HOA - Client Success Manager (Remote2025-8180)

Overview

GrandManors is a Division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The GrandManors professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

 

GrandManors is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
• Join GrandManor's fast-growing team where energy, teamwork, innovation, and contribution are highly valued.
• Each branch proudly serves a diverse mix of single-family, townhome and condominium communities.  These community associations are of all sizes, from small communities to large, master-planned communities.  

RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

 

As a Client Success Manager, you will play a pivotal role in ensuring the smooth transition and onboarding of new GrandManors communities. Acting as a mentor and trainer, you will be the primary point of contact for onsite teams, offering hands-on training and guidance during the onboarding process. As a GrandManors ambassador, you will establish strong relationships with both on-site teams and community boards, fostering a foundation of trust and professionalism.When not actively onboarding new communities, you will provide support by filling interim General Manager (GM) vacancies as needed and assisting with staff training and operational support.

Responsibilities

Responsibilities:

 

• GrandManors Ambassador: Represent the RM Family of Brands by promoting company processes, culture, and values, and equipping on-site teams with the tools and resources needed for success.• Onboarding Leader: Manage the onboarding process for new communities, ensuring the completion of the Client Success Manager (CSM) checklist prior to the contract start date.• Staff Training: Train newly hired staff on GrandManors’ processes, including guiding them through the ACAM or CAM training programs, and helping them become proficient in Ciranet, workflows, and overall operations.• Board Support: Provide training to community boards and ACC Committees, ensuring they are well-prepared to fulfill their roles effectively.• Interim General Manager: Step in as a General Manager when needed, managing day-to-day operations, running board meetings, supervising on-site staff, coordinating with vendors, and resolving homeowner issues.• Other duties as assigned: The Client Success Team has an attitude of “whatever it takes” that is at the core of the support services the team provides.

 

This role requires a dynamic, resourceful individual who thrives in a fast-paced, travel-intensive environment and is passionate about fostering successful transitions and operations for new GrandManors communities.

 

Candidates will need to reside in Florida for this position, south Florida is preferred. This position can require extensive travel across the United States, with the potential for extended stays at various communities for training or interim assignments. This is a remote position that will require travel. 

 

Travel may occur on short notice, with 50-75% or more of your time spent traveling, depending on new client onboarding schedules and client coverage needs. When not traveling, you will work remotely from home.

Qualifications

Qualifications:

• Must have at least six years’ experience overall in HOA Management.
• Must have five years' as a Community Association Manager, portfolio management for up to four years’ experience is eligible, but onsite manager experience is necessary. Candidates with onsite high rise, onsite condominium, or on-site large-scale management for at least 2 years are preferred.
• LCAM and CMCA Designation is Required. 
  • AMS & PCAM are preferred
• College or University degree is preferred. 
• Superior, professional communication skills (interpersonal, phone, written, etc.) that align with the larger company tone.
• Must be self-motivated, proactive, detail-oriented, and highly-organized.
• Must excel able to build relationships with the team, even though the CSM team and the Operations teams we support are located across the country.
• Must be flexible with schedule (some night and weekend requirements).

Pay and Benefits:

$80,000 - $90,000 per/yr, depending on education and experience.Benefits include:

• Medical Insurance - Insurance premium is paid for by company for Employee Only tier on HSA plan
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 11 paid Holidays
• Cell phone reimbursement