Patient Coordinator (Medical Receptionist - Full Time) - Delran - job 1 of 2

As a Patient Coordinator at Schweiger Dermatology Group, your main responsibilities include efficiently handling incoming calls, scheduling appointments, and ensuring a positive experience for every caller. You'll support both patients and healthcare providers by understanding the flow of patient interactions and anticipating their needs. Additionally, you’ll conduct inventory management and help maintain a welcoming atmosphere in the office.

To be successful as a Patient Coordinator at Schweiger Dermatology Group, it's preferred to have some healthcare or medical receptionist experience, although we're open to training the right candidate. Familiarity with EMR software, patient scheduling systems, and Microsoft Office is important. Strong communication skills, reliability, and a dedication to providing excellent customer service are key traits we look for in applicants.

The Patient Coordinator position at Schweiger Dermatology Group in Delran is a full-time role, requiring availability for 30+ hours per week. Your work schedule includes Monday through Friday, with occasional Saturday shifts during business hours, which are from 7:30 AM to 7 PM. Flexibility is crucial to ensure coverage in this team-oriented environment.

Yes! At Schweiger Dermatology Group, we believe in fostering a supportive environment for our employees. New Patient Coordinators will have access to in-house training and continued education opportunities to develop their skills and better serve our patients. We encourage learning and professional growth within the organization.

Absolutely! Full-time Patient Coordinators at Schweiger Dermatology Group are eligible for a robust benefits package that includes medical, dental, and vision insurance after the first month of employment. Additional perks include HSA contributions, 401K options, company-sponsored short-term disability, and even personal holidays like your birthday!

When faced with a difficult patient interaction, it’s important to stay calm and empathetic. Listen actively to the patient's concerns, validate their feelings, and reassure them that you are there to help find a solution. Demonstrating excellent communication skills and a patient-focused approach is vital in these scenarios.

If you've had experience with any medical software or scheduling systems, share specific examples. Highlight your familiarity with EMR software and how you've utilized these tools to improve efficiency in patient handling or appointment scheduling in previous roles.

Effective communication in a busy environment involves being clear, concise, and organized. Using tools like checklists and maintaining open lines of communication with your team can help ensure everyone is on the same page while prioritizing urgent tasks based on patient needs.

To prioritize tasks during busy times, assess which duties are most critical and time-sensitive. Focus on patient needs first—like answering calls and scheduling appointments—while delegating or staggering less urgent tasks. Staying organized and maintaining composure is key.

Excellent patient service means providing a welcoming, respectful, and responsive experience. It’s about making each patient feel valued through effective communication, attentive listening, and ensuring that their needs are addressed promptly and efficiently.

Express your passion for healthcare and commitment to patient care. Mention Schwieger Dermatology Group's mission to create the Ultimate Patient Experience, and how you align with their vision of providing exceptional dermatology services. Show your enthusiasm for contributing to a positive work culture.

Managing stress involves staying organized and maintaining a positive mindset. Techniques such as deep breathing, taking brief breaks when necessary, and keeping a clear focus on tasks can help maintain your composure during busy shifts.

Key skills for a successful Patient Coordinator include strong communication, organization, and interpersonal skills. Additionally, being adaptable, having attention to detail, and understanding the healthcare environment are crucial for efficiently supporting both patients and providers.

Thinking of examples from past roles, discuss how you identified a bottleneck in scheduling or patient flow and what steps you took to enhance that process, demonstrating your problem-solving abilities and teamwork.

When handling multiple incoming calls, it’s important to stay organized and prioritize based on urgency. You might place calls on hold if necessary while briefly acknowledging each caller's wait time. Utilizing a streamlined system to manage calls effectively is crucial.