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Manager, Customer Success

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Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role:

Samsara’s Enterprise Services team uses a data-driven tech touch and low touch approach to guiding our largest customer segment, ensuring they adopt Samsara and continuously gain business value from our products. We use data and automation to ensure all customers receive a high level of service and onboard to our platform successfully.

As the Manager of the Enterprise Implementation team, you will improve our implementation motions, provide focused coaching for each team member, and be an inspiring leader who establishes an energizing team culture. This position is remote based in Mexico.

You should apply if:

You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, and countless opportunities to experiment and master your craft in a hyper-growth environment.
You’re energized by our opportunity. Our vision to digitize large sectors of the global economy requires your full focus and best efforts to generate creative, ambitious ideas for our customers.
You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.

In this role, you will:

Hire, onboard, and develop strong talent
Manage individual performance
Deliver results across team KPIs and org level OKRs
Identify and implement process-improvement opportunities; such as systems efficiency gains and leaning into data resulting in increased automation
Lead from the front with a willingness to get hands dirty
Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for this role:

2+ years of experience managing a team
Experience implementing a scaled (tech touch or low touch) onboarding or account management program. SaaS experience preferred.
This is a demanding position with high internal visibility that requires strong work ethic, prioritization, and high emotional intelligence
Experience with a customer success CRM such as Gainsight or Totango
Solutions-oriented with strong problem solving skills
Comfort in a fast-paced, change-heavy environment
Strong bias for action, the ability to think big, with insistence on high standards
Bachelor’s degree from a 4-year institution
Spanish and English fluency

An ideal candidate also:

Has strong bias for standardization & automation, the ability to think big, with insistence on high standards
Thrives in a fast-paced and change-heavy environment

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. Take a look at our Benefits site to learn more.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.

Flexible Working

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in ‘@samsara.com’ or ‘@us-greenhouse-mail.io’. For more information regarding fraudulent employment offers, please visit our blog post here.

Samsara Glassdoor Company Review

4.4

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CEO of Samsara

Sanjit Biswas

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Average salary estimate

$82500 / YEARLY (est.)

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$75000K

$90000K

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What You Should Know About Manager, Customer Success, Samsara

As the Manager of Customer Success at Samsara, a leading name in the Connected Operations™ Cloud sector, you'll have a unique opportunity to make a significant impact in various industries that are the backbone of our global economy. Working remotely from Mexico, you will lead a dedicated team focused on implementing strategies that ensure our largest customers gain maximum value from Samsara's innovative IoT solutions. You'll not only manage individual performance but also develop talent within your team by providing coaching and support. With a commitment to embracing a data-driven approach, you'll identify opportunities for process improvement, enhance customer onboarding experiences, and promote a culture of customer success, growth, and inclusivity. Your efforts will help keep players in vital sectors—like agriculture, construction, and transportation—operating smoothly and sustainably. You should apply if you're ready to drive real-world impact while contributing to a high-energy team culture filled with opportunities for career advancement. At Samsara, we champion creativity and collaboration, ensuring each team member is valued. If you are looking to be part of a company that not only shapes its future but the future of entire industries, this role is for you! Come join us and let's make a difference together!

Frequently Asked Questions (FAQs) for Manager, Customer Success Role at Samsara

What are the main responsibilities of the Manager, Customer Success at Samsara?

The Manager, Customer Success at Samsara is responsible for overseeing the Enterprise Implementation team, guiding large customers through the onboarding process, and ensuring they seamlessly adopt Samsara's products. This role includes hiring and developing team talent, managing performance metrics, and delivering results across team KPIs and organizational goals. A strong emphasis is placed on fostering an energizing team culture and championing company values.