D365 Operations SME

As a D365 Operations SME at Rotork, your primary responsibilities include supporting the Global Operations D365 Transition Manager and ensuring that operations optimization programs are delivered effectively. You’ll work closely with global sites to implement best practices, navigate change processes, and contribute to the enhancement of supply chain strategies. Being integral to site readiness and ensuring alignment with global D365 timelines are crucial to this role.

To succeed as a D365 Operations SME at Rotork, you'll need experience in significant change projects or upgrades of D365, particularly in supply chain management roles such as production planning and material control. Additionally, a solid understanding of operations processes across the supply chain is essential. Excellent stakeholder management skills and a proven track record of delivering impactful business outcomes are also critical.

Experience in managing D365 projects, upgrades, and implementations is highly valued for the D365 Operations SME position at Rotork. Applicants should be comfortable working in dynamic environments and should ideally have specific experience in continuous improvement initiatives. The ability to collaborate with senior internal and external stakeholders is also crucial for driving decisions and resolving issues effectively.

At Rotork, support for employees transitioning to a D365 environment comes from a collaborative team structure and committed leadership. The D365 Operations SME will aid in developing tailored processes that meet local site requirements while ensuring alignment with global practices. Ongoing training and resources will also be provided to equip teams with the necessary skills for navigating changes effectively.

The company culture at Rotork values teamwork, engineering excellence, and a commitment to quality performance. Employees in the D365 Operations SME role are encouraged to share their expertise and drive positive change within the organization. Rotork prides itself on being a forward-thinking organization that empowers its people to make lasting impacts in shaping the future of the business while ensuring a balance between professional success and personal well-being.

When answering this question, provide a specific example of a D365 project you were involved in, focusing on your role, responsibilities, and the outcomes achieved. Highlight the skills you employed and any challenges you overcame during the transition to give a comprehensive view of your capabilities.

In your response, emphasize the importance of communication and relationship-building. Provide examples of how you engage stakeholders, manage expectations, and ensure their involvement throughout the project. Mention any tools or techniques you use to keep stakeholders informed and facilitate their input.

Discuss your approach to sharing knowledge and practices among sites. This could include creating documentation, hosting workshops, or organizing training sessions. Provide an example of how you’ve successfully implemented best practices in the past, adjusting strategies to fit local needs.

Share a story where you encountered resistance and detail how you addressed it. Highlight your communication skills, problem-solving abilities, and how you worked to understand the concerns of those resisting change. Illustrate the outcome and what you learned from the experience.

Talk about specific strategies you use to encourage continuous improvement, such as feedback loops, performance metrics, or regular reviews. Provide examples of initiatives you have implemented to enhance efficiency or streamline processes in past projects.

Explain your method for understanding the unique needs of the local site and integrating those into the broader project framework. Discuss how you assess the effectiveness of tailored processes and ensure they align with global objectives.

Provide a specific example that illustrates your ability to manage the transformation process. Detail the steps you took to assess current practices, identify gaps, and align teams on the vision of 'to be', highlighting your role in guiding them through this journey.

List key skills such as analytical thinking, problem-solving, communication proficiency, and stakeholder engagement. Provide examples of how each skill plays a role in your work as a D365 Operations SME, emphasizing their importance in ensuring successful project outcomes.

Discuss your strategies for staying informed about ERP trends, such as attending webinars, reading industry publications, or networking with peers. Highlight how this ongoing learning benefits your work and contributes to project success.

Mention common challenges such as resistance to change, training needs, or data migration issues. Discuss how you approach these challenges and provide examples of successful strategies you used to mitigate risks during previous transitions.