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Program Manager, GTM Onboarding

About Ramp

Ramp is a financial operations platform designed to save businesses time and money. Combining corporate cards with expense management, bill payments, vendor management, accounting automation, and more, Ramp's all-in-one solution frees finance teams to do the best work of their lives. More than 25,000 companies, from family-owned farms to e-commerce giants to space startups, have saved $1B and 10M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over 35 billion dollars in purchases each year.

Ramp's investors include Sequoia, Founders Fund, Thrive Capital, Khosla Ventures, Greylock, Stripe, Goldman Sachs, Coatue, and Redpoint, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.

Ramp has been named to Fast Company's Most Innovative Companies list and LinkedIn's Top U.S. Startups for over 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine's 100 Most Influential Companies.

About the Role

We are looking for a Program Manager, GTM Onboarding to help drive Ramp’s next phase of growth. Reporting to the Director, GTM Enablement & RevOps, you’ll be responsible for leading key onboarding and new-hire sales enablement initiatives from concept to execution across multiple GTM team lines. You will work directly with sales, revenue operations, product marketing, and other teams to identify metric drivers, develop content strategies and outputs, and support key sales productivity initiatives. 

What You’ll Do

  • Develop and launch updated new hire onboarding for all GTM roles. This includes developing application measurements for product learning, process adoption, and sales skills. 

  • Develop the prioritization of content to be launched across product knowledge, process adherence, and skill development. Work inside the Knowledge Management system to launch and measure the effectiveness of content. 

  • Own the training and adoption of processes you create or are assigned.

  • Define onboarding KPIs and own tracking and reporting across GTM functions to help improve time to productivity across multiple departments.

  • Identify and codify best practices that drive GTM success and operational efficiency across segments and departments.

What You’ll Need

  • A minimum of 4 years of related experience in sales enablement, onboarding program development, project management, sales program development, program management, or other related fields. 

  • Developed and launched successful new hire programming for sales teams and/or experience scoping and executing on sales enablement tools improvement.

  • Background in serving high-velocity Saas sales teams.

  • A strong background in relentless prioritization and reporting of actions and outcomes.

  • Strong coalition-building and communication skills across all levels of the organization.

  • Comfortable in a fast-paced, dynamic environment with the ability to meet multiple deadlines, manage time effectively, and focus on the highest priorities.

  • Excellent communication and analytical skills with the ability to distill complex thoughts into simple, actionable recommendations.

Nice to Haves:

  • Experience in a high-growth startup environment

  • Experience in the finance or finance technology space

  • Experience using or administering Highspot or another CMS

  • Experience using or administering LearnUpon or another LMS

  • Experience in learning design using instructional design methodologies

  • Experience measuring learning impact using a framework

  • Experience creating or implementing competency models

Benefits (for U.S.-based full-time employees)

  • 100% medical, dental & vision insurance coverage for you

    • Partially covered for your dependents

    • One Medical annual membership

  • 401k (including employer match on contributions made while employed by Ramp)

  • Flexible PTO

  • Fertility HRA (up to $5,000 per year)

  • WFH stipend to support your home office needs

  • Wellness stipend

  • Parental Leave

  • Relocation support for NY

  • Pet insurance

Other notices

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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Average salary estimate

$100000 / YEARLY (est.)
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$80000K
$120000K

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What You Should Know About Program Manager, GTM Onboarding, Ramp

Ramp is on the lookout for a passionate Program Manager, GTM Onboarding to join our vibrant team in New York City. If you thrive in dynamic environments and want to contribute to a company that’s revolutionizing financial operations, this might just be the perfect opportunity for you! In this role, you’ll lead vital onboarding initiatives, reporting directly to the Director of GTM Enablement & RevOps. Your mission? To enhance the onboarding experience of our new hires across various GTM teams! You will partner with sales, revenue operations, product marketing, and other departments to identify key metrics, craft effective content strategies, and boost sales productivity. Exciting, right? Your responsibilities will include launching comprehensive new hire onboarding programs, developing application measurements for essential skills, and tracking the success of content via our Knowledge Management system. Additionally, you will define and monitor onboarding KPIs that improve productivity across departments while sharing best practices that foster GTM success. To excel, we’re looking for someone with at least 4 years of relevant experience in sales enablement and program management, particularly within high-velocity SaaS sales teams. Strong communication skills and the ability to manage multiple priorities will be key! If you’re excited about the prospect of working in a fast-paced startup and making a tangible impact, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Program Manager, GTM Onboarding Role at Ramp
What are the key responsibilities of a Program Manager, GTM Onboarding at Ramp?

