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Senior Applied AI Developer

RouteThis is on a mission to intelligently automate technical support services with market leading software solutions that keep the modern, WIFI connected homes of the future optimized. RouteThis products are changing the world of technical support and we are looking for amazing talent to join our team and help us revolutionize this $15 billion dollar industry.

     

RouteThis has a competitive advantage in how we collect and diagnose WiFi health in a wide variety of situations.   We are looking for a Senior Applied AI Developer to contribute to the exploration of appropriate AI-focused solutions and product enhancements. In this role you will design and build solutions to real world problems and leverage different AI technologies. Your contributions will significantly  extend that competitive advantage by leveraging telemetry data, photo and video data, scalable architecture, and different AI technologies.  


We care deeply about delivering value to our customers and solving their pain points.  We’re passionate about technology and getting stuff done fast and are looking for people who share these values and live them every day.


In this role you will:
  • Design, build, and deploy solutions to real-world problems leveraging generative and chain of thought AI, data analytics and RouteThis telemetry, photo and video data sets  
  • Explore appropriate AI-focused solutions to incorporate into product enhancements
  • Participate in architectural and system design discussions with other engineering team members
  • Mentor team members less experienced with AI technologies
  • Lead by example demonstrating the skills and behaviours needed to succeed as a senior engineering team member 
  • Collaborate with product managers, customer experience team members, and customers to better understand key problems to be solved


What you bring to the table:
  • Practical experience solving user or customer problems by incorporating AI capabilities into solutions in a business context 
  • Experience testing and tuning models and prompts to optimize results 
  • Experience in optimizing AI workflows for different factors including cost or performance optimization
  • Experience researching AI and ML solutions and how to tailor them for different customer needs (interaction with RAG and multi-modal solutions as examples) 
  • Ability to understand and break down complex problems into manageable pieces that a team can deliver together
  • Experience with CI/CD pipelines
  • Experience with rapid prototyping for learning and then building for scale
  • Experience mentoring less experienced developers especially in AI concepts and technologies 
  • Effective communicator in both individual and group settings for both technical and non-technical audiences


Our current stack:
  • RouteThis stack includes: AWS (including EKS, Lambda, Dynamo, RDS), AWS Connect, AWS Transcribe, OpenAI, Snowflake, Node.js, Python, React, Android and iOS.


Who we are: 


RouteThis is a SaaS technology company that is changing the way ISPs and Smart Home companies handle technical support around the world. Instead of dealing with frustrating, long support calls where agents are unable to accurately identify issues, the RouteThis platform gives technical support teams the answers they need to immediately identify and resolve customers’ issues -- or help customers to solve it themselves before even needing to call.


We are headquartered in the Waterloo Region and our customers are all over the globe. If you want to work on the next generation of network diagnostics that provides a disruptive new approach for tech support teams, you should be working at RouteThis!


Why RouteThis?


Opportunity: As a rapidly evolving startup, we are constantly facing new challenges and opportunities, while working with us, you can jumpstart and shape your career.

Team: At RouteThis you will be working on a highly-motivated team, each team member has been carefully selected to ensure there is a fit with our values of One Team, Customer First, Innovate and Own It.   

Fun: We believe that work should be fun and engaging. We host social events both in person and virtual. 

Total Rewards: We offer a total compensation package that includes competitive salaries, stock options, extended long weekends, and a comprehensive benefits package.

Location: Located in the “Silicon Valley of the North” we are proud members of the Waterloo-region in downtown Kitchener.   We offer flexible work arrangements including hybrid and fully remote options across Canada.


Please note: We thank all applicants for your interest in RouteThis. Only those applicants selected for an interview will be contacted. Agency calls will not be accepted. RouteThis is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.

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What You Should Know About Senior Applied AI Developer, RouteThis

At RouteThis, we're on a mission to intelligently automate technical support services, and we're searching for a passionate Senior Applied AI Developer to join our innovative team in Waterloo, Toronto, or even remotely. If you have a flair for developing cutting-edge solutions that truly make a difference in people’s lives, this position might just be for you! In this role, you’ll harness the power of AI technologies to tackle genuine challenges in the fast-paced world of WiFi diagnostics. You'll be crafting solutions that integrate AI with telemetry data, and multimedia inputs, enabling our platform to revolutionize the technical support landscape. We value a collaborative spirit, so you’ll find yourself in discussions with fellow engineers, product managers, and our customer experience team, allowing you to truly understand the problems we are eager to solve. Your expertise will not only guide product enhancements but also mentor the next generation of developers in AI technologies. With a suite of exciting tools at your fingertips, including AWS and OpenAI, you’ll enjoy the freedom to innovate at your own pace. We believe in fostering a dynamic and enjoyable work environment where ideas flourish. At RouteThis, you'll play a crucial role in shaping the future of technical support while enjoying a competitive salary, stock options, and a vibrant team culture. Join us on this journey and be part of something great!

