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Manager, Facilities

Company Description

At Raising Cane’s Chicken Fingers® we serve only the best tasting and most craveable chicken finger meals. It’s our ONE LOVE®. Our Crew make it happen, our Culture makes it unique and the Community makes it all worthwhile.   
   
Every talented Crewmember in our Restaurant Support Office (RSO) is important to our success and a value to our rapidly growing Company. We all work with a sense of purpose and focus on our chicken finger meals, Customers, Crew, Communities and Company Culture. We are constantly striving to Raise The Bar. The future for Raising Cane’s is growth focused and we’re on the path to being one of the top 10 restaurant companies in the United States. 

Job Description

The Area Leader of Facilities is responsible for the planning, organization, execution, and communication regarding service-related issues. This role is tasked with leading in their areas and serving as a conduit for both the RSO and facilities program. The Area Leader of Facilities is responsible for handling all aspects of field management.

Your Impact and Responsibilities:

  • Manages all Business Unit (BU) area facilities related support, local strategy, and execution including managing service providers to ensure quality, maintain brand standards and maximize life of company assets
  • Acts as the first point of escalation for field facilities emergencies and opportunities and provides emergency support 24/7/365
  • Leads the facilities strategic plan implementation and communication
  • Partners with cross-functional department initiatives and support
  • Provides continuous improvement ideas and implements appropriately, participates on the change management process, and may conduct initiative research
  • Continually provides coaching to all Crewmembers
  • Supports all service-related opportunities, manage work order flow, and operations requests
  • Conducts site assessments (physical and virtual) to ensure properties are maintained to Raising Cane’s expectations
  • Participates in new restaurant turnover and 11-month warranty walk-throughs
  • Responds appropriately to customer queries and escalate as needed
  • Develops a network of quality service providers, executes contracts, and assigns to CMMS
  • Analyzes service provider scorecards, benchmark performance data, and assess program success
  • Prepares Requests for Proposal (RFP) packages for projects
  • Prepares job/task specific Scopes of Work (SOW)
  • Reviews proposals and invoices to ensure overall value
  • Inspects quality of service to ensure it meets brand integrity
  • Conducts property and equipment assessments
  • Identifies current and future capital needs
  • Partners with BU team to develop project needs, seeks service providers, develops scope, compares bids and obtains approval
  • Places and tracks equipment orders
  • Manages building repairs, improvements, equipment installation, and startup
  • Manages work order flow to ensure effective completion to Raising Cane’s expectations
  • Reviews quality, work order performance, and status reports
  • Analyzes labor rates, cost of PM services, and competitive bid processes
  • Completes expense reports and other administrative responsibilities

Qualifications

  • 3-5 years of facilities management experience within the restaurant/retail/c-store/grocery industries
  • Knowledge and experience with the following: HVAC/mechanical, refrigeration, plumbing, electrical, general maintenance contracting, kitchen equipment, soda and Co2 systems
  • Proficient in use of a CMMS data base
  • Blueprint reading experience a plus
  • Able to work remotely and travel 50% or sometimes more depending on construction activities
  • Microsoft proficient with a focus on Word, Excel, Microsoft Project, and PowerPoint.
  • Detail-oriented, organized, and able to manage multiple priorities that may be constantly changing
  • Self-driven, flexible, and highly energetic with strong written and verbal communication skills
  • Able to work effectively and efficiently both independently and collaboratively
  • Able to evaluate work completed to measure effectiveness
  • Able to successfully function during times of uncertainty and changing priorities

*Starting from $124,000 - $134,000 annually plus additional incentives*

  • The total compensation package for this position may also include other elements, including a performance bonus and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Pay is based on location, experience, and qualifications etc.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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Average salary estimate

$129000 / YEARLY (est.)
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$124000K
$134000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Manager, Facilities , Raising Cane's

At Raising Cane’s Chicken Fingers, we’re all about serving up the best chicken finger meals, and the role of Manager, Facilities, is essential in making that happen! Based in Los Angeles, you'll be the go-to person for planning, organizing, and executing our facilities-related services across multiple business units. Your responsibilities will encompass everything from managing service providers to ensure we maintain our high brand standards, to tackling field facilities emergencies whenever they arise. Working 24/7, you’ll lead the strategic implementation of our facilities plan, and partner with various departments to drive continuous improvement. You’ll also conduct site assessments to ensure all properties meet Raising Cane’s expectations, support new restaurant openings, and manage the flow of work orders to guarantee effective completion. With your expertise in HVAC, plumbing, and kitchen equipment, plus your ability to analyze provider performance and manage budgets, you will be instrumental in keeping our operations running smoothly. We're looking for someone with 3-5 years of facilities management experience, preferably in the restaurant or retail sectors. Your strong communication skills and ability to work both independently and collaboratively will serve you well in this dynamic role. If you're ready to support our beloved chicken meals with your facilities expertise, we can’t wait to meet you!

