General Liability Claims Adjuster, UK

As a General Liability Claims Adjuster at Reserv, your primary responsibilities include handling claims from the beginning to the end, ensuring quality interactions with clients and stakeholders, and managing your caseload with detail and a strong focus on customer service. You will work closely with various teams to ensure a smooth claims process while adhering to SLAs and workflows.

To be eligible for the General Liability Claims Adjuster role at Reserv, you should have a minimum of 5 years of experience in general liability claims. A background in a similar role or within a Liability Claims team, along with the ability to analyze and evaluate complex data, is essential. Industry qualifications are preferred, or a strong desire to pursue them while working.

The company culture at Reserv is built on innovation, empathy, and openness. As a General Liability Claims Adjuster, you will find a supportive environment that encourages curiosity, creativity, and a proactive approach to problem-solving. We value humor and teamwork, and our focus on diversity enriches our perspectives and drives success in our operations.

A successful General Liability Claims Adjuster at Reserv needs to possess excellent customer service skills, strong organizational abilities, and effective communication skills. You should thrive in a dynamic environment and be passionate about resolving claims while maintaining a high standard of empathy and care for the insured.

Reserv offers a generous benefits package that includes comprehensive health insurance, a pension plan with employer contributions, and a competitive holiday policy. Furthermore, we encourage continuous professional development by covering the cost of industry qualifications, and you’ll enjoy the flexibility of working remotely paired with regular corporate retreats.

When faced with a challenging claim, first, I assess the details of the situation to understand the underlying issues. I then communicate effectively with all involved parties, ensuring empathy and clarity while seeking a resolution. My goal is to find an amicable solution that serves the best interests of the insured.

In my previous role, I managed a caseload of over X claims, prioritizing tasks based on urgency and complexity. I utilized systematic approaches to track progress and maintain communication with clients. My focus was on delivering quality service while ensuring all claims progressed smoothly and efficiently.

I stay updated with current regulations and company policies. I typically review each claim's compliance requirements at the start and throughout the claims process. Continuous education and discussion with my peers also help maintain a high standard of adherence to regulations.

To manage multiple claims, I use a prioritized task list and categorize tasks based on deadlines and the complexity of each claim. This approach helps me maintain focus and ensures that urgent tasks are handled promptly while still allowing for quality service across my caseload.

I engage in active listening during conversations, asking questions that encourage clients to share their experiences. I ensure that I assess not only the details of their claim but also their emotional state and expectations, allowing me to tailor my approach to their specific needs.

I once encountered a client who was upset with the delay in processing their claim. I maintained my composure, listened empathetically to their concerns, and explained the reasoning behind the delay. I communicated the next steps clearly, assuring them of my commitment to a resolution, and followed up with updates until the issue was resolved.

I am motivated by the opportunity to help people during stressful times. I take pride in facilitating a resolution for clients and enjoy the challenge of problem-solving. The continuous learning in this field also excites me, as each case is unique.

When I need more information, I proactively reach out to the client or involved parties, clearly specifying what is needed and why it's important for the claim. I utilize clear, concise communication and ensure to ask open-ended questions that encourage detailed responses.

Technology is crucial in streamlining my process, allowing me to track details, manage communication, and maintain records efficiently. I utilize software to assess claims data, enabling me to make informed decisions quickly. I view technology as a valuable tool that enhances my ability to serve clients efficiently.

I regularly read industry publications, attend webinars, and participate in professional networks. I find that engaging with peers and thought leaders can provide insight into emerging trends and changes that could affect my work as a General Liability Claims Adjuster.