Frequently Asked Questions (FAQs) for Senior Applied AI Developer Role at RouteThis
What are the primary responsibilities of a Senior Applied AI Developer at RouteThis?

As a Senior Applied AI Developer at RouteThis, your primary responsibilities include designing and building AI-driven solutions to real-world problems, focusing on customer needs and pain points. You will also explore AI-focused enhancements for our products, participate in system design discussions, and mentor less experienced team members. Additionally, you'll collaborate closely with product managers and customer experience teams to ensure our technological innovations are aligned with market demands.

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What qualifications are required to become a Senior Applied AI Developer at RouteThis?

To excel as a Senior Applied AI Developer at RouteThis, you'll need practical experience in solving user problems through AI solutions in a business context. Familiarity with testing and tuning AI models is crucial, as well as a background in CI/CD pipelines and rapid prototyping. Experience with a variety of AI technologies, including generative AI and machine learning frameworks, will position you favorably for this role.

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What technology stack does RouteThis use for AI development?

RouteThis employs a modern technology stack that includes AWS services such as EKS, Lambda, and Dynamo, alongside tools like OpenAI and Snowflake. Programming languages like Python, Node.js, and frontend frameworks such as React play a significant role in our development process. Understanding these technologies will be vital for any applicant looking to engage in AI development at RouteThis.

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How does mentoring play a role for Senior Applied AI Developers at RouteThis?

Mentoring is a key responsibility for Senior Applied AI Developers at RouteThis. It involves guiding less experienced developers through the intricacies of AI technologies and fostering their technical growth. By sharing your knowledge, you'll contribute to building a stronger, more skilled team and enhance collaborative success on AI projects.

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What makes RouteThis a unique workplace for a Senior Applied AI Developer?

RouteThis stands out for its dynamic startup culture, where innovation thrives amidst collaboration and fun. With a focus on solving real-world problems, you'll work with a motivated team that shares core values like 'Customer First' and 'Own It.' Additionally, flexible working arrangements and a comprehensive benefits package demonstrate RouteThis's commitment to employee well-being and work-life balance.

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Common Interview Questions for Senior Applied AI Developer
Can you explain how you've incorporated AI capabilities into previous projects?

When answering this question, focus on specific projects where you successfully implemented AI features. Describe the problem, your approach, and the technology stack used. Highlight the impact it had on user experience or operational efficiency to demonstrate your understanding of AI applications in real-world contexts.

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How do you approach optimizing AI models?

Discuss your methodology for model optimization, such as adjusting hyperparameters, testing different algorithms, or using specific metrics. Emphasize the importance of continuous evaluation and iteration based on user feedback or performance metrics, showing your commitment to maintaining high standards.

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What previous experience do you have with CI/CD pipelines?

Outline your experience with setting up and managing CI/CD pipelines in your prior roles. Talk about the tools you used, such as Jenkins or GitLab CI, and explain how this experience helps ensure smooth and efficient deployments of AI models, reinforcing the importance of streamlined workflows.

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Could you describe a challenge you've faced while working on AI solutions?

Share a specific challenge, detailing how you identified the issue and the steps you took to overcome it. Highlight your thought process and problem-solving skills, as well as any collaborative efforts with team members that led to a successful resolution.

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What is your experience with mentoring less experienced developers?

Discuss any formal or informal mentoring roles you’ve undertaken, emphasizing your approach to teaching AI concepts. Include examples of how you've facilitated learning, provided constructive feedback, and helped mentees grow their skills in machine learning and technology.

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How do you stay current with AI trends and developments?

Explain your methods for tracking AI trends, such as following industry blogs, attending conferences, or participating in online courses. Demonstrating an active interest in continuous learning shows your commitment to applying the latest technologies effectively in your work.

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What do you consider when discussing architectural design for AI systems?

Outline key factors that you believe are crucial in architectural discussions, including scalability, performance, and data governance. Providing insights into how these elements impact user experience and how they ensure a robust AI system will demonstrate your depth of understanding.

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Can you explain your experience with data analytics in the context of AI?

Discuss how you've utilized data analytics to inform your AI projects. Highlight specific tools and techniques you employed for data collection, analysis, and interpretation, illustrating how those analytics influenced your AI solutions and product decisions.

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What qualities do you think are essential in a Senior Applied AI Developer?

Share the qualities you value, such as effective communication, collaborative mindset, and technical expertise. Discuss how these traits contribute to a productive team environment, particularly in the fast-paced realm of AI development.

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How do you handle feedback on your AI projects or solutions?

Emphasize your openness to constructive criticism and how you use feedback as an opportunity for growth. Provide an example of a time you received critical feedback and how you adapted your approach to improve your project outcomes or collaboration.

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At RouteThis, we understand WiFi connectivity challenges firsthand. That’s why we’ve made it our mission to help service providers and smart home brands deliver flawless WiFi connectivity to their customers. We built our revolutionary approach wit...

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DATE POSTED
April 11, 2025

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