Inpatient Manager, Implementation Success

On this journey for over 12 years, Qventus is leading the transformation of healthcare. We enable hospitals to focus on what matters most: patient care. Our innovative solutions harness the power of machine learning, generative AI, and behavioral science to deliver exceptional outcomes and empower care teams to anticipate and resolve issues before they arise.

Our success in rapid scale across the globe is backed by some of the world's leading investors. At Qventus, you will have the opportunity to work with an exceptional, mission-driven team across the globe, and the ability to directly impact the lives of patients. We’re inspired to work with healthcare leaders on our founding vision and unlock world-class medicine through world-class operations.

As an Inpatient Manager, Implementation Success, you will serve as a player coach for seamless deployments of our inpatient product in healthcare settings. As an essential member of our team, you will manage the end-to-end implementation process, ensuring that our software solutions are successfully integrated into health systems. The right person for this role will bring a passion for creating repeatability and predictability in a highly complex technical and operational environment.

This role will lead and manage Technical Implementation Partners to collaborate with a broad group of technical and clinical operations experts to successfully deploy and continually expand adoption of Qventus solutions. The Manager will lead the team to deliver the product within the determined timeline, budget, and scope, while delighting the customer.

This role blends people management, engagement management, project leadership, technical oversight, and analytics. You will collaborate closely with hospital operations and IT teams to ensure alignment and smooth transitions from kickoff to go-live. With a focus on meticulous planning and coordination across cross-functional teams, you will be the bridge between our customers and internal R&D teams, driving the successful delivery of Qventus’s inpatient solutions.

Your deep understanding of the product will also allow you to identify opportunities for innovation and improvement, maximizing value for clients and positively impacting healthcare operations. Join us and help revolutionize the healthcare landscape with cutting-edge technology and strategic implementation.

Key Responsibilities:

• Team Management/Internal Leadership: 

  • Develop and manage 3-5 team members.

  • Resolves complex account issues largely independently, but knows when to bring to bear resources from across the organization.

  • Surface risks and advise internal and external leaders on mitigation strategies to drive efficient resolutions

  • Collaborate with Data Engineers, Product Specialists and Client Success Partners throughout each deployment to identify and implement solutions that maximize client value and satisfy client needs

• Client Implementation:

  • Define and manage the implementation timeline for enterprise-wide deployment of Qventus Inpatient Solution

  • Partner with operational and technical client teams to ensure implementation requirements/needs are met

  • Build and manage relationships at multiple levels of client IT teams

  • Partner with operational and technical client teams to ensure implementation requirements/needs are met

  • Build and manage relationships at multiple levels of client IT teams

  • Act as the primary owner of the implementation for assigned client accounts, operating with a high level of autonomy and accountability while ensuring successful outcomes with minimal oversight

  • Craft, manage and deliver high-impact, visually compelling client communications and presentations.

  • Provide clinical, technical and process expertise into solution design in order to address customer use cases and to deliver results.

What We’re Looking For: 

• 5+ years of project/program management experience with a comprehensive understanding of the business requirements and technical capabilities needed for an enterprise-wide SaaS implementation.

• 5 years of professional experience working at a top healthcare consulting firm, digital health company, or health system.

• 5+ years of experience working cross-functionally with multiple teams, both internally and externally, to manage end-to-end project lifecycles and to drive project milestones to completion.

• Demonstrated ability to lead and develop staff

• Experience with technical implementation of healthcare SaaS solutions

• Knowledge of inpatient metrics, processes, challenges, and solutions; ability to engage in strategic and operational discussions with hospital leaders and surgeons.

• A track record of applying strong quantitative and analytical skills in prior roles.

• Prior experience managing projects for hospital systems (e.g. EHR implementations) is required

• A passion for fixing our healthcare system

• Skilled at understanding, documenting, and analyzing data using a variety of tools (Data validation dashboards, interpreting JAVA/SQL code, complex Excel functions, etc.)

• Ability to travel on average 25-30%

It’s a Plus if You Have… 

• The experience, knowledge and confidence to be a leader within a fast-paced high-tech start-up company in the healthcare vertical.

• Strong understanding of hospital economics and operations.

• Strong interpersonal communication (verbal + written), project management and client service skills with the political savvy to engage with client C-suite executives.

• Experience handling tough conversations, addressing and delivering pushback, understanding issues and developing effective, fact-based persuasion strategies.

• Bias to action – intolerant of inefficiency and bureaucracy.

• Experience with Epic/Cerner EHR instances.

The salary range for this role is $100,000 to $170,000. Qventus salary bands represent market data across different geographies. We consider several factors when determining compensation, including location, skills and qualifications, and prior relevant experience. Salary is just one component of Qventus’ total package. Some of our key benefits and perks* include but are not limited to: Open Paid Time Off, paid parental leave, professional development, wellness, and technology stipends, generous employee referral bonus, and employee stock option awards.

We believe that diversity, equity, inclusion, and belonging are fundamental to improving healthcare and society, and that’s why we’re building a company that leads the way. We hold ourselves accountable to using fair hiring processes that mitigate the negative impacts of unconscious bias. We also work to ensure that people from underrepresented groups play meaningful roles on both sides of the interview table. We are an equal opportunity employer and give all qualified applicants consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Candidate information will be treated in accordance with our candidate privacy notice which can be found here: https://qventus.com/ccpa-privacy-notice/

Employment is contingent upon the satisfactory completion of our pre-employment background investigation and drug test.

*Benefits and perks are subject to plan documents and may change at the company's discretion.