Technical Program Manager, Contributor Success

As a Technical Program Manager, Contributor Success at Scale, your primary responsibilities include leading initiatives that enhance contributor satisfaction and retention, designing and optimizing workflows for high-value contributors, and collaborating with various cross-functional teams such as product, finance, and support. You'll analyze data to drive decisions, develop features addressing contributor needs, and manage global teams to ensure Program success.

To be considered for the Technical Program Manager, Contributor Success at Scale, you should have a degree in engineering or computer science, along with 2+ years of experience in leading teams or developing operational processes. Strong problem-solving skills and the ability to perform data analytics using SQL or Python are also crucial, alongside an entrepreneurial mindset to build impactful programs from the ground up.

In the Technical Program Manager position on the Contributor Success team, you'll own key aspects of our retention program specifically aimed at the highest value contributors. This involves understanding their pain points to design relevant features, running tests to enhance performance, and building analytics that allow you to make data-driven optimizations for retention strategies.

As a Technical Program Manager at Scale, you can expect a fast-paced, innovative work environment that encourages collaboration and creativity. Our teams are diverse and dynamic, working across various departments to deliver exceptional experiences for our contributors. We thrive on an entrepreneurial spirit, where taking initiative and building from scratch is highly valued.

Working as a Technical Program Manager at Scale comes with a competitive compensation package, which includes a base salary, equity options, and comprehensive health, dental, and vision coverage. Additionally, you’ll enjoy a generous PTO policy, a learning and development stipend, and other benefits such as a commuter stipend, making it a rewarding opportunity in the vibrant San Francisco area.

When answering this question, highlight specific projects you've managed, detailing your role, the teams involved, and the outcomes achieved. Be sure to emphasize your leadership style and how you foster collaboration among stakeholders.

It's essential to demonstrate your conflict resolution skills in this response. Discuss your approach to communication, the importance of listening to all parties, and ultimately finding a compromise that benefits the project while maintaining positive team dynamics.

Focus on your methods for gathering feedback, such as direct communication, surveys, or data analysis. Emphasize how you translate these needs into actionable program features that enhance contributor satisfaction and retention.

Discussion points should include your approach to prioritization techniques, such as using a matrix for evaluating urgency versus importance, and emphasizing the significance of adaptability in a rapidly changing work setting, ensuring that critical tasks align with strategic goals.

Choose a specific program, describe its objectives and the challenges faced. Include metrics that demonstrate its success, such as improved retention rates or contributor feedback scores, showcasing your ability to lead impactful initiatives.

Detail your proficiency with tools like SQL or Python and give examples of how you've used them in previous roles to make data-driven decisions that enhanced program effectiveness or resolved operational challenges.

Explain your approach to simplifying complex concepts through analogies or relatable terms and focusing on the implications for stakeholders. Emphasize the importance of clear, concise communication in building trust and ensuring understanding.

Share insights into your leadership style, how you coordinated collaboration among diverse teams, and specific strategies you used to ensure everyone remained aligned with project goals. Highlight any consistent communication practices or tools that aided in your success.

Discuss your methodology for continuous evaluation of program metrics, feedback loops, and experimenting with innovative solutions to improve performance, thus illustrating your proactive approach to ensuring program success.

Your response should reflect your commitment to ongoing learning through resources like industry publications, webinars, conferences, or professional networks. Emphasize how this knowledge informs your work and allows you to contribute effectively to your role.