Customer Success Manager
Customer Success Manager
We're a mobile-first operations platform that gives workers a voice, and leaders visibility, to make better decisions in the workplace every day. Our mission is to unite teams to become a force for improvement in any organisation.
Headquartered in Sydney, SafetyCulture has six offices around the world and over 1 million users across the globe.
An awesome opportunity has arisen for a Customer Success Manager to join our team! Partnering with customers to understand business objectives, you will be dedicated to deliver ROI throughout the entire customer lifecycle. As a trusted advisor you will advocate for our customer’s requirements to internal teams. You will educate customers on new products, features and best practices and provide a level of service that inspires our customers to champion SafetyCulture.
Our Customer Success Managers are responsible for driving adoption, retention, and advocacy of our products contributing to SafetyCulture’s growth, working towards metrics such as customer engagement, expansion and retention.
Your dedication to our mission and customer centric approach will ensure you create seamless and positive experiences for our customers. You will share innovative ideas on product improvement with cross functional teams with a focus on driving continuous improvement initiatives.
About you:
- Demonstrable experience working in a customer facing role with results showing an ability to drive engagement and advocacy amongst your customers
- A background in leveraging data through a variety of tools to inform and execute strategies that encourage product adoption
- Commercially minded and able to identify opportunities that drive value for bother customers and the business
- Strong persuasion and presentation skills, with the ability to communicate up and down an organisation
- Passionate about building lasting relationships with customers and colleagues
- Ability to actively listen, understand customer pain points and take action
- Enjoy working in a fast-paced organisation & easily adapt to changes in roles and responsibilities
- Curious about technology and product solutions, with the ability to quickly become a subject matter expert
How you will spend your time:
- You’ll manage a portfolio of customers, with the objective of proactively driving deep product activation and engagement
- Collaborate with the Sales Team to identify areas of opportunity and ensure seamless renewals
- Partner with your customers to understand their current and future business goals and challenges that translate into strategies utilizing SafetyCulture
- Become a trusted advisor to key stakeholders to enable the best customer experience possible
- You’ll be a product expert with the ability to advise your customers on best practices using the SafetyCulture platform
- Advocate for customers by providing feedback to internal teams to influence the product road map to drive adoption and retention.
Benefits:
- Equity with high growth potential and a competitive salary
- Flexible working arrangements, we encourage you to create the best work blend while working from your home
- 401k
- Generous Medical Insurance plans
- Wellbeing initiatives such as subsidised fitness programs, EAP services
- Paid Parental Leave
- Access to professional and personal training and development opportunities
- Hackathons, Workshops, Lunch & Learns
- We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies
- Quarterly celebrations and team events
Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS: 888-897-7781 or dhs.gov/e-verify
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As a Customer Success Manager at SafetyCulture in Texas, you have the fantastic opportunity to make a real difference in the lives of our customers. Here at SafetyCulture, we believe in empowering front-line workers and helping them drive operational excellence. Your role will be pivotal in nurturing relationships with customers, ensuring they understand how to maximize the value from our mobile-first operations platform. You'll become their trusted advisor, guiding them through new product features and educating them on best practices to ensure they achieve their business goals. You'll work closely with customers to deeply understand their needs and advocate on their behalf within our internal teams, making sure their voice is heard every step of the way. Your efforts will focus on enhancing customer engagement, driving adoption of our solutions, and contributing to retention metrics that fuel our growth as a company. With your skills in leveraging data and your knack for storytelling, you’ll provide valuable insights and strategies that not only foster long-term relationships but also inspire our customers to champion SafetyCulture within their own organizations. We value a customer-centric approach and seek someone who thrives in a fast-paced environment, adapts easily to changes, and is passionate about technology and innovation. Join us and be part of a mission to unite teams towards continuous improvement, making workplaces safer and more efficient for everyone.
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We are helping to turn some of the greatest organisations and events into better places to work. In fact, SafetyCulture technology is used by organisations ranging from the Australian Open to NASA and the United Nations. We know that our products ...
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