VP of Operations @ Emerging Medspa Startup

Job Title: VP of Operations

Location: Los Angeles, CA (onsite)

Our client aims to redefine beauty enhancement through unrivaled expertise and trust. As the premier destination for clients seeking exceptional care, our client blends cutting-edge techniques with a guest-centric philosophy.

Their elite team of providers, holistic approach, and unwavering commitment to personalized care position them as both a trusted partner in one’s lifelong journey of skin health and an employer of choice for top talent in the industry.

They strive to set a new standard in aesthetic care, blending advanced science with individual needs at every age, and every stage, all while creating a work environment where the best providers can thrive.

Position Overview:

The VP of Operations works with the leadership team to develop and implement project and action plans, with a focus on implementing the new store opening playbook across various locations. This role requires relocation to Los Angeles to provide hands-on leadership of their first several locations.

Key Responsibilities:

• Operational Strategy:

  • Develop and execute the operational strategy for launching de novo med spa locations across multiple regions

  • Ensure the smooth integration of services, products, and staffing with new openings

  • Work closely with the CEO and leadership team to set goals and performance metrics for new site rollouts

  • Leverage industry relationships and network to accelerate growth and operational excellence

• New Location Build-Out:

  • Implement the new store opening playbook

  • Manage the timeline and budget for opening new med spa locations, including vendor management and contractor coordination

  • Oversee the implementation of all physical infrastructure, IT, and client management systems to ensure readiness for new locations

  • Personally drive key aspects of location launches, working directly with contractors, vendors, and staff

• Team Leadership:

  • Build and lead a high-performing operations team to support the development and growth of new locations

  • Oversee recruitment, training, and retention of med spa staff, ensuring alignment with company culture and goals

  • Develop standard operating procedures (SOPs) for clinical and non-clinical staff across all locations

• Financial Oversight:

  • Collaborate with the finance team to establish and manage operational budgets, forecasting, and financial targets for each location

  • Monitor key financial metrics including profit margins, revenue growth, and cost control to ensure profitability across locations

• Customer Experience:

  • Implement operational systems that ensure a seamless, high-quality customer experience

  • Establish processes for client retention, feedback collection, and loyalty program implementation

• Compliance and Regulatory Management:

  • Ensure compliance with local, state, and federal regulations, including healthcare and licensing requirements

  • Oversee the setup of compliance protocols related to medical procedures, safety standards, and HIPAA

• Continuous Improvement:

  • Regularly evaluate operational performance and identify opportunities for improvement, growth, and efficiency gains

  • Lead initiatives to optimize service delivery, patient care, and operational workflows across all locations

• Other:

  • Other duties as assigned

Qualifications:

• Education and Experience:

  • 5-7 years of operational leadership experience, with a strong preference for experience in multi-location operations within med spa, aesthetics, or a related industry

  • Proven track record of opening de novo locations, scaling businesses, and improving operational efficiency

  • Direct experience managing and developing teams of aesthetic practitioners

• Essential Skills and Abilities:

  • Excellent leadership and team-building skills with a focus on fostering a collaborative and results-driven culture

  • Expert project management skills with the ability to prioritize and manage shifting timelines

  • Experience managing vendor relationships for new location build-outs and launches

  • Familiarity with regulatory requirements and compliance within the healthcare or aesthetics industry

  • Entrepreneurial mindset with the ability to thrive in a fast-paced, high-growth environment

  • Experience in budgeting and managing P&Ls

  • Ability to work effectively in a lean team environment where direct execution is required

What They Offer:

• Competitive Compensation Package:

  • Competitive cash comp

  • Meaningful equity package in a high-growth business

  • Healthcare benefits including medical, dental, and vision coverage

• Growth & Impact:

  • Ground-floor opportunity to shape a rapidly growing aesthetics business

  • Direct involvement in strategic decisions working closely with founders

  • Ability to build and lead a team from scratch

• Location:

  • Based in Los Angeles working with their first flagship locations

  • Modern, premium studios in the aesthetics industry

  • Opportunity to establish and scale their market presence within and outside LA