Frequently Asked Questions (FAQs) for Manager, Facilities Role at Raising Cane's
What are the responsibilities of the Manager, Facilities at Raising Cane’s?

The Manager, Facilities at Raising Cane’s is responsible for overseeing all facilities-related support across business units. This includes managing service providers, leading facilities strategic plan implementation, conducting site assessments, and ensuring compliance with brand standards. You'll also respond to facilities emergencies and provide coaching to team members.

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What qualifications do I need to become a Manager, Facilities at Raising Cane’s?

To excel as a Manager, Facilities at Raising Cane’s, a candidate should have 3-5 years of relevant facilities management experience, particularly in the restaurant or retail industries. Familiarity with HVAC, plumbing, and kitchen equipment, along with proficient knowledge of CMMS databases, is necessary. Additionally, strong communication skills and the ability to adapt to changing priorities are key.

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How does Raising Cane’s support its Manager, Facilities?

Raising Cane’s is dedicated to supporting its Manager, Facilities through comprehensive training and development opportunities. The role allows for autonomy in decision-making while providing the necessary backup from cross-functional departments, ensuring that you have the resources you need for effective management.

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What is the work environment like for a Manager, Facilities at Raising Cane’s?

The work environment for a Manager, Facilities at Raising Cane’s is dynamic and fast-paced. You’ll be required to balance multiple priorities while working both independently and collaboratively. The culture emphasizes teamwork, and you’ll play a vital role in maintaining our facilities to support our beloved restaurant operations.

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What is the salary range for a Manager, Facilities at Raising Cane’s?

The salary range for a Manager, Facilities at Raising Cane’s is between $124,000 and $134,000 annually, along with additional incentives. Compensation is based on factors such as experience and qualifications, and the total package may also include performance bonuses and a full range of benefits.

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Common Interview Questions for Manager, Facilities
What experience do you have in facilities management?

When answering this question, it's important to highlight your specific roles and responsibilities related to facilities management. Discuss your hands-on experience in various systems like HVAC and plumbing, your familiarity with CMMS, and how you’ve managed multiple projects effectively.

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How do you handle emergencies in a facilities setting?

To respond to this question, share examples of past emergencies you’ve managed. Discuss your problem-solving process, keeping calm under pressure, and how you prioritize issues to ensure the safety and functionality of the facilities.

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Can you describe a successful project you managed?

When asked about a successful project, detail the project's scope, your role in managing it, how you overcame challenges, and the positive outcomes. Use metrics and examples to quantify the success where possible.

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How do you prioritize competing tasks in facilities management?

Describe your process for assessing deadlines, urgency, and impact on operations. Emphasize your organizational skills and any tools you use to keep track of multiple projects and work orders.

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What is your experience with budgeting in facilities management?

Discuss your previous responsibilities managing budgets, how you analyze costs, and ensure quality service within financial constraints. Provide specific examples of budgeting for maintenance or projects.

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How do you ensure compliance with brand standards?

Talk about your methods for conducting regular inspections and assessments of facilities. Mention how you train your team on compliance issues and your strategies for addressing non-compliance or making improvements.

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Describe your experience with vendor management.

In your answer, highlight your approach to building relationships with vendors, evaluating their performance, and negotiating contracts. Share how effective vendor management has led to better service delivery.

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How do you foster communication within your team?

Explain your communication strategies, such as regular meetings, feedback rounds, and collaboration tools that encourage open dialogue. Emphasize your belief in building trust and team synergy for better efficiency.

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What strategies do you employ for continuous improvement?

Discuss your commitment to continuous improvement through feedback, data analysis, and proactive measures. Share specific initiatives you've implemented to enhance efficiency or reduce costs.

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How do you stay updated with industry standards in facilities management?

Share your strategies for staying informed about industry trends, attending workshops, networking events, or following relevant publications. Highlight your commitment to ongoing professional development.

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The VisionTo grow restaurants, serving our Customers, all over the world and be the brand for craveable chicken finger meals, a great Crew, cool Culture, and Active Community Involvement.

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Full-time, hybrid
DATE POSTED
March 12, 2025

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