As a Program Manager, GTM Onboarding at Ramp, you'll drive onboarding initiatives for new hires across various GTM teams. Your responsibilities will include developing new hire training programs, measuring the effectiveness of onboarding processes, defining KPIs, and identifying best practices that enhance operational efficiency.

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What qualifications are needed to become a Program Manager, GTM Onboarding at Ramp?

To qualify for the Program Manager, GTM Onboarding role at Ramp, candidates should have a minimum of 4 years of experience in sales enablement, program management, or related fields. A strong background in supporting high-velocity SaaS sales teams and excellent communication skills are also essential.

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How does Ramp support the onboarding process for new hires in the Program Manager role?

Ramp prioritizes an engaging onboarding experience by developing comprehensive training programs tailored for new hires. As a Program Manager, you’ll create and refine these initiatives, ensuring that new team members quickly gain the skills and knowledge required to succeed.

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What metrics will a Program Manager, GTM Onboarding at Ramp be responsible for tracking?

In the Program Manager, GTM Onboarding position at Ramp, you will define and track key performance indicators (KPIs) to measure the effectiveness of onboarding processes. This includes metrics on product learning, process adoption, and overall sales productivity across teams.

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What is the company culture like at Ramp for a Program Manager, GTM Onboarding?

At Ramp, the culture is dynamic and supportive, encouraging innovation and collaboration. As a Program Manager, GTM Onboarding, you’ll work alongside diverse teams filled with experts from top financial services and tech companies, all committed to making a positive impact on the business.

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Common Interview Questions for Program Manager, GTM Onboarding
Can you describe your experience with developing onboarding programs for sales teams?

Share specific examples of onboarding programs you've created, the challenges faced, and how you measured their success. Highlight your strategies for engagement and retention in your programs.

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How would you prioritize the content needed for a successful onboarding program at Ramp?

Discuss your approach to assessing content needs based on role requirements and feedback from previous onboarding experiences. Emphasize how prioritization improves time to productivity.

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What KPIs do you think are essential for measuring onboarding success?

Identify important KPIs such as time to productivity, completion rates, and feedback scores from new hires. Discuss how these metrics can drive improvements in the onboarding process.

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How do you approach collaboration with other departments in your role as Program Manager?

Illustrate how strong communication and partnership with sales, marketing, and product teams help to effectively implement onboarding initiatives. Provide an example of a successful cross-department collaboration.

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Describe a time you had to manage conflicting priorities in a fast-paced environment.

Provide an example that showcases your time management and prioritization skills. Explain how you communicated with stakeholders and made decisions to ensure successful outcomes.

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What strategies do you employ to ensure new hires feel welcome and engaged during onboarding?

Talk about using mentorship programs, hands-on training, and interactive content to engage new hires, making them feel valued and part of the team from day one.

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How do you measure the effectiveness of the training and programs you implement?

Discuss your approach to collecting feedback, conducting assessments, and analyzing performance metrics post-training, ensuring continuous improvement of programs based on data.

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Can you provide an example of how you have improved a previous onboarding process?

Describe specific challenges in a previous onboarding program and the creative solutions you implemented. Focus on measurable outcomes that demonstrate the success of your improvements.

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What tools or systems have you used for onboarding and training management?

Mention specific platforms or tools you have experience with, such as Learning Management Systems (LMS) or Knowledge Management systems, and how they've enhanced your onboarding processes.

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What role does feedback play in your onboarding strategies?

Explain your philosophy on feedback as a critical component of the onboarding process. Describe ways you gather and use feedback to refine and enhance future training initiatives.

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Ramp is a multinational financial technology company headquartered in Manhattan and founded in 2019. We are the fastest-growing corporate card and bill payment platform in the US, and enables billions of dollars in purchases each year.

191 jobs
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BADGES
Badge Flexible CultureBadge Future MakerBadge Rapid Growth
CULTURE VALUES
Inclusive & Diverse
Collaboration over Competition
Growth & Learning
Transparent & Candid
Mission Driven
Diversity of Opinions
Empathetic
Fast-Paced
Rise from Within
Work/Life Harmony
Take Risks
Startup Mindset
BENEFITS & PERKS
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Employee Resource Groups
401K Matching
Paid Holidays
Paid Sick Days
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
December 4, 2024

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