Job details

Manager, Event Services

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At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

What it takes to succeed:

Bachelor’s degree in related field strongly preferred.
Two (2) years of prior special events experience strongly preferred.
Must have 1 year of project management and/or supervisor experience.
Must have a valid driver’s license and be able to obtain a SEA driver’s license.
Prior theme park experience preferred.
Must have excellent verbal and written skills in the English Language. Spanish speaking a plus.
Proficient in Microsoft Office Applications (i.e. Word, Excel, Access, and Outlook).
Must be process and detail oriented as well as possess the ability to handle multiple projects with strict deadlines. Ability to work in high stress conditions and maintain confidential information appropriately.
Must be able to work independently and have flexibility to work successfully in a team environment when needed.
Must be able to push, pull, and lift a minimum of 30 lbs.
Demonstrates initiative, communication, organizational and interpersonal skills; Professional and outgoing presence required. Ability to manage professional relationships with internal and external guests.
Excellent problem solving and conflict resolutions skills.
Provide excellent service to guests and team members.
Must be able to stand, walk, and work for prolonged periods of time in extreme weather conditions.
Must be willing to work a flexible schedule to include weekdays, weekends, evenings, and holidays. Ability to travel if needed.
Consistently practices safe work habits including, but not limited to the use of personal protective equipment, lifting and reporting of unsafe situations
Must be willing to comply with and ensure team members comply with all SEA grooming guidelines and employment standards.
Must be able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines.

What you get to do:

Manage all special events that generate high catering revenue and admission.
Manage Special Events team to include hiring, training, scheduling, and coordination of responsibilities and placement of each ambassador.
Maintain accurate budget and labor expenses for Special Events by adhering to cost effective methods on required items.
Marketing liaison between all SeaWorld departments for coordination of all special event logistics and support
Prepare and distribute all special event prospectuses and summary sheets to Park team on a monthly basis and/or as needed.
Pursue additional upsell opportunities on appropriate contracts & events for increased park revenue opportunities
Fulfill any contract needs prior to event date to include printing of admission tickets, meal tickets or other specific client needs
Conduct weekly communication meetings in regards to special events to update all internal departments.
Monitor and communicate a comprehensive event booking sheet to include admission, facility fee and catering revenue.
Assist in success of Marketing department by assisting in other areas when needed.

The perks of the position:

Paid Time Off
Complimentary Park Tickets and Passes
Park Discounts on Food and Merchandise
Medical, Dental, and Vision Insurance
401K Retirement plan
Voluntary Insurance
Life Insurance
Disability Benefits
Tuition Reimbursement
Dependent and Health Care Flexible Spending Accounts
Employee Assistance Program
Legal Assistance Plan

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

Average salary estimate

$55000 / YEARLY (est.)

min

max

$50000K

$60000K

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What You Should Know About Manager, Event Services, SeaWorld Entertainment

Are you ready to dive into an exciting career? At SeaWorld San Antonio, we're looking for a dynamic Manager, Event Services to join our dedicated team. Here, your love for events and passion for making lasting memories will flourish. As the Manager of Event Services, you will be at the forefront of organizing fantastic one-of-a-kind events that create joy for guests and drive sought-after catering revenue. Imagine managing a team of enthusiastic Ambassadors, hiring and training them to ensure every event resonates with the magic and delight of SeaWorld. Your role will involve juggling budgets, liaising with various departments, and running weekly meetings to promote clear communication. Your organizational skills and attention to detail will keep everything on track while you thrive in a fast-paced environment. This is the perfect opportunity if you have a bachelor’s degree, at least two years of special event experience, and a knack for project management. You’ll need to be fluent in English, and if you know Spanish, that’s a major plus! Get ready to step outside your comfort zone as you work with our diverse team, ensuring everything runs smoothly while having fun. Plus, you'll enjoy some fantastic perks, including medical benefits, park discounts, and paid time off. So if you're passionate about creating unforgettable experiences while working in a vibrant, animal-loving atmosphere, apply today and be part of something spectacular at SeaWorld San Antonio!

Frequently Asked Questions (FAQs) for Manager, Event Services Role at SeaWorld Entertainment

What does a Manager, Event Services do at SeaWorld San Antonio?

As a Manager, Event Services at SeaWorld San Antonio, you will oversee all special events, ensuring everything runs seamlessly. From hiring and training your team of Ambassadors to managing budgets and event logistics, your role is crucial in generating catering revenue and providing excellent service. You will actively liaise with marketing and other departments to coordinate events that create memorable experiences for guests!