RouteThis is on a mission to intelligently automate technical support services with market leading software solutions that keep the modern, WIFI connected homes of the future optimized. RouteThis products are changing the world of technical support and we are looking for amazing talent to join our team and help us revolutionize this $15 billion dollar industry.
RouteThis has a competitive advantage in how we collect and diagnose WiFi health in a wide variety of situations. We are looking for a Senior Applied AI Developer to contribute to the exploration of appropriate AI-focused solutions and product enhancements. In this role you will design and build solutions to real world problems and leverage different AI technologies. Your contributions will significantly extend that competitive advantage by leveraging telemetry data, photo and video data, scalable architecture, and different AI technologies.
We care deeply about delivering value to our customers and solving their pain points. We’re passionate about technology and getting stuff done fast and are looking for people who share these values and live them every day.
Who we are:
RouteThis is a SaaS technology company that is changing the way ISPs and Smart Home companies handle technical support around the world. Instead of dealing with frustrating, long support calls where agents are unable to accurately identify issues, the RouteThis platform gives technical support teams the answers they need to immediately identify and resolve customers’ issues -- or help customers to solve it themselves before even needing to call.
We are headquartered in the Waterloo Region and our customers are all over the globe. If you want to work on the next generation of network diagnostics that provides a disruptive new approach for tech support teams, you should be working at RouteThis!
Why RouteThis?
Opportunity: As a rapidly evolving startup, we are constantly facing new challenges and opportunities, while working with us, you can jumpstart and shape your career.
Team: At RouteThis you will be working on a highly-motivated team, each team member has been carefully selected to ensure there is a fit with our values of One Team, Customer First, Innovate and Own It.
Fun: We believe that work should be fun and engaging. We host social events both in person and virtual.
Total Rewards: We offer a total compensation package that includes competitive salaries, stock options, extended long weekends, and a comprehensive benefits package.
Location: Located in the “Silicon Valley of the North” we are proud members of the Waterloo-region in downtown Kitchener. We offer flexible work arrangements including hybrid and fully remote options across Canada.
Please note: We thank all applicants for your interest in RouteThis. Only those applicants selected for an interview will be contacted. Agency calls will not be accepted. RouteThis is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
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At RouteThis, we're on a mission to intelligently automate technical support services, and we're searching for a passionate Senior Applied AI Developer to join our innovative team in Waterloo, Toronto, or even remotely. If you have a flair for developing cutting-edge solutions that truly make a difference in people’s lives, this position might just be for you! In this role, you’ll harness the power of AI technologies to tackle genuine challenges in the fast-paced world of WiFi diagnostics. You'll be crafting solutions that integrate AI with telemetry data, and multimedia inputs, enabling our platform to revolutionize the technical support landscape. We value a collaborative spirit, so you’ll find yourself in discussions with fellow engineers, product managers, and our customer experience team, allowing you to truly understand the problems we are eager to solve. Your expertise will not only guide product enhancements but also mentor the next generation of developers in AI technologies. With a suite of exciting tools at your fingertips, including AWS and OpenAI, you’ll enjoy the freedom to innovate at your own pace. We believe in fostering a dynamic and enjoyable work environment where ideas flourish. At RouteThis, you'll play a crucial role in shaping the future of technical support while enjoying a competitive salary, stock options, and a vibrant team culture. Join us on this journey and be part of something great!
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At RouteThis, we understand WiFi connectivity challenges firsthand. That’s why we’ve made it our mission to help service providers and smart home brands deliver flawless WiFi connectivity to their customers. We built our revolutionary approach wit...
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