuring all freight is labeled correctly, demonstrating your thorough approach to preventing errors and ensuring smooth operations.

In your response, talk about any research you’ve done about Qantas Freight, including the types of cargo handled and the importance of their logistics operation. If you have prior experience in freight, make sure to relate that to Qantas practices, showcasing your understanding of their processes.

Share your passion for logistics and the dynamic nature of the freight industry. Explain how you enjoy being part of a crucial supply chain that connects people and businesses and how you appreciate the challenges and responsibilities that come with ensuring that freight is handled safely and efficiently.