Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt’s Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better defend against threats while empowering users with right-time, right-level access to the digital technologies and tools they need to do their best work.
The Customer Success Manager (IAM Practitioner) will manage customer loyalty and adoption of Saviynt’s innovative services and products using our customers’ business objectives and priorities as the key driver. The Customer Success Manager will be responsible for driving customer success by providing customer advisory, adoption recommendations, opportunities for increased service and metrics analysis. The success of this role means higher customer happiness, retention, and expansion of Saviynt’s business.
We are not accepting applications from candidates based outside of the UK
If required for this role, you will:
- Complete security & privacy literacy and awareness training during onboarding and annually thereafter
- Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to):
> Data Classification, Retention & Handling Policy
> Incident Response Policy/Procedures
> Business Continuity/Disaster Recovery Policy/Procedures
> Mobile Device Policy
> Account Management Policy
> Access Control Policy
> Personnel Security Policy
> Privacy Policy
Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!
Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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Saviynt is looking for a dynamic Customer Success Manager (IAM Practitioner) to join our innovative team. If you're passionate about making a real impact and driving customer success in today’s digital landscape, then this could be the role for you! In this position, you'll be at the forefront of our customers' journey as they adopt our cutting-edge identity authority platform. With your expertise, you'll manage customer loyalty and adoption, ensuring that our clients derive maximum value from Saviynt's services. You’ll build strong relationships with key stakeholders, even at the C-level, understanding their unique challenges in identity and access governance. Your proactive approach will enable you to provide insightful recommendations based on customer needs, trends, and performance metrics to boost satisfaction and retention. Collaborating with internal teams, you'll align our product development initiatives with your customers’ strategic goals. You'll plan and conduct engaging educational sessions on new features and services while managing a renewal pipeline that maintains our customer engagements. At Saviynt, we believe in a culture of continuous improvement, and as the Customer Success Manager, you will play a pivotal role in collecting feedback that shapes our product offering. If you have a strong background in IAM, a proactive mindset, and a desire to excel in a collaborative environment, we'd love to hear from you! Join us and be part of a company that values growth, innovation, and diversity!
We’re building revolutionary identity and security solutions to help the world’s largest companies migrate to the cloud and solve the toughest security challenges in record time. What’s our secret? Our people. We’re a global group of innovators wh...
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