Wati is a rapidly growing CPaaS (Communication Platform as a Service) that offers innovative business messaging solutions for both SMBs and large enterprises. Our mission is to simplify business communication, starting with WhatsApp.
Backed by global investors Sequoia, DST Global, and Tiger Global, we proudly stand as Shopify’s first investment in Asia. Additionally, we’re one of the industry's top Meta BSPs (Business Solution Providers).
We serve 12000+ customers across 100+ countries. As a remote-first company, we prioritize adaptability and inclusivity. Our talented team spans the globe, working collaboratively to drive innovation and empower businesses through WhatsApp.
We are expanding fast and are now seeking to hire an Onboarding & Success Consultant. As an Onboarding & Success Consultant at Wati, you will play a critical role in ensuring a seamless experience for clients from onboarding to ongoing success. You will guide clients through the implementation process, helping them optimize our platform to meet their business goals while also driving product adoption, customer satisfaction, and retention post-onboarding. This is an excellent opportunity for a proactive professional to contribute to Wati’s growth by enhancing customer experience and long-term engagement.
Key Responsibilities:
Onboarding Responsibilities:
Customer Success Responsibilities:
If you are a dedicated customer advocate passionate about helping businesses succeed, we invite you to apply for the Onboarding & Success Consultant role at Wati!
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Join the vibrant team at Wati as an Onboarding & Success Consultant, where you'll be at the forefront of enhancing customer satisfaction and engagement in our innovative CPaaS environment! Wati is all about simplifying business communication, particularly through WhatsApp, and with backing from top global investors like Sequoia and Tiger Global, we are growing rapidly across 100+ countries with over 12,000 customers. In this role, you will conduct engaging in-person workshops and webinars, ensuring that clients are not just onboarded but empowered to thrive with our platform. Your guidance will help customers tailor their experience and overcome challenges. You'll collaborate closely with our talented product and engineering teams to keep clients informed about platform updates. As their trusted advisor, you will monitor customer health metrics, conduct regular check-ins, and advocate for their needs within the company. This position is for a proactive individual who loves connecting with clients and has a knack for solving problems. If you have 2-4 years of experience in client onboarding or customer success, are technically savvy, and can handle multiple priorities with finesse, we want you! By joining Wati, you will be a key player in revolutionizing business communication while enjoying a competitive compensation package and plenty of growth opportunities. Let's connect and take the client experience to the next level together!
WATI is an early-stage, fast-growing SaaS platform that is revolutionizing how businesses communicate with their customers. We believe customer relationships are built through conversations, one message at a time. Through our cutting-edge customer...
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