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Restaurant Manager - job 2 of 11

Company Description

Initial hiring pay range (based on location, experience, etc.): $ 20-$21.50/ hour, plus bonus!

At Raising Cane’s Chicken Fingers® we serve only the best tasting and most craveable chicken finger meals. It’s our ONE LOVE®. Our Crew make it happen, our Culture makes it unique and the Community makes it all worthwhile.  

Every talented Crewmember in our Restaurant Support Office (RSO) is important to our success and a value to our rapidly growing Company. We all work with a sense of purpose and focus on our chicken finger meals, Customers, Crew, Communities and Company Culture. We are constantly striving to Raise The Bar. The future for Raising Cane’s is growth focused and we’re on the path to being one of the top 10 restaurant companies in the United States.  

Benefits offered for all Full-time Restaurant Managers:

  • Medical, Dental, Vision & Pharmacy Benefits
  • Dependent Care & Healthcare Flexible Spending Accounts
  • Company-provided Life and Disability insurance
  • Hospital Indemnity, Accident and Critical Illness
  • 401(k) With Employer Match (age 21 & older)
  • Access to financial advisors for budget and retirement planning
  • One Pass Gym Membership Program
  • Tuition Reimbursement
  • Crewmember Assistance Program
  • Pet Insurance

Perks & Rewards for Restaurant Managers:

  • Weekly Pay!*
  • Competitive pay + monthly bonus
  • Paid Time Off & Sick time
  • 8 paid Holidays a year**
  • Early closure for company events
  • Casual Work Attire
  • Perkspot Employee Discount Programs
    • *Raising Cane's pays weekly, except in some states (e.g., California) where the company pays bi-weekly. 
    • **Some locations may vary 

Job Description

Your Role at Raising Cane’s:

The Restaurant Manager is responsible for supporting the Restaurant Leader in day-to-day operations of the restaurant and upholding Raising Cane’s standards and culture in shift management responsibilities of restaurant operations.

The physical work environment includes working in a fast-paced kitchen environment (which requires extended periods of physical exertion, such as walking, standing, lifting and bending) and interacting with customers. It also includes both inside and outside work in varied temperatures, working with and around food products, common allergens, industrial equipment, commercial cleaning products that require the use of personal protective equipment and physical activities necessary to complete the responsibilities of the job. 

Your Impact and Responsibilities:

  • Purpose of the position:
    • Ensures operations meet Raising Cane’s standards in all restaurant zones during a shift
    • Acts as manager on duty and opens and closes the restaurant
    • Manages cash handling and ensures accountability
  • General to the role:
    • Enforces Raising Cane’s policies and standards
    • Executes shift management meeting Raising Cane’s operations and safety standards
    • Uses required tools, forms and logs to support shift execution, document results and take corrective action when needed
    • Directs crewmembers during a shift
    • Provides exemplary customer service
    • Utilizes reward and recognition program for the crewmembers in the restaurant
    • Authorizes employee functions requiring manager approval (e.g. discounts, promotions, timeclock overrides, etc.)
    • Ensures cleanliness of the restaurant and ensures the facility is in good working order
    • Completes other duties as assigned

Qualifications

Requirements for Success:

  • Detail-oriented, organized and able to manage multiple priorities that may be constantly changing
  • Self-driven, flexible, and highly energetic with strong written and verbal communication skills
  • Able to work effectively and efficiently both independently and collaboratively
  • Able to recognize problems, set goals, execute and convert plans into action to solve problems
  • Knowledge and skills in staffing, scheduling, people and cost management
  • Proficient in a variety of technology systems including Microsoft Office (Excel, Word and Outlook) and ability to learn and adapt to new systems quickly
  • Able to work a variety of shifts including days, evenings and weekends and travel as needed for work-related functions and training
  • Must complete all required Raising Cane’s company training programs
  • 1+ years of restaurant or retail management experience
  • Must be 18 years of age or older
  • High school diploma or equivalent preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.

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It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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CEO of Raising Cane's
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Average salary estimate

$43116 / YEARLY (est.)
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$41600K
$44632K

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What You Should Know About Restaurant Manager, Raising Cane's

If you're looking for an exciting opportunity, Raising Cane’s Chicken Fingers is searching for a dedicated Restaurant Manager to join our thriving team in Lexington at Springmill & W 4th! At Raising Cane’s, we serve the most craveable chicken finger meals with love and commitment to our culture. As a Restaurant Manager, you'll play a critical role in ensuring our restaurant meets high standards and delivers excellent customer service. Your responsibilities will include assisting the Restaurant Leader in daily operations, managing cash handling, and maintaining a pristine dining environment. You’ll work alongside a passionate team, prioritize customer interactions, and implement our reward programs to recognize the hard work of crewmembers. You’ll be expected to interact with customers while handling a fast-paced kitchen environment, which includes various physical activities like lifting and standing for long hours. This position comes with a competitive pay rate of $20-$21.50 per hour, plus bonuses! We value our people and offer extensive benefits like health coverage, a 401(k) with matching contributions, tuition reimbursement, and PTO. We encourage growth, and together, we aim to become one of the top 10 restaurant companies in the United States. If you're energetic, detail-oriented, and love engaging with a team, Raising Cane’s may be the perfect fit for you!

