Part-Time Patient Success Advocate

As a Part-Time Patient Success Advocate at Cadence, your main responsibilities include addressing patient inquiries via phone, email, and chat, providing insightful solutions, and assisting clinicians with administrative tasks. You'll educate patients on Cadence's technology and follow up to ensure their needs are met, enhancing their overall experience.

To succeed as a Part-Time Patient Success Advocate at Cadence, you should have experience in a customer-facing healthcare role, particularly in areas like advocacy or health systems. Proficiency in handling multiple communication channels and familiarity with tools like Zendesk can greatly benefit your application.

Yes, Cadence prefers candidates with help desk experience in a multi-channel environment and previous exposure to healthcare-related fields. Familiarity with Medicare patients and strong problem-solving skills will also enhance your candidacy for the Part-Time Patient Success Advocate position.

Training for the Part-Time Patient Success Advocate at Cadence lasts about 2-3 weeks, requiring time on weekdays between 9 am - 6 pm EST or 10 am - 7 pm EST. After training, you can transition to weekend shifts while receiving ongoing support and guidance to ensure your success.

Working remotely as a Part-Time Patient Success Advocate at Cadence allows for a flexible schedule, balancing professional responsibilities with personal commitments. This position leverages technology to deliver care effectively, emphasizing a supportive work culture that values your contributions and well-being.

When addressing a difficult patient inquiry, it's important to remain calm and empathetic. Listen actively to the patient's concerns, validate their feelings, and provide clear solutions. If the issue exceeds your scope, assure the patient that you will escalate their concern appropriately.

In a customer support role using Zendesk, I managed incoming inquiries effectively, organized tickets by urgency, and utilized the platform's analytics to improve response times. I also employed Zendesk's features to track and streamline communication, ensuring an excellent user experience.

I am drawn to the opportunity at Cadence because of the company's commitment to transforming patient care through technology and compassion. I believe in the importance of supporting individuals with chronic conditions and want to contribute to enhancing their quality of life.

To educate patients on Cadence technology, I would use straightforward language, relatable examples, and encourage questions to ensure understanding. Offering follow-up support and resources would also empower patients to maximize their use of the technology.

Effective communication in a remote setting involves frequent updates, using various communication tools, and maintaining a positive tone. I prioritize clarity and prompt responses, and I'm always open to feedback to foster collaboration and understanding among team members.

In a previous role, a patient expressed frustration with their treatment plan. I took the time to gather additional resources, coordinated with their healthcare provider, and followed up to ensure they felt reassured. This proactive approach significantly improved their experience and satisfaction.

In previous positions, I worked with metrics such as response time, resolution rates, and customer satisfaction scores. I analyzed this data to identify areas for improvement and adapted my strategies to enhance patient experience and team performance.

To prioritize tasks effectively, I would assess the urgency of each inquiry, tackle critical issues first, and manage my time efficiently using a ticketing system. Prioritizing based on impact helps ensure that patients receive the attention they need promptly.

The most critical aspect of patient success advocacy is building trust and rapport with patients. By actively listening and addressing their concerns sincerely, advocates can empower patients to make informed decisions about their care while fostering a supportive environment.

Staying motivated in a remote setting involves creating a structured routine, setting personal goals, and taking regular breaks to recharge. Engaging with colleagues through team meetings and social interactions also enhances camaraderie and motivation.