Account Manager - Remote

As an Account Manager at Remote Talent LATAM, you will be the primary point of contact for a portfolio of 15-20 clients, primarily service-based businesses in the U.S. Your day-to-day tasks will include managing communication via email, Zoom, and phone calls, conducting monthly client check-ins, and interpreting digital marketing dashboards. Additionally, you will collaborate with offshore developers for website updates, support client onboarding, monitor client dashboard usage, and maintain organization through Asana and CRM systems.

To qualify for the Account Manager role at Remote Talent LATAM, candidates should have at least 2 years of experience in a digital marketing agency or client service environment, along with a solid understanding of SEO, Google Ads, and basic WordPress functions. Strong communication skills in both English and Spanish are essential, as is the ability to manage multiple client relationships effectively. Familiarity with project management tools like Asana, as well as a proactive and organized approach to work, will also be beneficial.

Working as an Account Manager at Remote Talent LATAM offers a fully remote work environment that emphasizes flexibility, autonomy, and collaboration. You’ll be part of a small, tight-knit team that values open communication and strong client relationships. Without micromanagement, you can set your own schedule within U.S. Central or Eastern business hours. This position not only offers a supportive team but also provides a path to leadership, giving you the chance to shape the agency’s direction.

As an Account Manager at Remote Talent LATAM, you'll primarily engage with small to mid-sized service-based clients in the U.S., including sectors like legal, healthcare, and insurance. Your expertise will help these businesses navigate their digital marketing efforts and ensure that they're getting the most out of their SEO and PPC strategies. Building and maintaining long-term relationships with these clients is crucial for achieving success in this role.

Remote Talent LATAM encourages professional growth and offers clear paths for career advancement for Account Managers. As a key hire in a growing agency, you will work directly with the founder and have the opportunity to shape the business's direction. You can grow into leadership roles such as Operations, Strategy, or Chief of Staff, allowing you to further develop your skills and contribute to the agency's future success.

When managing multiple client accounts, it’s crucial to prioritize tasks based on urgency and impact. I would recommend creating a detailed task list in a project management tool like Asana, highlighting key deadlines and client needs. Regular check-ins and communication with clients help me stay organized and reassess priorities as needed, ensuring that no account feels neglected.

Certainly! In my previous roles, I've worked extensively with various digital marketing tools, including Google Analytics for tracking website performance and interpreting SEO metrics. I also have experience with Google Ads for PPC campaigns, as well as utilizing CRM systems to manage client interactions and track progress. My familiarity with these tools enables me to provide valuable insights to clients regarding their marketing strategies.

Handling difficult client situations requires a calm and solution-oriented approach. I believe in listening attentively to the client's concerns, empathizing with their situation, and seeking to understand their perspective before proposing a resolution. Clear communication is essential; I would aim to maintain transparency and provide regular updates on how we are addressing their issues. I find this builds trust and strengthens the client relationship over time.

To ensure client satisfaction, I prioritize regular communication and proactive outreach. I schedule monthly check-ins to review performance and gather feedback, which helps me address any concerns promptly. Additionally, by setting clear expectations from the beginning and exceeding those expectations where possible, I strive to cultivate a positive experience for clients, ensuring they feel valued and heard.

When explaining SEO and PPC to a client with minimal knowledge, I focus on using simple language and real-world analogies. I would explain SEO as the process of improving a website's visibility in organic search results, like making a storefront more attractive to passersby, while PPC is akin to paying for ads, similar to placing a sign in front of the store that highlights promotions. I would also share how both strategies, when used together, can drive more traffic and improve their business's online presence.

In a successful client onboarding process I implemented, I ensured every new client received a welcoming email followed by a phone call to gather essential information. I developed a checklist that outlined the onboarding steps, including setting up performance metrics, gathering assets, and clarifying goals. Collaborating closely with the internal team during this phase helped streamline the setup process and led to a smooth launch, leaving clients feeling supported and confident.

Managing client expectations starts with clear communication from the beginning. I would set realistic timelines and goals based on the client's needs while following up frequently throughout the project. Providing regular updates not only keeps clients informed but also reiterates our commitment to their success. If any adjustments arise, I would communicate those challenges early on and collaborate on potential solutions together.

To stay updated with the latest trends in digital marketing, I make it a practice to follow industry blogs, podcasts, and webinars. Participating in relevant forums and networking with other professionals also provides valuable insights. Additionally, I'm always eager to attend workshops or conferences that cover new tools or strategies, reinforcing my understanding and keeping my skills sharp for my clients.

When evaluating digital marketing performance, I find that metrics like conversion rates, click-through rates, and website traffic are key indicators. For SEO, monitoring organic search rankings and bounce rates helps me understand how effectively our strategies are resonating with the target audience. Additionally, reviewing client-specific KPIs ensures that our efforts align with their business goals, allowing us to make informed decisions for future strategies.

Building long-lasting relationships with clients hinges on trust, effective communication, and showing genuine interest in their success. I prioritize regular check-ins to discuss their needs and offer support, while also celebrating their successes together. By being proactive in addressing concerns and consistently delivering results, I strive to position myself as a trusted partner in their growth journey.