Frequently Asked Questions (FAQs) for Restaurant Manager Role at Raising Cane's
What are the key responsibilities of a Restaurant Manager at Raising Cane's?

As a Restaurant Manager at Raising Cane's, your primary responsibilities include overseeing daily operations, managing cash handling processes, ensuring the restaurant meets operational standards, and providing exemplary customer service. You will act as the manager on duty, open and close the restaurant as needed, enforce company policies, and direct crewmembers during shifts. Additionally, addressing cleanliness and maintenance of the facility is crucial in your role.

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What qualifications do I need to become a Restaurant Manager at Raising Cane's?

To qualify for the Restaurant Manager position at Raising Cane's, you should have at least 1 year of restaurant or retail management experience, be over 18 years of age, and possess strong organizational and communication skills. A high school diploma or equivalent is preferred. Familiarity with staffing, scheduling, and cost management, as well as proficiency in Microsoft Office, will also benefit you in this role.

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What benefits does Raising Cane's offer to Restaurant Managers?

Raising Cane's provides a robust benefits package for full-time Restaurant Managers, including medical, dental, and vision insurance, 401(k) plans with employer match, tuition reimbursement, and paid time off. Additional perks include financial planning services, a gym membership program, employee discount programs, and bonuses based on performance.

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What is the work environment like for a Restaurant Manager at Raising Cane's?

The work environment for a Restaurant Manager at Raising Cane's is fast-paced and dynamic, requiring interaction with customers and managing various restaurant zones. You'll work both indoors and outdoors, subjecting you to varied temperatures and the demands of a kitchen setting. Physical activities, such as standing for long periods, lifting, and moving around the restaurant, are a daily part of the job.

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What opportunities for growth exist for Restaurant Managers at Raising Cane's?

At Raising Cane's, there are significant growth opportunities for Restaurant Managers. The company is focused on rapid growth, aspiring to be among the top 10 restaurant companies in the U.S. As a Restaurant Manager, if you demonstrate strong leadership skills and effective team management, you can progress into higher management or operational roles within the company.

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Common Interview Questions for Restaurant Manager
How do you handle difficult customers as a Restaurant Manager?

When addressing difficult customers, it's essential to listen actively to their concerns, remain calm, and empathize with their situation. Offer solutions that align with company policies while ensuring they feel heard. Sharing a real experience can help illustrate your approach to conflict resolution effectively.

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Can you explain your experience with staff management?

Consider discussing past experiences where you've successfully managed staff, highlighting your strategies for motivation, conflict resolution, and effective training. Provide specific examples that showcase your ability to lead a team positively and productively.

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What strategies do you use to maintain food safety standards?

Demonstrate your commitment to food safety by discussing specific protocols you’ve implemented in the past, such as regular staff training, proper food storage techniques, and adherence to health department regulations to ensure a safe dining environment.

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How do you prioritize tasks during busy shifts?

Prioritizing tasks during busy shifts involves effective delegation and time management. Share your techniques for assessing immediate customer needs and the crucial tasks that require attention, such as staff assignments and inventory checks, to ensure smooth operations.

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Tell us about a successful marketing campaign you implemented.

Discuss any marketing initiatives that led to increased customer engagement or sales, focusing on creative strategies and metrics to measure success. Use this as a chance to showcase your understanding of the fast-casual dining environment and customer preferences.

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What do you think is the key to excellent customer service?

Excellent customer service stems from attentive listening, prompt service, and creating positive experiences. Share anecdotes that illustrate how you’ve created memorable interactions for customers and fostered a welcoming atmosphere.

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How do you manage employee performance and feedback?

Explain your approach to performance evaluation, including regular check-ins, constructive feedback, and recognition of outstanding work. Emphasize the importance of fostering a growth-oriented environment for staff.

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What is your approach to managing operational costs?

Discuss your methods for controlling operational costs without compromising quality, such as inventory management, labor scheduling, and waste reduction initiatives. Providing specific examples can demonstrate your business acumen.

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How do you ensure your team is aligned with company culture?

Share strategies for instilling company values within your staff, such as regular team meetings, training sessions focused on culture, and highlighting successful practices that uphold those principles in everyday operations.

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What motivates you as a Restaurant Manager?

Your answer should reflect your passion for the industry, dedication to customer satisfaction, and commitment to employee development. Sharing a personal motivation story can resonate well with interviewers and showcase your enthusiasm for the role.

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The VisionTo grow restaurants, serving our Customers, all over the world and be the brand for craveable chicken finger meals, a great Crew, cool Culture, and Active Community Involvement.

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Full-time, onsite
DATE POSTED
April 14, 2025

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